SUPERVISORY TRANSPORTATION SECURITY SPECIALIST

About the role

Vetting Analysis Division (VAD) conducts vetting and pre-screening of transportation related credential holders and applicants, passengers, and cargo to identify and report potential terrorism-nexus and national security threats.

The National Transportation Vetting Center (NTVC) has a 24/7 Operation to conduct comprehensive vetting, identity verification and resolution, and analysis of passengers, credentialed transportation workers, and cargo to identify high-risk individuals and shipments.

What you will do

• This SUPERVISORY TRANSPORTATION SECURITY SPECIALIST position is located, Technology Systems (TS), Vetting Operations (VO) Transportation Security Administration, Department of Homeland Security (DHS).
• Duties include but are not limited to: Applies practical knowledge and experience of agency transportation security policies, directives, and regulations.
• Translates agency policies, guidance, and policies into written and oral operational guidance for call center personnel operating in the 24-hour operations center.
• Prepares guidance to ensure operational personnel properly escalate, report, and document incidents of noncompliance by air carriers or airport staff.
• Resolves recurring issues/problems independently.
• Consults with higher-level management when existing guidelines are not available or are not applicable to unique or more complex issues.
• Conducts aggregate monthly review of calls and call tickets to identify positive trends and areas of needed improvement for the NTVC Operations.
• Reviews the work of immediate subordinates.
• Conducts monthly quality assurance reviews.
• Interfaces with domestic airport staff to obtain direct feedback on the performance of call center personnel.
• Performs a variety of supervisory duties and responsibilities to include coordinating and evaluating subordinates' work to assure balanced workload and timely responses to assigned actions.
• Provides advice, counsel, or instruction to employees on both work and administrative matters, while developing job descriptions and assigning work to subordinates based on priorities, as well as hearing and resolving complaints from personnel and referring unresolved matters to higher authority.
• Conducts the full scope of Supervisory responsibilities including but not limited to taking disciplinary action when necessary, interviewing and selecting applicants for vacancies, establishing performance standards, evaluating performance, recommending training and development, recognizing high quality performance, scheduling and approving leave, and participating in manpower surveys and reorganization study groups as required.

Requirements

• You must possess U.S. Citizenship or be a U.S. National.
• You must have reached the minimum age (18) at the time of application.
• Selective Service registration is required.
• You must complete a favorable Single Scope Background Investigation (SSBI).
• You must be able to obtain and maintain a Top Secret/SCI Clearance.
• There is no waiver for this position.
• This position is subject to the pre-employment/pre-appointment and random drug testing provisions of TSA's Drug and Alcohol-Free Workplace Program.
• Position is designated emergency essential, requiring the individual to report for duty during emergency situations.
• This is a 24-hour/7-day a week operation and requires the ability to work a rotational schedule (nights, weekends and/or holidays).
• You may be required to complete a one-year Supervisory Trial Period.
• If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.
• Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.
• Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.
• These authorities are subject to change.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience You must meet or exceed the cut point of 80 to be considered.

You will not be considered for the position if you score below the cut point or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

You may preview the questions for this vacancy here: ***

Documents you must provide

• Your resume must clearly demonstrate how you meet this requirement; otherwise, you will be deemed ineligible.
• Additionally, copying and pasting information from the announcement into your resume will not adequately convey your qualifications.
• All applicants are required to submit a resume limited to two (2) pages.
• The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Narrative description of duties with start and end dates (including month and year) for work experience.
• Number of hours worked in a position (i.e., full-time or part-time).
• If part-time, (i.e., less than 40 hours per week) state the total number of hours worked per week.
• If you are a current Federal employee or previous Federal employee, provide your performance level for federal civilian positions (i.e., band or grade).
• If your resume does not contain this information, your application will be marked as insufficient, and you will not receive consideration for this position.
• Do NOT include photographs (or links to social media such as LinkedIn), inappropriate content, classified information, nor personal information such as age, gender, religion, social security number, etc. on your resume.
• Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged.
• Detail Documentation: Eligible applicants who wish to qualify for this position based upon experience obtained while serving on a detail with TSA must submit signed copies of the corresponding TSA form 1160, Terms And Conditions For Temporary Internal Assignment -Detail, or an SF-52, Request for Personnel Action, as supporting documentation along with their application otherwise the experience cannot be credited.
• Veterans: If claiming VEOA or Veterans Preference- submit a copy of the official DD-214, which must include the character of service (i.e., with an Honorable or General discharge).
• If no DD-214 is available, please submit a memo/certification of military service as outlined in the VOW Act.
• This will be annotated in block 24 on member copy 2,4, or 7 of the DD-214.
• If claiming veterans' consideration which involves considering your disability rating, you must submit a VA Letter or a disability determination from a branch of the Armed Forces.
• Note: All veterans claiming 10-point preference must also submit a SF-15.
• TSA Employees: Current TSA employees are strongly encouraged to submit the most recent non-Award SF-50, at the time of application, to support eligibility for Status consideration.
• TSA employees who do not submit the SF-50 with the application must document their current TSA position in their resume and may be required to provide the SF-50 document during the selection process.
• TSA employees may obtain a copy of their most recent non-Award SF-50 at ***
• Current or Former Federal Civilian employees (Non-TSA): You must submit a legible copy of a SF-50, Notification of Personnel Action.
• The SF-50 block 24 must contain a "1" or "2" AND block 34 must contain a "1" or "2." Individuals with Disabilities: Documentation of eligibility for employment under this hiring authority can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.
• Documentation is used to verify that the individual being hired is indeed a person with an intellectual disability, severe physical disability, or psychiatric disability.
• Military Spouse Preference: If you are eligible based on one of the below, please submit the following: (1) spouse of an active-duty member of the armed forces: DD214 of spouse, marriage license, and PCS orders showing dependency (if applicable) (2) a spouse of a service member who is 100% disabled due to a service-connected injury: DD214 of spouse, marriage license, and VA Letter or disability determination showing 100% (3) spouse of a service member killed while on active duty: DD214 of spouse, marriage license, documentation from the Armed Forces casualty office

Benefits

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours).

TSA will not make a monetary payment for any leave forfeited under these circumstances.

What to expect next

If needed, applicants may request a religious accommodation as part of the hiring process from the designated contact noted in the vacancy announcement (for contact information please see 'Agency Contact Information' listed within the 'How to Apply' section of this job announcement).

To verify the status of your application, log into your USAJOBS account (***), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ***

Additional information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies.

The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies.

Information from OPM on this or other Interchange Agreements is available at: *** To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence. More than one position may be filled from this announcement.

If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.