Management and Program Analyst

About the role

This position is located within the Aviation Safety, Flight Standards Service, Foundational Business, Mission Services Division, Local Services Branch (AFB-150). The position reports to the AFB-150 Branch manager.

What you will do

• Performs multiple, varying, and complex administrative assignments under the minimal direction of a manager.
• Applies experience and comprehensive knowledge of internal policy, administrative programs, services, and FAA's policies and objectives to identify, define, and organize resources for the program(s) supported.
• Assignments require working and collaborating across LOBs, functional and/or organization lines.
• Provides analytical support to leadership and applies experience and comprehensive analysis of current SOPs and guidance for the administrative processes and workflow for the Flight Standards Service.
• Manages content oversight of the Flight Standards Administrative Manual (FSAM), which includes program management and oversight and internal and external data validation and information gathering, to ensure accurate information is provided and available on an ongoing, uninterrupted basis.
• Coordinates and responds to changes, including policy and process updates, this also requires constant solicitation of new information to ensure the content is maintained in real-time, and provided to stakeholders in a meaningful way.
• Resolves issues and problems related to conflicting and outdated guidance and/or policy and recommends solutions to complex problems related to providing service level policy and guidance.
• Acts as liaison between policy offices and the Service, ensuring source guidance is procured, interpreted and maintained when coordinating complex assignments such as updating the FSAM and when providing guidance to managerial stakeholders and their representatives.
• Research policies, processes, regulations, related to the administrative guidance prescribed in the FSAM and ensures submitted content is qualified, validated and appropriately curated into the FSAM.
• Leads standardizing of processes across the Service, providing advice, solutions, and best practices.
• Supports stakeholders with tasks related to compliance, generating program documents, and monitoring progress status.
• Composes, prepares, proofreads, and/or edits a wide variety of paperwork including that of a confidential, complex, and/or technical nature.
• Collects and compiles statistical data and develops reports for management.
• Independently plans time and makes optimal use of resources to complete activities within established schedules.
• Utilizes complex databases to solicit necessary information for analysis.
• Assignments regularly require interpretations of internal and external policies and extrapolations from precedents.
• Resolves most problems and work issues without the assistance of a manager, project/program manager.
• Develops and recommends approaches to address current and anticipated problems and issues.
• Works with management and/or more experienced professionals to solve problems.
• Work is reviewed rarely, typically through status reports and at project completion, to ensure policy compliance and alignment with the requirements of projects and/or other work activities.
• Work activities typically impact directly on the objectives or one or more organizational units, major subdivisions, and/or LOB/SOs, and often affect internal and external customers.
• Other assignments include, but are not limited to, providing assistance and support to develop procedures for establishing, operating, and assessing the effectiveness of administrative and/or operational procedures and control systems, as well as collecting, extracting, compiling, and recording data/information, conducting research, identifying problems, and supporting day-to-day operations.
• Conducts research and analysis to ensure compliance with policies.
• Identifies complex problems and recommends improvements to systems and processes.
• Performs other duties as assigned.

Requirements

• We are not accepting applications from noncitizens.

Education

Education may not be substituted for experience.

How you will be evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Documents you must provide

• Most recent Notification of Personnel Action (SF-50) is required.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system ***

What to expect next

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request.

Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Additional information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. *** As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all internal/external announcements.

Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include work history that describes how you meet the answer you chose for each KSA.

Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate. Your answers may be adjusted by a Human Resource Specialist, as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement.

Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or priority grouping and referred to the selecting official for consideration.

Current FAA employee: You MUST submit a copy of your most recent (non-award) SF-50, Notification of Personnel Action, or equivalent document that verifies tenure (block 24, code 1 or 2).

Failure to provide the required documentation by the closing date of this announcement will result in non-consideration for this position.

Interview: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA