Reader Registration Supervisor

About the role

The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity.

We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future.

What you will do

• This position is located in the Access Services Section, Researcher Engagement and General Collections, General and International Directorate, Researcher and Collections Services.
• The Reader Registration Supervisor is responsible for management of the staff and program that issues new Reader Cards, and shares overall responsibility for administering, planning, implementing and evaluating programs and activities which deal directly with the provision of high-quality service to the various users of the Library's general and other collections as assigned.
• Ensures that staff members are thoroughly trained in Library and Division practices and policies to ensure collections security and recommends changes in procedures, workflows, and tools.
• Regularly explains technical information to individuals or groups.
• As the Reader Registration Supervisor, you will: · Direct staff in providing Reader Registration services based on an excellent knowledge of constituent service issues, an understanding of automation and the various databases employed in establishing and managing accounts and an understanding of the depth and variety of the collections. · Ensure that staff members are thoroughly trained in Library and Division practices and policies to ensure collection security and recommend changes in procedures, workflows, and tools. · Assist in the development of and participate in the Division's training and orientation program for new staff. · Perform the administrative and human resource management functions pertaining to the staff supervised, such as daily scheduling, duty assignments, leave approval, among other tasks. [TJ1.1][AS1.2][TJ1.3] · Establish guidelines and performance expectations for staff and clearly communicate these guidelines and expectations through the formal employee performance management system. · Resolve informal complaints and grievances. · Prepare work improvement plans, recommending necessary personnel actions. · Provide advice and counsel to staff concerning work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area. · Ensure subordinates are trained and fully comply with safety regulations. · Manage complex inquiries involving patrons or callers. · Demonstrate an understanding of the needs of various interested and affected groups. · Direct processes for the verification of credentials of all those requesting a Reader Card and ensure that applicants receive and complete the necessary forms. · Train staff to maintain a high degree of tact and courtesy in dealing with visitors. · Aid readers on the use of the Library's resources.
• Direct orientation of new readers by providing information about reader registration procedures, physical layout and directions to other Library locations. · Determine the extent and range of special projects to be performed for improving reader registration processes and procedures.
• Evaluate project on a variety of factors including funding implications. · Advise on improvements in reader registration and overall constituent services. · Apply the standard practice of other fields and disciplines as they relate to reader registration.
• Evaluate and prioritize work.
• Assess new or unusual circumstances and develop variations in approach and/or solutions for incomplete or conflicting information.
• Identify, examine, and evaluate major publications and trends in the public service specializations. · Prepare reports, analyses, and other documents related to information and project efforts. · Work on special projects, analyze specialized or technical information from a wide variety of sources. · Plan and oversee the collection of information and preparation of reports required for reporting necessary statistics and for budget allocation and monitoring. · Serve on various Library committees and task forces dealing with new technologies and policy development effecting reader registration.
• Serve on committees and other groups involving the investigation of new technologies and their possible application to library programs.
• The position description number for this position is 369396.
• The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
• The incumbent of this position will work a flexitime work schedule.
• This is a supervisory, non-bargaining unit position.
• Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Requirements

• Conditions of Employment The Supervisor leads his/her staff toward meeting the Library's vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty.
• To view the Library's Supervisory Core Competencies click the following link: Supervisor Core Competencies Library of Congress employees are prohibited from using illegal drugs, including marijuana.
• The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library.
• In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

How you will be evaluated

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview.

The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position.

To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview.

The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection. Are you a veteran?

Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214.

Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process. You may preview questions for this vacancy.

Documents you must provide

• Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).
• Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position.
• The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs.
• The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application.
• The program does not accept certification from health care providers.
• For more information contact the Library's Office of Equal Employment Opportunity at *** or email ***.
• FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

What to expect next

Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. All who meet the eligibility requirements are encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ***. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position.

The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application.

Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at *** or email ***.

FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

For more information, please see: *** The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 9-532, an appointee or internal selectee is subject to a one-year supervisory probationary period if this is their first supervisory/managerial position at the Library of Congress.

Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans.

Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. The selected applicant may be required to file a financial disclosure statement with the House of Representatives, U.S. Congress, in accordance with the provisions of Public Law 95-521, Ethics in Government Act of 1978.