Support Services Specialist

About the role

This position serves as Serves as a Support Services Specialist responsible for planning, organizing, and executing comprehensive administrative and operational support functions.

The incumbent directs multifaceted activities, including facilities management, procurement, property accountability, and workflow administration while establishing effective internal control procedures, building stakeholder cooperation, and optimizing mission-critical operations throughout the organization.

What you will do

• Manage and oversee official mail distribution and correspondence services for multiple tenant organizations, ensuring full compliance with USPS, DoD, and agency postal directives, security regulations, and handling procedures for sensitive or classified materials.
• Serve as a program analyst and advisor by interpreting administrative guidelines, establishing operational workflows, setting program goals and performance metrics, and evaluating service efficiency to recommend operational improvements.
• Conduct program oversight, audits, and compliance inspections across supported organizational units to detect and mitigate discrepancies or potential fraud, waste, and abuse; compile and submit comprehensive postage utilization and accountability reports to higher headquarters.
• Develop, coordinate, and deliver specialized training programs for administrative and mail-handling personnel; serve as the primary technical point of contact and liaison for resolving complex mailing, shipping, and procedural issues.
• Utilize automated mail management systems and office automation software to track expenditures, manage postal equipment and metering accounts, maintain accurate records, and generate administrative reports.

Education

Education can be substituted for experience at the GS-09 & GS-11 grade-level ARE YOU QUALIFYING BASED ON EDUCATION or A COMBINATION OF EDUCATION AND EXPERIENCE?

You must provide sufficient documentation of your education in your resume.

You MUST provide a copy of official or unofficial transcripts or degrees in your application package.

It may also be acceptable to document your applicable course listing in your resume (course number, credits earned, etc.). Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: *** All education claimed by applicants will be verified by the appointing agency.

If selected, an official/sealed transcript will be required prior to appointment. PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis.

If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

For further information, visit: ***

How you will be evaluated

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position may requires an online USA Hire Competency Based Assessment. The USA Hire online assessment measures critical general competencies required to perform the job.

Your eligibility and qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the USA Hire Competency Based Assessment(s) required for this position (if applicable).

If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork DOD PPP candidates using Application-Based Procedures: Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified.

You must include a completed copy of the Military Spouse PPP Self-Certification Checklist (DD-3145-4) dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference.

Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified.

You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist (DD-3145-3) to verify your eligibility for Military Reserve and National Guard Technician preference.

Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified.

You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist (DD-3145-2) to verify your eligibility for Military Reserve and National Guard Technician Disability preference.

Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified.

You must include a completed copy of the Retained Grade PPP Self-Certification Checklist (DD-3145-1) to verify your eligibility for Retained Grade preference.

Documents you must provide

• YOU ARE REQUIRED TO DOCUMENT IN YOUR APPLICATION PACKAGE EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS.
• You MUST upload the applicable documents with your application package.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• All applicants are required to submit a resume limited to two (2) pages showing all relevant experience.
• Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts.
• You will not be considered for this vacancy if your resume is illegible/unreadable, you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein and will receive no further consideration.
• If you submit more than one copy of your resume, only the most recent version will be reviewed.
• The latest timestamp will be used to determine which version of your resume is "most recent." If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
• Other supporting documents: Cover Letter, optional Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy of a SF-50, Notification of Personnel Action.
• The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1".
• Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2".
• Promotion Consideration: If you wish to be considered as a promotion candidate and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one-year time-in-grade requirements.
• You will need to provide additional SF-50s which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-Grade, Grade/Range Increases, and SF-50s with an effective date more than one year old).
• Veterans Employment Act (VEOA) of 1998 (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), and/or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
• Refer to FedsHireVets for additional information on VEOA Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND: a copy of your spouse's active military orders; OR verification of your spouse's 100% service-connected disability (e.g., VA Letter and/or DD-214); OR verification of the service member's death while on active duty (DD-1300/Death Certificate).
• You are not eligible if you were not married to the veteran at the time of death or have since remarried.
• Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
• DoD Priority Placement Program applicant supporting documentation - See the "How You Will Be Evaluated" section of this announcement ARE YOU A VETERAN CLAIMING SOLE SURVIVORSHIP PREFERENCE OR 5-POINT VETERANS' PREFERENCE?
• Provide Legible Proof of Service: Upload your DD-214 showing dates of service and character of discharge (e.g., Honorable).
• If still active, upload an official Statement of Service showing your active dates, expected discharge date, and anticipated character of service.
• Complete the Assessment Questionnaire: Fully document your military history in the Veterans Preference and Military Service Section, ensuring you input your preference type, service dates, rank, character of service, and any disability details.
• ARE YOU A DISABLED VETERAN or CLAIMING 10-POINT VETERANS' PREFERENCE?
• Disabled veterans, veterans, widows, spouses or the mother of a veteran, who are eligible for 10-point veterans' preference, you must provide legible copies of the following: Applicable supporting documents as noted on Standard Form-15 (SF-15).
• To obtain a copy of SF-15, go to: *** ARE YOU A CURRENT OR FORMER POLITICAL SCHEDULE A, SCHEDULE C, NON-CAREER SES OR PRESIDENTIAL APPOINTEE EMPLOYEE?
• Submit a copy of your applicable SF-50 with a statement that provides the following information regarding your most recent political appointment: with a statement detailing the Agency, Position Title, Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee), and beginning and ending dates of your most recent political appointment.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

If you are determined to be ineligible or not qualified, your application will receive no further consideration. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements: including failure to report to any of the scheduled appointments.

HR will initiate the drug test no later than 2 business days after the Tentative Job Offer is accepted. The selectee must sign a "Drug Test Statement of Understanding." A negative drug test result must be received by HR no later than 30 calendar days after the EOD.

Failure to pass the test or provide results in time may lead to the job offer being withdrawn or removal from Federal service.

Washington Headquarters Services uses E-Verify to confirm the employment eligibility of all newly hired employees.

To learn more about E-Verify, including your rights and responsibilities, visit: *** Stay informed of changes to your application status by signing up for automatic email alerts at: *** Washington Headquarters Services is an Equal Employment Opportunity employer.

NOTE: "Recruitment, relocation, and retention incentives may be considered".

Additional information

Probationary Periods: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Interagency Career Transition Assistance Program (ICTAP): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.

To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and, (3) submit the appropriate documentation to support your ICTAP eligibility.

For more information visit: *** Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Reemployed Annuitants: Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants (DODI 1400.25, volume 300). *** Nepotism: Under the provisions of 5 USC 3110, an individual may not be appointed into a position if the position is under the supervisory chain of command of a relative.

Additional vacancies may be filled by this announcement.