Management and Program Analyst

About the role

This position is located in the VBA Compensation Service and reports to the Supervisory Program Analyst, under the Assistant Director for Systems Support and Operational Review Staff.

As a member of this staff, the incumbent serves as a Senior Management Analyst, Consultant, and Advisor for the office, which is the coordinating body, and focal point for Compensation Service business applications and Information Technology.

What you will do

• Serves as a primary point of contact for Compensation Service on business matters relative to Compensation Service business systems.
• Works as a team leader and senior program manager, to lead and mentor project managers in developing, revising and implementing large Compensation Service initiatives that improves and/or enhance current processes.
• Represents the Chief(s) and/or Assistant Director at meetings and workgroups involving the planning, analysis and requirements, specification, design, testing, training, implementation and post-implementation activities for existing and future business systems for Compensation Service.
• Performs and directs significantly complex activities concerned with the facilitation of the nationwide implementation of Compensation Service business system initiatives in support of VBA.
• This requires the promotion and assurance of standardization and consistency of validated concepts; development of test site criteria from which to monitor performance of baseline indicators or other established measures; facilitation of the deployment process of major new work design components for VBA field stations and coordination of highly enterprising activities related to the design and development of enhanced Compensation Service business applications and initiatives.
• Works with senior executives, managers, technical staff and subject matter experts to implement Compensation Service business system initiatives.
• Analyzes and identifies program areas which can be improved by automation or changes in policy or procedures.
• Recommends the changes required, whether automated or not, to institute those improvements.
• Coordinates and encourages the sharing of knowledge and experience, and documents "best practice" implementation strategies to effectively facilitate the implementation of various components.
• Ensure integration of Compensation Service efforts amongst VBA business lines; assist in the concurrent deployment of primary components of new and/or novel work processes.
• The incumbent performs significant internal and external coordination of Compensation Service implementation initiatives concurrently and sequentially; develops comprehensive recommendations for products to be initiated, curtailed or rescheduled; and evaluates management proposals concerned with changes to existing organizational structures to assure that the optimum mix of operating costs are viable, and the proposed program structure is consistent with the Compensation Service and VBA strategic business system vision.
• The incumbent performs project management and analysis tasks; and keeps assigned activities on track at all phases.
• Furnishes expert advice and technical assistance on issues concerned with proposed policies and procedural changes that may significantly affect the data processing of Veterans' claims and services.
• Develop effective and efficient internal management controls and administrative processes to effectively resolve problematic issues.
• Ensures that project objectives and timelines are being met by monitoring progress against a formal plan; establishes project milestones and target dates, or intermediated dates on projects when completion dates are mandated by higher authority; revises dates to agree with new information and dependencies; and negotiates with management and sponsors/users to change and formalize new dates.
• Prepares reports on project status; initiatives meetings and prepares written correspondence relative to the project; distributes information to project members; integrates the work of a project team that spans multiple organizations and locations.
• Prepares documentation necessary to develop reports for all levels of management and operations and identifies the data elements needed to complete the reports; develops communications with claimants and other clients and identifies the data elements needed to complete the communication.
• Performs other duties as assigned.
• Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.
• The selectee is required to report to the official duty station each scheduled workday.
• Telework may be approved only on a case-by-case basis with supervisory approval.
• Routine or recurring telework is not authorized for this position.
• Virtual: This is not a virtual position.
• Position Description/PD#: Management and Program Analyst; 39580A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probation, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Education

There is no education substitution for the GS-14 grade level.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Leadership- Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.

Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Partnering- Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

Knows how social, political, organizational, and technological systems work and operates effectively within them. This includes the policies, procedures, rules and regulations of the work unit or organization. Analytical Thinking- Ability to analyze process issues and determine root cause of dysfunction.

Solves problems/issues quickly and effectively, involving a methodical stepby-step approach to thinking; breaks down complex problems into single and manageable components and considering each part in detail; Makes a systematic comparison of various alternatives; Notices discrepancies and inconsistencies in available information; Identifies a set of features, parameters, or considerations to take into account.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Documents you must provide

• To apply for this position, you must provide a complete Application Package to include the documents detailed below.
• Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement.
• Your resume and supporting documentation will be verified.
• Failure to submit the documents as specified may result in loss of consideration for this job announcement.
• Resume: Contact Information: Name and how best to contact you, including email address and phone number Relevant Work Experience: For each relevant work experience, make sure you include: Job Title and Employer (including series and grade for any Federal positions) Start and end dates with month/year (e.g., 05/2019 - 08/2022) The number of hours you worked per week Ensure work experience descriptions are aligned with the job announcement and address all required qualifications.
• Brief descriptions should demonstrate your ability to perform the tasks at the required level as Optional Details: When relevant, include: Current Security Clearance Job-related training Language skills Organizations and affiliations Professional publications Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.) A copy of your most recent NON-award SF-50.
• The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• Current VBA Employees seeking a reassignment/change to lower grade: you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.NOTE: Award and General Adjustment SF-50's do not provide sufficient information will not be accepted for the purpose of verifying time in grade.
• Recommended SF-50's include Within Grade Increases (WGI), Promotions and Appointments.
• Additional Documents accepted: Most recent Performance Appraisal (VA Form 0750) Award SF-50s CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal Please use this checklist to make sure you have included all documents required for your application.
• You will not be contacted for additional information.

What to expect next

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. Once your online application is submitted you will receive a confirmation notification by email.

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. To view the announcement status or your application status: Visit ***

Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at *** Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.

The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO).

Please visit the Human Resources and Administration/Operations, Security, and Preparedness, *** Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments.

(***) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.