Front Desk Associate

About the role

This position is located at Unaccompanied Housing at NAS Pensacola. The purpose of this position is to perform front desk duties for the Housing Program

What you will do

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.
• Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
• MAJOR DUTIES AND RESPONSIBLITIES: Ensures security of all residents is maintained at all times.
• Ensures resident's privacy is maintained at all times.
• Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide information regarding on-base facilities for service members.
• Provide assistance handling customer complaints, involving management as necessary.
• Professionally answer phones, transfer calls to appropriate individuals, and reply to guest questions.
• Provide quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times.
• Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operations Manual (CNIC M-11103-2).Assign residents to ensure "best and highest use" of UH inventory.
• Appendix "C" of CNIC M-1103.2 provides summary of unit type capacity.
• Ensure check-in and check-out transactions are accurately recorded in Enterprise Military Housing (eMH).
• Associates are responsible for the accuracy of their data input.
• Safeguard residents' personally identifiable information.
• Prepare eMH reports as required (e.g. daily vacant beds report for building managers).
• Create new and replacement key cards per local policy and guidance.
• Provide new residents with linen sets (i.e. bed in the bag) and a copy of the Installation's "Welcome Aboard Handbook."Facilitate the new resident orientation brief, if designated by the UH Manager, using appendix "F" of CNIC M-1103.2.
• Receive and collect resident trouble calls and requests, if designated as the point of contact, and coordinate with the appropriate UH staff to prepare work requests or other appropriate responses.
• Report any resident complaint or concern to the front desk supervisor.
• If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures.
• Enforce UH guest and visitor policies and ensure the building resident, UH staff member, or responsible RA escort non-residents at all times.
• Post results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system.
• Responsible for inventory of all keys/keycards and any other supplies maintained at the front desk.
• Maintain a neat and orderly front desk and lobby area.
• Perform other related duties as assigned.

Education

Successful completion of two (2) years of study in any field. (Transcripts required) OR An equivalent combination of education and/or experience as described above.

(Transcripts required) OR One (1) year experience performing clerical, office, or other work duties that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

How you will be evaluated

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.

Do not overstate or understate your level of experience and capability.

If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents may or may not be required.
• Required documents will show a red asterisk during documentation upload.
• Resume: limited to two pages, must use Time New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - *** Include name and contact information for at least three (3) professional references in your resume Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certification, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluations.
• APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.
• Preferences are advantages in the candidate selection process.
• Individuals can claim the following preferences: 1.
• Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
• To claim this preference, you MUST: -Submit a copy of your BBA Separation Notification indicating eligibility for RPL.
• Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty.
• The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above.
• MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
• To claim this preference, you MUST: -Submit sponsor's PCS orders to installation you are applying for; AND -If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
• Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified.
• Preference applicable for positions open to external candidates.
• To claim Veteran's preference, you MUST: -Submit a copy of your DD-214 (member 4 copy); AND -Submit completed SF15 from the Veterans Administration (VA); AND -Submit any other supporting documentation (disability, official statements, proof of service, etc) To claim Gold Star Veteran's preference, you MUST: -Submit completed SF-15 from the Veterans Administration (VA); AND -Submit a legible copy of DD-1300; AND -Submit any other supporting documentation (official statements, document of service, court decree, etc). ***Qualifying applicants with preferences are considered in the order listed above.
• Then all other qualifying applicants are considered.

What to expect next

All applicants will be notified regarding their status by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that communication is performed via email if you do not read your email, provide an inaccurate email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).

Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII.

An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450.

Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer.

Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities.

Applicants with disabilities who believe they may require reasonable accommodations should email their request to *** to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace.

The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.