Sales Associate/Engraver

About the role

The Secretary of the Senate's Senate Gift Shop is seeking a Sales Associate/Engraver . The complete vacancy announcement and application may be found on the United States Senate Career Page at ***

What you will do

• This is retail, engraving, and customer service work assisting Senate staff and customers with gift items.
• Other duties include assisting with the maintenance of store and warehouse inventory.
• Work is bound by Secretary of the Senate policies and procedures; the U.S. Senate Handbook; and the Senate Ethics Manual, but requires independent judgment in setting priorities and handling assignments.
• ESSENTIAL FUNCTIONS Perform functions of sales associate; provide customer service to patrons of the store; process cash and credit card transactions, provide customers with receipt and return policy, determine shipping charges, and prepare items to ship to customer.
• Assist customers with gift selection, special requests, inquiries, purchases, and returns; inform customer of custom options, shipping, engraving, and additional product information; resolve customer complaints; and process mail orders transacted by phone or in person.
• Fulfill engraving orders for the Senate Gift Shop; determine ability to engrave on various items due to size/shape of item and composition of item; prioritize engraving orders; adjust engraving equipment and computer settings to process engraving requests; consult with front office on questions regarding order; maintain engraving files; coordinate with vendor to have artwork digitized; maintain files of digitized information; and return completed orders to front office for final processing.
• Track inventory of merchandise; notify warehouse personnel and front office of reordering needs; and assist Inventory Control Specialist with warehouse responsibilities for all Gift Shop merchandise.
• Maintain current knowledge of the Gift Shop’s Emergency Action Plan (EAP) and Continuity of Operations (COOP) plan; participate in periodic exercises and drills.
• Provide all customers with the highest level of customer service.

Education

See minimum qualifications above for education details and Licenses & Certifications.

How you will be evaluated

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Qualified candidates may be selected for an interview.

Documents you must provide

• Application, Cover Letter, Resume, Veterans' Preference Application, if applicable

What to expect next

Candidates will be contacted if granted an interview.

Additional information

The Secretary of the Senate is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.

Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email *** with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.