Supervisory Program Specialist (Charge Card)

About the role

The incumbent will be responsible for being the subject matter expert on all aspects of the Federal government charge card program for IBC's Charge Card Support Center (CCSC) . GS Salary Locations: Lakewood, CO - $140,239-$182,316 Herndon, VA - $143,913-$187,093

What you will do

• Oversees all operational functions of a Government charge card program.
• Directs and oversees the implementation of Public Law 112-194, Public Law 15-91, OMB Circular A-123 appendix B, agency task order provisions awarded under the GSA SmartPay master contract, agency specific policies, and reviews and implements new or updated business processes based on policy and regulatory updates related to changing charge card requirements.
• Establishes, maintains, and monitors the agency's charge card hierarchical structure in the servicing bank's Electronic Access System (EAS); actively consults with officials of the servicing bank and the participating agencies and bureaus on hierarchical matters.
• For the Charge Card team, as the supervisor, determines work task priorities; assigns work task to team members; evaluates workloads and takes appropriate measures to ensure equal distribution of work tasks; determines resources needed and develops annual budgets for Charge Card services.
• Exercises personnel management responsibilities.
• Directs, coordinates, oversees and reviews work of staff, to include setting priorities, advising staff regarding policies, procedures, directives from higher levels, advises staff on program goals and objectives, and resolves problems facing the team.
• Explains performance expectations and provides regular feedback through the initiation and completion of Employee Performance Appraisal Plans (EPAPs), appraises key employees when needed.
• Initiates action to correct performance or conduct problems of employees.
• Reviews developmental needs of staff and encourages self-development.

Requirements

• U.S. Citizenship is required.
• Suitable for Federal employment, determined by background investigation.
• Must obtain and maintain a favorable background investigation through Continuous Vetting throughout the duration of employment.
• All employees are required to be enrolled in Continuous Vetting, which authorizes government agencies to receive notifications of criminal activity and financial monitoring on individuals who hold low risk, public trust, or national security positions.
• Direct Deposit of pay is required.
• Selective Service registration required for male applicants, unless exempt.
• Status candidates must meet time-in-grade (see Qualifications).
• Must meet all conditions of employment listed under Stipulations of Employment below.

Education

Education cannot be substituted for this series/grade.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the minimum qualification questionnaire, and the result of the USA Hire Competency Based Assessment(s) required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Analytical Thinking Customer Service Decisiveness Flexibility Interpersonal Skills Legal, Government, & Jurisprudence Problem Solving Resilience Teamwork Technical Competency - Program Management Written Communication In order to be considered for this position, you must complete all required steps in the process.

In addition to the application and minimum qualification questionnaire, this position requires an online USA Hire Competency Based Assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or minimum qualification questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Due Weight Consideration is a review process used to provide consideration to performance appraisals and awards submitted with each application on a used merit promotion certificate and factoring the results into the merit promotion selection process.

Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official.

The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

It is your responsibility to obtain and upload your performance appraisal/evaluation and/or list of awards prior to the closing of the vacancy announcement.

Documents you must provide

• Your Resume showing relevant experience.
• Your resume must list the work schedule, hours worked per week, and dates of employment mm/yy.
• Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted.
• The minimum font size is 10-point for all body text.
• Headers may be slightly larger but must remain legible.
• All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.
• Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
• SF-50 Current/Former Career/Career-Conditional Eligible, if applicable: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis.
• If this information is unverifiable, you may be rated ineligible.
• DD-214, if applicable: Member 4 Copy of DD-214 showing type of discharge/character of service for consideration under Veterans hiring authorities.
• Due Weight Consideration: Performance Appraisal List of Awards over last five years Other supporting documents: Veterans' Preference documentation, if applicable If you are a veteran with preference eligibility and you are claiming veterans' preference, you must submit a copy of your DD-214 showing type of discharge/character of service or other proof of eligibility.
• If applicable, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
• Failure to provide this documentation may result in a non-preference determination.
• For more information on veterans' preference (see ***).
• Non-competitive appointment authority documentation, if applicable (e.g. Schedule A letter, Peace Corps Letter, Military Spouse documents).
• These links provide additional information: USAJOBS Help Center - Individuals with disabilities USAJOBS Help Center - What documents do I need to provide when I apply?
• CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP.
• This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location.
• Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.
• Most recent Performance Appraisal, if applicable Cover Letter, optional Do not submit photographs with your application package.
• Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents.
• Adobe portfolio documents are not viewable by our agency's staffing offices.
• Note: A PDF Portfolio contains multiple files assembled into an integrated PDF unit.
• The files in a PDF Portfolio can be in a wide range of file types created in different applications.
• To ensure the document is not a PDF Portfolio document, open the document and if there are multiple different documents with a variety of extensions, it is a PDF Portfolio document and will not be processed.
• Do not upload documents with sensitive information.
• It is your responsibility to redact sensitive information of the documents you are uploading.
• It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.

What to expect next

If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement.

Online Assessment Helpdesk - If you have any questions about the assessments, please submit a help desk ticket here: *** For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email.

If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement.

Additional information

Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated.

To be considered under CTAP/ICTAP, applicants must submit a copy of their most recent performance appraisal, proof of eligibility, and most recent SF-50 reflecting position, grade level, and duty location with their application.

To be considered under CTAP/ICTAP, applicant must meet all the criteria below: Clearly exceed the minimum qualification/specialized experience requirements for this vacancy; AND Meet basic eligibility requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment AND Be able to perform the duties of the position upon entry.

Please refer to required documents section for additional details.

For information on CTAP and ICTAP visit: *** Appointment Authorities: For more information on appointment authority eligibility requirements: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities OPM Interchange Agreement and Other Miscellaneous Authorities Telework Suitability: The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion based on agency policy.

Stipulations of Employment: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance the organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment may be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Selection may require completion of a 1-year supervisory or managerial probationary period. Work Schedule: This position allows for a flexible work schedule.

Miscellaneous: This agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *** This vacancy announcement may be used to fill similar positions within 90 days.