Technical Analyst, Health Information Technology Unit (O-5 Billet) Non-Supervisory

About the role

ICE Health Service Corps seeks a Technical Analyst to support technology solutions that improve health care delivery and business operations. Duties include application and workflow support, requirements gathering, testing, documentation, user training, troubleshooting, and project coordination.

Candidates should be detail-oriented, strong communicators, and able to learn new technology platforms. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

What you will do

• Assists with the design, development, implementation, maintenance, and support of technology solutions within the Solutions Development Office portfolio.
• Supports development of forms, workflows, dashboards, reports, automations, and other business tools using approved technology platforms.
• Participates in configuring, testing, documenting, maintaining, and improving technology solutions.
• Supports front-end user-interface design, back-end data organization, business logic, testing, documentation, release activities, and maintenance, as assigned.
• Works with IHSC units, HITU offices, program staff, technical personnel, and other stakeholders to identify and understand business needs.
• Assists in translating operational needs into clear, complete, and usable functional and technical requirements.
• Participates in requirements-gathering sessions, demonstrations, workgroups, project meetings, and stakeholder engagements.
• Documents user stories, business rules, process flows, system requirements, issues, risks, decisions, action items, and related project information.
• Communicates technical concepts, requirements, system capabilities, risks, and limitations in plain language for non-technical stakeholders.
• Assists technical teams and program staff in developing a common understanding of operational needs and proposed solutions.
• Establishes, manages, and resolves support requests related to Solutions Development Office tools and solutions.
• Troubleshoots user issues, documents findings, resolves routine problems, and escalates complex issues to appropriate technical personnel or support organizations.
• Collaborates with IHSC staff and ICE Office of the Chief Information Officer personnel on support issues requiring coordination.
• Assists with quality assurance, system testing, user acceptance testing, release planning, and implementation support.
• Develops and maintains knowledge-base articles, technical guides, standard operating procedures, user instructions, training materials, quick-reference tools, and other documentation.
• Ensures materials are accurate, organized, understandable, and accessible to intended users.
• Provides or supports user training for Solutions Development Office-supported tools and solutions.
• Assists users in understanding system functions, approved processes, technical changes, and available support resources.
• Conducts research on technology tools, platforms, and approaches that may support IHSC business needs.
• Supports analysis of alternatives, risk assessments, cost-benefit analyses, business-case documentation, and recommendations for process or technology improvements.
• Reviews project documents, acquisition materials, user guides, privacy documents, reports, and related artifacts.
• Identifies recurring issues, process gaps, and opportunities to improve workflows, user experience, system performance, and operational efficiency.
• Develops metrics, summaries, status reports, and recommendations to communicate assignment progress, outcomes, risks, issues, and proposed actions to the SDO Supervisory Lead and other stakeholders.
• Supports project planning and execution using waterfall, agile, or hybrid project-management approaches.
• Tracks tasks, deadlines, risks, dependencies, decisions, and deliverables for assigned projects and workstreams.
• Provides technical and programmatic support to project leads, Contracting Officer's Representatives, Project Officers, and other personnel responsible for contractor oversight or project delivery.
• Assists with technical portions of statements of work, performance work statements, quality assurance surveillance plans, cost estimates, service-level agreements, and other acquisition-related documents, as assigned.
• Completes assigned training related to approved technology platforms, technical concepts, privacy, cybersecurity, project management, records management, and IHSC operations.
• Identifies opportunities to develop knowledge of new tools, platforms, and technical methods that may benefit IHSC.
• Performs other duties as assigned.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Ability to support the design, development, implementation, maintenance, and improvement of business technology solutions using approved platforms and tools. Ability to learn and apply new software platforms, technical concepts, business processes, and organizational standards.

Ability to gather, organize, document, and communicate functional and technical requirements, business rules, process flows, user stories, risks, issues, and action items. Ability to communicate effectively with both technical and non-technical audiences, including translating technical concepts into clear operational terms.

Ability to troubleshoot user issues, document findings, resolve routine problems, and appropriately escalate complex technical issues. Ability to support application testing, quality assurance, release activities, user acceptance testing, and user-support activities.

Ability to create and maintain clear, accurate, organized, and accessible technical documentation, user guides, training materials, and standard operating procedures. Ability to conduct research, analyze alternatives, identify process-improvement opportunities, and develop practical recommendations.

Ability to organize work, manage multiple tasks, track deadlines and dependencies, and adapt to changing priorities. Ability to work collaboratively with program staff, technical teams, project leads, contractors, and other internal and external stakeholders.

Ability to handle sensitive information appropriately and comply with applicable privacy, cybersecurity, records-management, and information-protection requirements. Ability to exercise sound judgment, attention to detail, initiative, professionalism, and follow-through in completing assigned work.

Minimum Qualifications Applicants must meet the education and professional requirements applicable to their USPHS professional category.

Applicants must possess a bachelor's degree or higher from an accredited institution in health care, information technology, business, public administration, data analytics, project management, or another related field, and at least two years of relevant experience.

