Recreation Assistant (Tickets & Travel)

About the role

This position is located at Tickets & Travel, Morale, Welfare and Recreation Department, Naval Air Station, Jacksonville, FL.

The purpose of this position is to perform a variety of duties in support of MWR special events, information/resources, command events, community events, outings, party and picnic rental equipment, resale tickets, Liberty, leisure skill classes and outdoor recreation or other similar MWR recreational services including bowling and movies, fitness and sports.

What you will do

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.
• Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
• MAJOR DUTIES AND RESPONSIBLITIES: Provides customer service, information and support of Community Recreation programs and activities.
• Service to MWR customers includes, but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or prepackaged retail items.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Assists in processing customer Internet registrations (i.e. Net Near You), initial logins and event registrations.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
• Notifies supervisor or program lead if damage or loss has occurred.
• Ensures all rental or check-out forms are properly completed and reservation and checkout procedures are followed.
• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in day-to-day administration of multiple programs to which assigned.
• Tasks include submission of event after-action reports, patronage data collection and entering program data.
• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
• Assists with recruitment, training and scheduling of Community Recreation staff.
• Actively supports the command statement on adherence to EEO principles and policies.
• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
• Performs entertainment and promotion scheduling.
• Assists in updating of electronic and multi-media support tools, as needed.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Promotes use of recreational E-reading resources available through online MWR Library Program resources.
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
• Performs community outreach to assist in the development of contacts.
• Assists in the creation of professional proposals, execution of agreements and follow-up.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements.
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
• Provides support for Community Recreation event set up and break down.
• Performs other duties as assigned as they pertain to the duties of this position.

Education

** Applicants can qualify based on education OR experience OR a combination of both.

If qualifying based on education, applicants must submit transcripts showing degree awards and course work.** 6 months or more of general experience AND 6 months or more of specialized experience OR Successful completion of 2 years of study that included at least 12 semester hours in courses related to recreation (e.g., basic psychology, group dynamics, physical education, arts and crafts, etc.).

OR An equivalent combination of education and/or experience as described above.

Must have or be able to obtain and maintain the following certification within 90 days of hire: Cardiopulmonary Resuscitation First Aid Certification

How you will be evaluated

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.

Do not overstate or understate your level of experience and capability.

If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents may or may not be required.
• Required documents will show a red asterisk during documentation upload.
• Resume: limited to two pages, must use Time New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - *** Include name and contact information for at least three (3) professional references in your resume Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certification, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluations.
• APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.
• Preferences are advantages in the candidate selection process.
• Individuals can claim the following preferences: 1.
• Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
• To claim this preference, you MUST: -Submit a copy of your BBA Separation Notification indicating eligibility for RPL.
• Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty.
• The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above.
• MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
• To claim this preference, you MUST: -Submit sponsor's PCS orders to installation you are applying for; AND -If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
• Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified.
• Preference applicable for positions open to external candidates.
• To claim Veteran's preference, you MUST: -Submit a copy of your DD-214 (member 4 copy); AND -Submit completed SF15 from the Veterans Administration (VA); AND -Submit any other supporting documentation (disability, official statements, proof of service, etc) To claim Gold Star Veteran's preference, you MUST: -Submit completed SF-15 from the Veterans Administration (VA); AND -Submit a legible copy of DD-1300; AND -Submit any other supporting documentation (official statements, document of service, court decree, etc). ***Qualifying applicants with preferences are considered in the order listed above.
• Then all other qualifying applicants are considered.

Benefits

Although this position offer does not include benefits to flex employees, there are numerous perks to being a flex employee. Below are just a few of those perks you will be able to benefit from: Flexible Schedule - You are scheduled based on mission needs and your availability.

Employee Assistance Program (EAP) - A FREE program provided by CNIC that is accessible to all employees, members of your family, whether in your household or not, offering 24/7/365 access to specialized private support.

Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants Pools, Base libraries and more! Discounted Tickets and Travel options and outdoor recreation rentals! Shopping privileges at the Navy Exchange!

Access to professional development resources! If you are scheduled and work on average 30 hours/week, you will be eligible for medical benefits.

What to expect next

All applicants will be notified regarding their status by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that communication is performed via email if you do not read your email, provide an inaccurate email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).

Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII.

An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450.

Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer.

Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities.

Applicants with disabilities who believe they may require reasonable accommodations should email their request to *** to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace.

The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.