Program Support Specialist

About the role

The incumbent performs a wide range of program support duties supporting the various programs of the organization at the Headquarters and Field Office level under the minimal direction of a manager, project/program manager, team leader, or more experienced professional.

He/she may act as a principal specialist to develop new and innovative approaches, methodologies, and/or techniques or as a team leader to define and direct challenging projects/programs/activities.

What you will do

• Applies experience and expert knowledge to collect and analyze data, conduct research, identify problems in support of the business operations; also plans and conducts functional activities for projects/programs.
• Assignments frequently require knowledge and experience working across functional or organizational lines.
• Typical assignments may include: Providing guidance to less-experienced professionals; Leading project/program teams; Recommending solutions to complex problems; Preparing and reviewing data and reports; Performing ad hoc program support duties and projects, prepare administrative reports and performing a variety of assignments in support of business management and programmatic functions and projects to support human capital initiatives and any mission support functions to achieve ASM objectives; Analyze data and/or information; Prepares and presents on ASM activities and coordinate with internal and external customers in response to inquiries; Develops and recommends approaches to address current and anticipated problems and issues.
• Makes recommendations to ensure conformance and timeliness in meeting goals and objectives.
• Identifies, plans, and organizes available resources to accomplish projects/programs/activities.
• Make use of resources to complete activities within established schedules.
• Provides expert guidance and instruction both internally and externally to address diverse, complex issues on business service duties and functions and/or other work activities, which often cross multiple projects, programs, and/or functional areas.
• Contacts are internal and external.
• May act as a point of contact and attends meetings representing the organization on current or new Agency initiatives such as promoting Succession Planning, Furlough, and other similar programs.
• Gather ASM's perspective from senior managers.
• Provides advice and guidance on the applications of policies and procedures.
• May be called upon to communicate FAA positions on policies and procedures internally and externally.
• Researches, prepares, and may present reports and briefing materials for senior-level managers on assigned programs.
• Supplies background information, analysis, and recommendations for ASM management on current and proposed policies and regulations in regard to assigned programs.
• Established policies/procedures provide guidance for most assignments but allow considerable discretion for employees to select the most appropriate approach(es) or develop new approaches.
• Assignments regularly require interpretations of internal and external policies and extrapolations from precedents.
• Resolves most problems and work issues without the assistance of a manager, project/program manager, team leader, or more experienced professional.
• Develops and recommends approaches to address current and anticipated problems and issues.
• Works with senior management to identify and resolve problems.
• Manages responsibilities in regard to the following functions in consonance with HR policy division: CASTLE (T&A and LDR), Alternate Work Schedules, Telework, Permanent Change Station moves, voluntary leave transfer program, performance management, awards and recognition.
• Develop specific correspondence, presentations, and standard operating procedures.
• Assists ASM Management Team with job applicant interview processes to include constructing interview packages, scheduling interviews, responding to applicant requests and inquiries, as well as briefing panel members on the interview process.
• Assist employees with questions and matters relative to the CASTLE system.
• Runs reports and performs analysis in CASTLE, DATAMART and the Federal Personnel Payroll System.
• Coordinate the Department of Transportation, FAA, ASM specific awards and recognition and special emphasis programs for the ASM organization.

Requirements

• We are not accepting applications from noncitizens.

How you will be evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Documents you must provide

• Notification of Personnel Action (SF-50).
• Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application.
• These documents must be uploaded or emailed to *** on or before the closing date of this announcement.
• All emailed documents should reference the announcement number.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system ***

What to expect next

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request.

Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Additional information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. *** Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees.

In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements.

Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each Knowledge, Skills and Abilities (KSA), in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability.

Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement.

Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration. Current federal employees must submit their most recent SF-50, Notification of Personnel Action. All, some, or none will be selected for an interview.

Additional selections may be made. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA