Program Analyst

About the role

The Executive Office of the Under Secretary for Economic Affairs (E/EX) is seeking to recruit a series of Program Analyst positions to support the Administrative Services, Human Resources, Digital Operations & Innovations, and Planning & Resources teams.

These positions are critical in supporting executive leadership, maintaining continuity of operations across core functions, and providing effective administrative and operational support to client offices throughout the E Family.

What you will do

• If eligible, applicants will be referred to fill vacancies across multiple functional areas based on organizational needs and candidate qualifications.
• Artificial Intelligence/Automation: Provides technical support on SharePoint Online, Microsoft 365, and the Department's emerging AI platforms.
• This position serves as a change agent for digital transformation, partnering with teams across the organization to rethink workflows, modernize business processes, and champion the adoption of new technologies.
• Human Resources: Assists in maintaining systems that streamline HR processes, document Standard Operating Procedures to ensure consistency and continuity, and manage special programs from planning through execution.
• Serves as a point of contact for HR-related communications to bureaus and offices.
• This is a strong opportunity for a detail-oriented professional who enjoys building structure, improving processes, and keeping cross-functional stakeholders informed and aligned.
• Contracting Officer Representative: Supports high-impact contracting activities across the E Family bureaus.
• Develops Statements of Work and performance criteria, partnering with Global Acquisitions (GA) and E Family offices to identify acquisition needs, monitor contractor performance, resolve contract issues and provide guidance.
• This is a wonderful opportunity for a professional with working knowledge of acquisition policies and enjoys assisting with multi-year service contracts.
• Travel Specialist: Provides support in managing a high-volume travel program, providing expertise in federal travel regulations, travel systems, financial oversight, and program administration.
• This position plays a key role in ensuring efficient, compliant, and effective travel operations while collaborating on financial oversight, budget planning, and travel systems administration.
• At the GS-07 level, the incumbent performs essentially the same duties as outlined above; however, the scope and complexity of assignments are of less responsibility and independence and receives closer supervision than at the GS-09 level.

Education

See the qualifications section of this vacancy announcement for education requirements. Superior Academic Achievement (S.A.A.) is based on (1) class standing, (2) grade-point average, or (3) honor society membership.

You must possess a bachelor's degree from an accredited college or university AND meet one of the following provisions of the superior academic achievement: A grade-point average of "B" (3.0 or higher on a 4.0 scale) for all completed undergraduate courses or those completed in the last two years of undergraduate study.

A grade-point average of "B+" (3.5 or higher on a 4.0 scale) for all courses in your major field of study, or those courses in your major completed in the last two years of your undergraduate study. Rank in the upper one-third of your class in the college, university, or major subdivision.

Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9.

NOTE: If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an honor society.

Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying.

For a list of accredited organizations recognized as specializing in interpretation of foreign education credentials, visit: ***

How you will be evaluated

The evaluation process consists of the ApplyGov Competency Based Assessments for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of applicants found to be among the top qualified candidates based on assessment scores.

Resumes longer than two pages will be deemed ineligible and will not be considered further.

You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management.

Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe.

Your score from the external assessment (i.e., Non-supervisory) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration.

Your qualifications will be evaluated on the following competencies: Knowledge of program/project management techniques. Ability to perform management and program analyses. Skill in conducting research using a variety of sources.

Ability to review, analyze, index and retrieve information. Ability to establish and maintain effective working relationships. In describing your experience, please be clear and specific.

We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. You may preview questions for this vacancy.

Documents you must provide

• All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
• Resume limited to two pages showing relevant work/volunteer experience, education and training.
• Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered.
• Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
• Resumes longer than two pages will be deemed ineligible and will not be considered further.
• Transcripts, if applicable and you are qualifying based on education.
• See the Qualification and Education sections of this announcement for more information.
• If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
• Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority.
• The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency.
• Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s).
• Award SF-50s often do not show the required information.
• Performance appraisal, strongly encouraged for current eligible DOS employees.
• Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager's consideration.
• If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).
• Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application.
• To receive a promotion, the employee's most recent performance rating must be “fully successful” or an equivalent level or higher.
• Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request.
• Servicing HR Offices may be contacted to verify performance ratings.
• Non-competitive hiring authority eligibility documentation, if applicable.
• If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g., FS tenured employees, USUN reinstatement eligibles), you must submit proof of non-competitive eligibility with your application.
• For information related to Schedule A hiring authority for individuals with disabilities visit OPM's hiring information site.
• CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, certification of expected separation, etc.).
• In addition submit a copy of your current (or last) performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you (e.g., resume, transcripts, SF-50, etc.).

What to expect next

After all application packages are received, we will review applications and evaluate applicants' qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration.

Your application status will be updated up to four times during the following hiring phases: After applications are received. After applications are assessed to determine qualifications. After candidates are referred to the hiring manager.

After a selection is made. For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.

Additional information

To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the “Request a Reasonable Accommodation” button within the Assessment Application. For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at ***.

OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests: RA requests cover additional time on timed sections only. Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider.

The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review.

Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters.

Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision.

Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process. Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery.

Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If a different type of RA is needed, please contact OAA directly at ***. If eligible, situational telework agreements may be permitted with supervisory approval.

Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.

Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information.

You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration.

To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.