Support Services Specialist

About the role

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Bureau of the Fiscal Service, Administrative Facilities Services Division.

As a Support Services Specialist, you will be responsible for implementing a variety of programs including, but not limited to, building, space, and parking management, health and safety, housekeeping, mail services, and supply/property management.

What you will do

• The following are the duties of this position at the GS-11.
• If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
• Implement a variety of programs including, but not limited to, building management, space management, parking management, health and safety, housekeeping, mail services, and supply/property management.
• Coordinate physical moves and space reconfiguration projects with contractors and affected employees to ensure all aspects of the project are implemented properly.
• Develop new or modified work methods, organizational structures, records and files, management processes, staffing patterns, procedures for administering program services, and/or automate work processes for improvement in the conduct of support services functions.
• Gather information, identify and analyze issues, and develop recommendations to resolve substantive problems of effectiveness and efficiency of physical security, health and safety, facilities maintenance, and space management operations.

Requirements

• All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period.
• During this time, your performance, conduct, and suitability for continued employment will be evaluated.
• You will not automatically convert to permanent status at the end of the probationary (or trial) period.
• Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service.
• If no certification is made before the probationary (or trial) period ends, your appointment will be terminated.
• You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations.
• Additional guidance and support will be provided during onboarding.
• Must successfully complete a background investigation.
• Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel.
• Key Requirements: Please refer to the "Additional Information" section for additional Conditions of Employment.
• Click "Print Preview" to review the entire announcement before applying.
• To preview the application questionnaire: *** Must be U.S. Citizen or U.S. National

How you will be evaluated

Your qualifications will be evaluated based on your application materials (ex: resume and supporting documents), your responses to the application questionnaire, and the results of the online assessments required for this position. Be sure your resume includes enough detail to support your qualifications.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork To be considered for this position, you must complete all required steps in the process.

In addition to the application and questionnaire, this position requires an online assessment that measures critical general competencies needed to perform the job. Overstating your qualifications or experience in your application materials or questionnaire may result in removal from consideration. Cheating on the online assessment may also result in removal from consideration.

Referral: All candidates who meet all the qualifications and other eligibility requirements may be referred for consideration. Your assessment results will provide a rating that places you into one of three quality categories: Superior (highest quality), Good (well-qualified), or Satisfactory (qualified).

Your category placement determines if you'll be referred to the hiring manager. Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.

Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

If you are a displaced or surplus Federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), achieve a well-qualified score of 85 or higher to receive priority consideration When the Bureau of the Fiscal Service completes its hiring, the remaining list of qualified candidates may be shared with additional Treasury bureaus.

You will have an opportunity to opt-in if you would like your name, application material, and assessment results shared to be considered for employment with additional Treasury bureaus. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.

To preview the application questionnaire: *** Optional Essay Questions Applicants may choose to respond to four short essay questions (200 words max each) to help us better understand your alignment with the agency's mission. These responses are optional and will not affect the applicant's eligibility.

Documents you must provide

• A complete application includes 1.
• Vacancy question responses, and 3.
• Submission of any required documents.
• Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
• All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing.
• (Cover letters are optional.) Please limit your resume to two-pages.
• Applicants with resumes exceeding two-pages will be removed from consideration.
• To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
• We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions.
• For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?
• VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation.
• In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
• CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
• EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.
• A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
• For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
• If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency.
• Refer to the OPM instructions.

What to expect next

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement.

You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended. Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

Additional information

OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies. GS-11 and below, relocation expenses will not be paid. This is a non-bargaining unit position.

This position is a moderate risk position. We offer opportunities for telework. We offer opportunities for flexible work schedules.

This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury.

The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.

For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov). Our comprehensive benefits are very generous. Our benefits package includes: Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.

Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. Access to insurance programs that may be continued after you retire. A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods.

We pay a substantial amount (up to 75%) of the health insurance premiums. A retirement program which includes employer-matching contributions.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (***)