Process Analyst

About the role

As a Process Analyst, you will serve as an IT technical advisor to identify the opportunity for - and design - new or improved business processes.

Location of position: Washington, DC, Raleigh, NC, Fort Worth, TX, Kansas City, MO, Lakewood, CO, Tacoma, WA, Atlanta, GA, New York, NY, Boston, MA, San Francisco, CA, Philadelphia, PA, or Chicago, IL We are currently filling one vacancy, but additional vacancies may be filled as needed.

What you will do

• Conduct technical analyses of IT-related operational processes and existing workflows to identify inefficiencies, bottlenecks, compliance gaps, and inconsistencies.
• Performs needs analyses to define opportunities for optimization of process accuracy, accountability, and alignment with business requirements and fiscal policies.
• Analyze procurement and asset management processes such as acquisition, inventory management, logistics, and disposal to enhance operational efficiency, reduce costs, ensure proper accountability, and comply with federal asset management guidelines.
• Document processes using flowcharts, narratives, datasets, and other appropriate tools.
• Prepare clear, concise reports and presentations on analysis findings and provide recommendations for project improvements using qualitative and/or quantitative data.
• Define metrics to monitor and evaluate service success throughout process implementation and determine the size, skills, and roles necessary for a project team to deliver a product.
• Ensure processes are compliant with requirements such as federal acquisition regulations, financial reporting standards, and contract regulations.
• Provide technical advice, leadership, and direction on process analysis, system analysis, customer experience, and design-related issues, and determines work objectives to set priorities; anticipates potential threats and opportunities.
• Provides guidance in how to use research findings to influence project, product, platform, or service development.

Requirements

• The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
• Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee.
• We will use the Department of Homeland Security's e-Verify system for this.
• Any discrepancies must be resolved as a condition of continued employment.

How you will be evaluated

A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

Knowledge of performing process analysis, business analysis, operations management, or a similar role within a highly regulated environment. Ability to analyze complex data, identify root causes of problems, and develop practical, data-driven solutions.

Ability to conduct business process reengineering, feasibility studies, and trade-off analyses, and preparing business cases for the application of IT solutions. Skill in technical writing to formulate presentations of findings, briefings, project papers, status reports, and correspondence to foster understanding and acceptance of findings and recommendations.

Knowledge of project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments.

Knowledge of advanced IT principles, concepts, methods, standards, and practices sufficient to provide expert and authoritative technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. Demonstration of these KSAs must be supported by your application.

Applicants should also make note of each KSA, as you will be asked to address them later in the application process. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration. You may preview questions for this vacancy.

Documents you must provide

• ALL required documents must be submitted before the closing date.
• Review the following list to determine what you need to submit.
• Resume: Must not exceed two pages.
• Refer to the Qualifications section for resume requirements.
• Federal employee (includes current GSA employees): You must submit a legible copy of your most recent SF-50, Notification of Personnel Action, AND a SF-50 reflecting the highest grade held if different from your recent SF-50.
• The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1".
• Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2".
• Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable.
• The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency.
• Promotion Consideration: If your most recent SF-50 became effective within the past year, it may not demonstrate that you meet the one-year time-in-grade requirement.
• In that case, submit additional SF-50(s) (such as promotion, within-grade increase, grade/range increase, or an SF-50 with an effective date more than one year old) that clearly document you meet the time-in-grade requirement.
• Reinstatement Eligible: Submit your separation SF-50 If you are claiming veterans preference: (a) DD-214 that shows your type of discharge, character of service and the dates of your active duty service.
• (b) If you are claiming 10-point preference or derived preference (spouse, widow/widower, or parent of a deceased or disabled veteran), you must submit documentation that establishes your entitlement in addition to the DD-214: VA disability rating letter or other official documentation (refer to SF-15 for complete list).
• SF-15, Application for 10-Point Veteran Preference Note: If sufficient documentation is provided to establish 10-point preference, preference may be granted based on the supporting documentation even if the SF-15 is not submitted.
• If selected, a completed SF-15 will be required prior to appointment.
• IF YOU ARE: Active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
• Former Peace Corp or VISTA volunteer: Submit your Description of Service.
• Current or former Land Management Agency Employee - Submit a and b: (a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
• (b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
• ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
• Current or former political appointee: Submit your SF-50.
• Applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority.
• See USAJOBS for more information.
• If you have a disability: Submit proof of eligibility.
• For information on eligibility and required documentation, refer to USAJOBS page for more information.

Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development

What to expect next

After the closing date/deadline: ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.

SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard. Thank you for your interest in working for the U.S General Services Administration!

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility.

On a case-by-case basis, the following incentives may be approved: Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.