Program Analyst

About the role

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Office of Visitor and Guest Services, National Museum of African American History and Culture (NMAAHC), under Secretary for Museums and Culture, Smithsonian Institution (SI).

What you will do

• This position serves as a Program Analyst and is responsible for analyzing Office of Visitor and Guest Services (OVGSs) programs and operations, developing recommendations for improvement, and supporting the planning, implementation, and evaluation for visitor service programs and initiatives.
• Typical duties include: Reviewing and analyzing OVGS programs, operational practices, procedures, workflows, and service delivery methods to identify opportunities to improve effectiveness, efficiency, consistency, and the visitor experience.
• Assessing OVGS training and operational readiness needs and developing, reviewing, coordinating, and continuously improving training materials, standard operating procedures, onboarding resources, refresher training, and other operational guidance.
• Developing, implementing, and maintaining systems and tools for organizing, documenting, analyzing, and communicating OVGS program and operational information, including procedures, schedules, briefing materials, reports, and other resources.
• Evaluating the effectiveness of these tools and recommending improvements.
• Coordinating assigned OVGS projects and initiatives from planning through implementation, including establishing milestones, coordinating with internal and external stakeholders, tracking progress, analyzing implementation challenges, recommending corrective actions, and reporting results.
• Researching emerging practices, technologies, and approaches within visitor services and related fields and evaluating opportunities for application within OVGS.

Requirements

• Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date.
• See the 'Required Documents' section for additional information.
• For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.

Education

This position has no basic education requirement.

How you will be evaluated

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria: Ability to review and analyze program data to improve effectiveness, efficiency, and consistency, and the visitor experience.

Ability to assess training and operational readiness needs and develop, review, coordinate, and improve training materials. Skills in developing, implementing, and maintaining systems and tools for organizing, documenting, analyzing, and communicating programs and operational information. Ability to coordinate projects and initiatives from planning through implementation.

Skills in researching emerging practices, technologies, and approaches. Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency.

If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

You may preview questions for this vacancy.

Documents you must provide

• Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder.
• Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), and hours worked per week, for each employment period.
• It is your responsibility to ensure all information is submitted.
• Failure to include this information may result in disqualification for the position.
• For assistance with creating a resume, please click USAJOBS Help Center - How do I write a resume for a federal job?
• Current and former employees MUST submit a copy of their Standard Form (SF)-50, “Notice of Personnel Action,” that indicates proof of status and time-in-grade eligibility.
• SI Trust employees are ineligible for Merit Promotion consideration unless you submit a Standard Form (SF) - 50, "Notice of Personnel Action", that indicates proof you previously held a 'status' position and proof of time-in-grade.
• The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24).
• Please provide a SF-50 that shows the length of time you have been in your current/highest grade level.
• Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions.
• NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own.
• You may need to provide more than one SF-50.
• Failure to provide the appropriate SF-50(s) may prevent you from receiving consideration for this position.
• Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify.
• If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.

Benefits

The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options. Please see Benefits at *** for a complete description.

Flexible Spending Accounts - *** Health Insurance - *** Leave - *** Life Insurance - *** Long Term Care Insurance - *** Retirement Program - ***

What to expect next

At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.

The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process.

You may also check your application status by logging into *** and selecting the tab "My USAJOBS;" e-mailing ***; or by contacting the Office of Human Resources Representative listed. Additional Information: Tips on applying for Smithsonian jobs are available at *** The Smithsonian does not pay relocation expenses.

The Smithsonian Institution is an equal opportunity employer. Additional information can be found on our website at (***).

Additional information

This position is included in the bargaining unit. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability.

If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI).

By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 50 applications are received; whichever occurs first.

If the announcement closes on the date that 50 applications are received, all applications submitted by 11:59 pm that day will be given consideration, including those in excess of 50. We encourage applicants to apply as soon as possible to ensure their applications are submitted before the announcement closes.

We will not consider applications which are late due to the announcement closing once the above number of applicants is reached.