Program Analyst

About the role

This position is located in the Human Capital, Correspondence and Taskings branch. The incumbent serves as a Program Analyst responsible for managing the Human Capital correspondence process, coordinating office and agency-wide data calls, and tracking action items across multiple functional areas to ensure strategic and operational directives are executed on time.

What you will do

• This Program Analyst position is located under Mission Support in the Human Capital Office, Transportation Security Administration, Department of Homeland Security (DHS).
• Duties include but are not limited to: Analyzes systems, processes and procedures for assigned program area(s).
• Guidelines and standard operating procedures (SOPs) exist and can be directly applied to the program operations; judgment is used to select which guideline(s) is most appropriate, and when minor deviations may be considered.
• Situations for which guidelines are not in place or are not applicable are referred to the supervisor for assistance.
• Applies fundamental methods, principles and practices of qualitative and quantitative analytical and evaluative methods and techniques to identify issues that impact effectiveness and efficiency of program operations.
• The supervisor provides instruction on assignments including scope, priorities and deadlines; additional direction is given for unusual or unique situations.
• Work is carried out independently within parameters established by the supervisor, and in compliance with standard TSA operational procedures and practices.
• The supervisor reviews completed work for accuracy and conformance to procedures.
• Compiles, tracks, and analyzes moderately complicated statistical and narrative data from a variety of sources to develop multiple regular and recurring reports.
• Interprets policy guidance and assists managers and employees in understanding how guidance should be applied to programs and operations.
• Serves as a technical specialist and conducts outreach and liaison activities with stakeholders for assigned program(s).
• Please note: The major duties described above reflect the full performance level of this position.
• Typically, the lower pay band (G band) performs the same duties but will receive more guidance and training, and the project or work assignments may be less complex.

Requirements

• You must possess U.S. Citizenship or be a U.S. National.
• You must have reached the minimum age (18) at the time of application.
• You must complete a favorable Background Investigation (BI).
• Selective Service registration is required.
• If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.
• Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.
• Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.
• These authorities are subject to change.

Education

For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses from an accredited college or university, which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume.

The information must be provided with the application by the closing date of the announcement. If selected, the applicant must supply a transcript or certification of degree.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

You may preview the questions for this vacancy here: ***

Documents you must provide

• The following documents are required and must be provided with your application.
• Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration.
• Documentation is needed to verify the eligibilities you are claiming.
• NOTE: Your resume must clearly demonstrate how you meet this requirement; otherwise, you will be deemed ineligible.
• Additionally, copying and pasting information from the announcement into your resume will not adequately convey your qualifications.
• Resume Requirements: All applicants are required to submit a resume.
• Limit your resume to no more than two pages.
• The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Narrative description of duties with start and end dates (including month and year) for work experience.
• Number of hours worked in a position (i.e., full-time or part-time).
• If part-time, (i.e., less than 40 hours per week) state the total number of hours worked per week.
• If you are a current Federal employee or previous Federal employee, provide your performance level for federal civilian positions (i.e., band or grade).
• If your resume does not contain this information, your application will be marked as insufficient, and you will not receive consideration for this position.
• Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged.
• Note: Do NOT include photographs (or links to social media such as LinkedIn), inappropriate content, nor personal information such as age, gender, religion, social security number, etc. on your resume.
• In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on being a current eligible TSA employee (which includes permanent employees and 5 year temporary employees), or education or a combination of education and experience: TSA Current Employees- Strongly encouraged to submit the most recent non-Award SF-50, at the time of application, to support eligibility for Status consideration.
• TSA employees who do not submit the SF-50 with the application must document their current TSA position in their resume and may be required to provide the SF-50 document during the selection process.
• TSA employees may obtain a copy of their most recent non-Award SF-50 at ***
• TSA Displaced Employees- If you indicate eligibility for this priority consideration and exemption from Area of Consideration restrictions, you must submit a copy of the official notification that supports this eligibility at the time of application.
• Education Required Documents - If you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application.
• If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
• Detail Documentation: Eligible applicants who wish to qualify for this position based upon experience obtained while serving on a detail with TSA must submit signed copies of the corresponding TSA form 1160, Terms And Conditions For Temporary Internal Assignment -Detail, or an SF-52, Request for Personnel Action, as supporting documentation along with their application otherwise the experience cannot be credited.
• If you do not submit required documentation described in this job opportunity announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.

Benefits

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; situational telework may be permitted in accordance with departmental policy telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours).

TSA will not make a monetary payment for any leave forfeited under these circumstances.

What to expect next

If needed, applicants may request a religious accommodation as part of the hiring process from the designated contact noted in the vacancy announcement (for contact information please see 'Agency Contact Information' listed within the 'How to Apply' section of this job announcement) To verify the status of your application, log into your USAJOBS account (***), all of your applications will appear on the Welcome screen.

The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ***

Additional information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies.

The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies.

Information from OPM on this or other Interchange Agreements is available at: *** To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306 Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence. More than one position may be filled from this announcement.

If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (***)