Program Analyst (Navy Gold Star Coordinator)

About the role

This position is assigned to Navy Gold Star Program; Casualty Support Programs (N95); Commander, Navy Installations Command (CNIC). Casualty Support Programs are the Navy's primary agency for the delivery of an array of human services programs intended to enhance the stability and self-sufficiency of wounded, ill and injured Service Members (SM) and survivors of deceased SM's.

The programs fall under the Casualty Support category and include Wounded Warrior, Fisher House and Navy Gold Star.

What you will do

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.
• Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
• Duties include but are not limited to: Initiates contact with surviving family members of deceased sailors, establishing cases and coordinating available services of government and non-government organizations.
• NGS families come from diverse racial, ethnic, religious, and socioeconomic backgrounds.
• Establishes plan of action and ensures comprehensive long term survivor assistance services are provided through a coordinated community response.
• Provides written documentation of survivor information and services provided in applicable data bases (e.g., Defense Casualty Information Processing System).
• Provides information and referral utilizing complete range of both government and nongovernment program services which includes the assessment and evaluation of the effectiveness of these programs.
• Maintains NGSP compliance with higher headquarters policy instructions to ensure proper records management and documentation.
• Provides recommendations through evaluation of case outcomes pertaining to NGS programming to leadership to improve overall program effectiveness.
• Carries out professional duties in accordance with policy and standards.
• Monitors services provided for long term survivor assistance, including direct survivor feedback in their respective area of responsibility (AOR).
• Verifies survivor eligibility for services and benefits.
• Performs statistical/analytical work to include collecting, computing and analyzing statistical data for effectiveness of installation outreach and education programs.
• Follows established regional program protocols for collection of data to include, but not limited to, number of cases received, trainings provided and personnel trained at an installation.
• Writes and prepares both survivor and command leadership correspondence and briefs.
• Maintains liaison with outside offices and organizations (e.g., Navy Command Units, Veterans Affairs, and local area agencies and organizations) advising them on long term survivor assistance programs.
• Coordinates with Region Navy Gold Star Coordinator (RNGSC) Area Supervisor to ensure long term survivor assistance, awareness, training and survivor advocacy is implemented according to Department of Defense (DoD) and Department of the Navy (DON) policy.
• Provides process improvement recommendations to management.
• Maintains compliance with program standards and scope of care related to long term survivor assistance.
• Provides requested data in support of presentations and proposals by higher-level management.
• Makes recommendations to RNGSC Area Supervisor for changes or improvements in methods and procedures, educational materials and resource information that should be made available for survivors.
• Provides accurate and up to date information in management data systems.
• Coordinates and collaborates with other N9 programs, government and non-government organizations in area with goal of executing remembrance events and gatherings that emphasize the importance of lost service members and their families.
• Prepares after action reports and captures lessons learned and best practices for both hosted and attended events; and identifies policy/procedural issues within AOR to make policy/procedural recommendations to increase response/efficiency/effectiveness.
• Attends periodic DoD, CNIC and regional Area trainings, meetings and working groups.
• Coordinates with RNGSC Area Supervisor, facilitates the development and collaboration of installation NGS public awareness campaigns to include events, outreach plans, etc. Plans and conducts outreach events, presentations, and training on subject matter related to AOR.

Education

This position does not have a positive education requirement.

How you will be evaluated

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents are required at the time of application: Resume limited to two pages, must use Times New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirements If claiming Department of War (DOW) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

Salary is dependent on experience and/or education. Salary is inclusive of locality pay. Some positions have special requirements.

Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

Salary is dependent on experience and/or education.This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.