Relevant experience may include technology support, application development, business analysis, requirements gathering, workflow automation, data management, project support, health care operations, process improvement, technical documentation, user support, training, or comparable multidisciplinary work.

Applicants must demonstrate: Interest in technology, data, systems improvement, automation, or digital transformation; Ability to learn new software platforms, technical concepts, and business processes; Strong written and verbal communication skills; Ability to organize information, document requirements, and summarize complex issues clearly; Ability to work collaboratively with technical and non-technical stakeholders; Strong attention to detail and willingness to follow established standards and procedures; Ability to manage multiple tasks and adapt to changing priorities; High degree of initiative, professionalism, and follow-through; and Ability to appropriately handle sensitive information and comply with privacy, security, and records-management requirements.

The following experience or knowledge may strengthen applicant preparation but is not required at the time of appointment: Microsoft SharePoint, Power Apps, Power Automate, Dataverse, Power BI, or other Microsoft 365 tools; Low-code or no-code platforms, such as ServiceNow, Salesforce, Appian, Pega, or comparable tools; Databases, data tables, forms, workflows, reports, dashboards, or data management; User-interface design, user-experience principles, or human-centered design; Software-development concepts, including variables, logic, application programming interfaces, data structures, or scripting; and Programming or markup languages, such as HTML, CSS, JavaScript, Python, C#, .NET, Go, or comparable languages.

If the incumbent holds a clinical license or certification, the incumbent is responsible for fulfilling the requirements of the applicable licensing or certifying body to maintain currency.

How you will be evaluated

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Documents you must provide

• To apply for this position, you must provide a complete Application Package.
• Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.
• A complete application includes: U.
• Public Health Service Officers Cover Letter/Letter of Interest.
• (Place under "Diploma/GED") Professional license.
• (If applicable) Additional professional certificates.
• (If applicable) Three professional references.
• (i.e., name, title and contact information) Official USPHS Promotion CV - e.g., relevant experience, education, training.
• (Place under "USPHS Promotion CV") You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
• A copy of your Certificate of Investigation (located in your eOPF). *Three most recent Commissioned Officer Effectiveness Reports (COER).
• (Place under "Performance Appraisal") For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
• If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.
• New Call to Active Duty Cover letter/Letter of Interest.
• Please include location preference here.
• (Place under "Diploma/GED") Professional license.
• (If applicable) Additional professional certificates.
• (If applicable) Three professional references (i.e., name, title, and contact information) CV - e.g., relevant experience, education, training.
• (Place under "USPHS Promotion CV") U.S. Public Health Service - Appointment Board Decision Letter/Email or a screenshot of AES dashboard to the United States Public Health Service

What to expect next

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process.

To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Additional information

This is a U.S. Public Health Service (PHS) position within the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU), Technology Management Section, Solutions Development Office (SDO).

This is a non-supervisory position. The incumbent serves as a Technical Analyst within the Solutions Development Office and supports the development, implementation, maintenance, and continuous improvement of technology solutions that advance IHSC health care delivery and business operations.

The incumbent supports application development, workflow automation, requirements gathering, documentation, user support, training, research, analysis, and project activities. The incumbent reports directly to the SDO Supervisory Lead.

The incumbent works with IHSC program staff, HITU offices, technical teams, project leads, and other stakeholders to understand business needs; translate operational requirements into functional and technical requirements; support solution development; troubleshoot user issues; and improve business processes.

The position does not require the incumbent to possess expert-level development or systems architecture knowledge at the time of appointment. The incumbent is expected to develop proficiency in approved technology platforms, technical concepts, internal standards, and IHSC business processes through training, mentorship, and practical experience.

The position requires initiative, sound judgment, attention to detail, strong communication skills, and the ability to learn and apply new systems, tools, and methods. SUPERVISORY CONTROLS: The incumbent reports directly to the SDO Supervisory Lead.

Assignments may include recurring operational support activities and longer-term technology, process-improvement, and project-support work. The SDO Supervisory Lead establishes priorities, objectives, applicable standards, expected outcomes, and significant deadlines.

The incumbent independently plans and organizes assigned work; manages tasks and supporting documentation; coordinates with stakeholders; identifies issues; recommends solutions; and keeps the supervisor informed of progress, risks, significant concerns, and matters requiring elevation.

The incumbent applies applicable DHS, ICE, IHSC, HITU, privacy, cybersecurity, records-management, project-management, and technical guidance to assigned work. The work requires interpretation and adaptation of established procedures, technical standards, business requirements, and best practices to address individual system, user, project, and operational needs.

Work is reviewed for accuracy, timeliness, technical validity, completeness, alignment with user requirements, compliance with applicable standards, and effectiveness in meeting mission needs.

As the incumbent gains experience, the incumbent is expected to exercise increasing independence in planning and completing work, identifying process-improvement opportunities, and recommending practical solutions. Innovations or significant changes to accepted processes, systems, or procedures must be reviewed, approved, and documented before implementation.