Office Support Assistant

About the role

The Department of Justice, Criminal Division investigates and prosecutes complex criminal matters and assists the United States Attorney's Offices in investigations, trials, and appeals. Office Support Assistants provide general administrative support to the 17 Sections and Offices comprising the Criminal Division.

Candidates may be selected for any one of the 17 Sections or Offices.

What you will do

• Assist executive-level personnel.
• Manage electronic calendars with complete authority for commitment of time.
• Make final decisions on appointments and conferences in accordance with their schedule.
• Anticipates needs for executive personnel, including in advance of important meetings and events.
• Special Projects: Assist with special projects, some highly visible, including research assignments, the development of presentations and meeting materials, and logistics coordination for meetings, hearings, etc. Correspondence, Files, and Reports: Draft correspondence and respond directly to incoming correspondence, as assigned, or route to the appropriate individual.
• Ensure proper grammar and adherence to style requirements for a variety of documents, including congressional correspondence, reports, and memoranda.
• Travel Support: Compile travel paperwork for executive level officials and employees, and assist in arranging travel, including transportation and accommodations.
• Facility Services, Property, and Supply Administration: Assist in the purchase of office supplies and equipment.
• Assist with office moves and setting up office space for new employees, including assigning and issuing computers, telephones, cell phones, and office furniture.
• Assist with arranging telephone moves and repairs as well as repairs of office equipment.
• Human Resources Administration: Assist with or perform timekeeper duties.
• Assist with leave audits.
• File and distribute copies of documents and forms in accordance with all federal, Department, and Division requirements.
• Procurement and Contracting: Assist with the processing and filing of contracts, Statements of Work, purchase order requests, purchase card requests, and approval of forms.
• Training Administration: Receive training forms and records and route to the appropriate party and file.
• Unit Reception and Telephone Support: Greet visitors to the office; respond to telephone calls or refer to the proper individual, as appropriate.

Education

There is no education requirement for this position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above. Your application will be evaluated under Rule of Many procedures. This announcement uses the Set Number of Candidates method under 5 CFR 332.402.

The top 15 eligible candidates will be referred per grade level. Preference eligibles will receive 5 or 10 points added to their score based on the adjudicated preference.

All applicants at or above the pre-determined number, including ties and any preference eligibles with a service-connected disability of 10 percent or more, at any score, will be referred to the selecting official for consideration. We will provide the selecting official with a sufficient number of names, when available, to consider at least three candidates per vacancy.

If fewer than three eligible and available candidates per vacancy result, we will expand the group in accordance with DOJ's supplemental strategy and OPM policy. In order to be considered for this position, you must complete all required steps in the process.

Your qualifications will be evaluated based on your application materials (e.g, resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. If you would like to preview the application questionnaire, please see: ***

Veterans' Preference and Military Spouses: If you are entitled to veterans' preference or are a military spouse, please see USAJOBS Veterans Preference for more details or visit *** The selecting official will adhere to veterans' preference rules and Rule of Many procedures when making selections.

Documents you must provide

• You are strongly encouraged to convert your resume to an Adobe PDF file prior to submitting your application, especially if you are submitting using a Mac system.
• Resumes not pre-converted to a PDF file will undergo conversion by the system.
• This conversion process may cause some formatting changes to your resume, including line and page break errors.
• To ensure your submitted resume does not display with formatting issues, please submit your resume as a PDF.
• This error does not affect USAjobs resumes.
• To apply for this position, you must provide a complete application package which includes: Resume (cover letter is optional) - Applicants will be evaluated based on a comparison of the position requirements against the quality and extent of experience or related education as reflected in their resume.
• Applicants are encouraged to ensure work experiences clearly show the possession of knowledge of the subject matter pertinent to the position and the technical skills to successfully perform the duties of the position.
• Your resume must be no more than 2 pages.
• If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.
• Please ensure all information you believe is qualifying for the position is contained in the first two pages, or you may be marked ineligible.
• Additionally, your resume must include the following information for each job listed: month and year, start/end dates (e.g. June 2007 to April 2008), and full-time or part-time status (include hours worked per week).
• USA Hire Reasonable Accommodations Requests - If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, you may be asked to submit documentation to support your request (***).
• Documentation of Eligibility for Special Hiring Authorities (if applicable) to prove appointment eligibility.
• Examples include: Schedule A disability letter, Peace Corps volunteer letter, military spouse hiring authority documentation, etc. Current or Former Political Appointees (if applicable) - Please note on your resume and attach an SF-50.
• The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
• Schedule A Documentation (if applicable) - The Criminal Division welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department.
• The Criminal Division also encourages eligible Schedule A applicants to submit their resumes directly to the Criminal Division disability POC at ***.
• CTAP or ICTAP Documentation (if applicable) - If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP, you must submit: A copy of the agency notice (i.e., letter of intent, separation notice, or agency RIF letter); Your most recent performance appraisal; and Your most recent SF-50 showing your current/former position title and series, grade, promotion potential, and duty location.
• Veterans' Preference Documentation (if applicable): If you are a discharged, non-disabled veteran, you must submit a copy of your DD-214 showing character discharge (Member 4 Copy), or other documentation of service and separation under honorable conditions.
• If you do not have your DD-214, you may request it after discharge from the National Archives at ***
• If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, and 6) dated within 120 days of your separation.
• If you are a disabled veteran, Purple Heart recipient, or parent or spouse of a disabled or deceased veteran, you must submit a completed SF-15 (***) and all additional proof required by the SF-15, as applicable, if you do not have your Department of Veterans Affairs letter establishing proof of disability, you may request it at *** or call ***.

What to expect next

Once your online application is submitted, you will receive a confirmation notification by email. The online assessments must be completed within 48 hours following the close of this announcement. After a review of your complete application package, you will be notified of your rating and/or referral to the hiring official.

If further evaluation or interviews are required you will be contacted. If a tentative job offer is made, we will conduct a suitability/security background investigation.

Additional information

Additional selections may be made from this vacancy announcement to fill vacancies that occur subsequent to this announcement.

EEO Statement: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

Additional information on DOJ's EEO policy can be found on our website. Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service.

To receive selection priority for this position, you must: Meet CTAP or ICTAP eligibility criteria; Be rated well-qualified for the position with a minimum score of 85 based on the competencies listed below; and Submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: USAJOBS Career Transition Programs.

USA Hire Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request an RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need an RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments online at ***