IT Specialist (CUSTSPT/INFOSEC)

About the role

The Office of Inspector General (OIG) is an independent office whose mission is to promote excellence, integrity, and accountability throughout the Department of Homeland Security (DHS).

In our dynamic environment, the OIG conducts investigations, audits, evaluations, and inspections to enhance program effectiveness and efficiency and to detect and prevent waste, fraud, and mismanagement in DHS programs and operations.

What you will do

• The position is in the Technology Directorate, Office of the Chief Information Officer (OCIO), Office of Technology & Innovation (OTI), Office of the Inspector General (OIG), Department of Homeland Security (DHS).
• OCIO is responsible for the overall management of all operational information technology (IT) resources and support services for OIG.
• Typical tasks Include: Provide troubleshooting and support for end-user devices, software, mobile equipment, printers, multifunction devices, VoIP services, and network connectivity, escalating issues as appropriate and applying required security procedures.
• Administer or assist with user accounts, passwords, permissions, device imaging, software deployment, ticket management, inventory, lifecycle activities, and secure equipment disposition in accordance with established procedures.
• Maintain support documentation and knowledge resources; apply access-control, data-protection, and secure-configuration requirements; identify and report security concerns; and improve support processes and user guidance.

How you will be evaluated

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements.

Your experience, education, and training will be rated using a job questionnaire that is based on the following competencies or knowledge, skills, and abilities needed to perform this job: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork If you meet the minimum qualifications, you will be placed in one of the following categories: Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.

Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

Preview the job questionnaire *** Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher.

(This position Not considered scientific/professional.) Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.

Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under ICTAP, you must be placed in the well-qualified category for this position, as described above.

In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Documents you must provide

• Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
• Federal agencies will only accept resumes up to two pages in length.
• Your responses to the job questionnaire Are you a current or former federal employee?
• Submit a copy of your most recent SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration, e.g., length of time you have been in your current grade; your highest grade held; your current promotion potential and proof of permanent appointment if applying based on an interchange agreement.
• Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
• Are you qualifying based on education?
• Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
• Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States.
• For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university.
• It is your responsibility to provide such evidence with your application.
• See Recognition of Foreign Qualifications for more information.
• You must provide acceptable documentation of your preference or appointment eligibility.
• The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is preferable.
• If claiming 10 point preference, you will need to submit a Standard Form (SF-15), "Application for 10-point Veterans' Preference." If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification.
• This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
• View more veterans' information.
• Are you claiming special priority selection rights under the Interagency Career Transition Assistance Program (ICTAP)?
• Submit the following: 1) A copy of your agency notice; 2) A copy of your most recent performance rating; and 3) A copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level and duty location.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee?
• Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: 1) Position title; 2) Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); 3) Agency; 4) Beginning and ending dates of appointment If you are a current or former federal employee, you must submit your most recent FY2025 performance appraisal and or incentive awards If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
• (***)

What to expect next

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process.

To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment. Interview (If applicable): Interviews are required for this position.

Failure to complete the interview may result in removal from further consideration.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to ***.

Additional information

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select Benefits.

Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Additional identical positions may be filled from this announcement at a later date. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.

To meet those standards, all selected applicants must undergo and successfully pass a background investigation for Secret as a condition of placement into this position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707.

Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.