Retail Web Specialist

About the role

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

What you will do

• The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
• The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.
• This position is located within the Office Supply Service and House Gift Shop under the Customer Experience Center.
• The Office Supply Service supports House offices with goods and services required for their congressional duties, while the Gift Shop provides souvenirs and gifts to Members, staff, and the public.
• This position does not include day‐to‐day supervisory responsibilities.
• Primary Responsibilities: Serve as the Subject Matter Expert (SME) for Office Supply and Gift Shop merchandise, offering guidance and technical expertise to junior staff.
• Lead and maintain the web content strategy, ensuring alignment with organizational goals and consistent brand presentation.
• Conduct market, customer, and social media research to support product development and digital marketing improvements.
• Manage daily website operations, performing routine audits to ensure accurate product information, pricing, and messaging.
• Partner with Communications and key stakeholders to develop and implement strategies that enhance customer access and digital engagement.
• Utilize data-driven tools to monitor performance and recommend improvements that support revenue growth and operational efficiency.
• Analyze customer feedback and sales data to strengthen promotional activities and service standards.
• Provide concise, high-level reporting to leadership to support informed decision-making.
• Identify operational challenges and communicate potential resource or process constraints.
• Support retail operations during peak periods to uphold Customer Experience Standards.
• Represent the organization at special events, including off‐site conferences, to promote programs and increase institutional sales.
• Perform additional duties and special projects as assigned.

How you will be evaluated

You will be evaluated using a structured interview process.

What to expect next

Qualified Candidates will be contacted directly.