Work and Family Life Specialist

About the role

This position is assigned to Work and Family Life Branch (N911); Family Readiness Division (N91). Commander, Navy Command (CNIC) region. Incumbent serves as an Installation WFL Specialist providing education, training, and consultation designed to improve individual and family functioning, build life skills, and foster resiliency.

The position plans, coordinates, implements, and evaluates education and outreach for WFL Programs, which are a key component of Fleet and Family Support Programs.

What you will do

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.
• Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
• Duties include but are not limited to: Provides individual and group WFL education, training, information, and referrals to the military community.
• Assesses customer needs related to a wide range of personal and family readiness topics, develops tailored plans, and provides a warm handover to appropriate resources in accordance with the "no-wrong door" service delivery model.
• Monitors program usage, track data in the approved CNIC database, and ensure quality customer service.
• Delivers a full range of WFL programs and services across multiple platforms, including in-person, virtual, and afloat settings.
• Collaborates with command leadership, prevention personnel, and other stakeholders to develop training plans based on community needs assessments and execute effective education services.
• Provides backup support across all WFL programs areas as required.
• Provides direct service delivery, consultation, and group training to strengthen the well-being of Sailors and their families in the following specialty areas: Transition Assistance: Facilitates and conducts program components for separating service members and their families, coordinating with inter-agency partners (e.g., DoW, DOL, VA) to meet legislative requirements and prepare individuals for success in civilian life.
• Career Support and Volunteer Coordination: Assists service members and families with career and educational goals by providing individual and group services in resume development, interview skills, and job search strategies.
• Manages the volunteer coordination program to provide job skills opportunities.
• Relocation Services: Implements and coordinates relocation services, including developing newcomer orientations, providing permanent change of station and sponsorship training, and maintaining community resource information in official relocation databases to assist with the stress of military moves.
• Deployment and Mobilization Readiness: Conducts a full range of deployment cycle support services (pre-, mid-, and post-deployment) for service members and families, including command consultation and support for Family Readiness Groups (FRGs).
• Ombudsman Support: Provides program guidance, coordinates basic and advanced training, and serves as an advisor to the local Ombudsman Assembly and commands to ensure program effectiveness.
• Emergency Response and Case Management: Provides Emergency Family Assistance (EFA) services during crises through information, referral, and emergency case management, using the designated accountability and assessment system to track needs and assistance.
• Exceptional Family Member Program (EFMP) Support: Serves as a liaison to minimize barriers for families with special needs by providing information and referral, coordinating with medical and community entities, and ensuring a warm hand-off to an area EFMP case liaison.
• Financial Readiness: Provides comprehensive personal financial readiness education, training, and counseling on topics such as debt management, budgeting, credit, and investing.
• Conducts training to support leaders in recognizing and addressing financial problems.
• Life Skills Education: Delivers a wide variety of evidence-based training in a group or individual setting on topics including, but not limited to, Stress and Anger Management, Communication Skills, Parenting, Suicide Prevention, and Healthy Relationships.
• Plans, manages, and evaluates WFL programs in accordance with FFSP certification standards.
• Maintains administrative records, manage data, and ensure compliance with all DOW, Navy, and CNIC policies and directives.
• Analyzes new legislation and policies to determine the impact on program operations and making recommendations for adjustment.
• Compiles and evaluates program data from diverse sources to develop comprehensive reports on program effectiveness, using authorized survey processes and measurement tools to identify community trends and needs.
• Consults with and brief leadership on findings and recommendations for program improvement.
• Develops and reviews standard operating procedure (SOPs), participates in strategic planning, and identifies resources required for service delivery.
• Develops marketing strategies, prepare informational materials, and network with stakeholders to promote WFL programs and other DoW resources.

Education

This position does not have a positive education requirement.

How you will be evaluated

Resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents are required at the time of application: Resume: limited to two pages, must use Times New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirements Proof of education: official transcripts only if qualifying all or in-part based on education; diplomas and degree audits are not acceptable.
• Failure to provide official transcripts will result in an ineligibility rating.
• Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable) If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs.

According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.