Management and Program Analyst (Technical Support Management Specialist)

About the role

Serves as a Management and Program Analyst (Technical Support Management Specialist) at Indianapolis Center (TCID1-ZID). Administrative support employee that is capable of supporting any and all technical programs, (i.e. training, quality control, planning and requirements, and airspace and procedures), projects, policies and procedures associated with air traffic.

What you will do

• The incumbent will perform multiple and varying assignments under limited direction from a manager, providing support and assistance to other managers, specialists, and other personnel in connection to the program they are assigned to.
• The employee demonstrates independence in planning time and using assigned resources to accomplish tasks or small projects to include assembly.
• Applies experience and advanced knowledge to review and analyze acquisition packages and types of requests for proposals, bids, or quotations, checking documents for errors and ensuring that standard or special provisions are current and in accordance with applicable regulations and policies.
• Provides a wide range of analytical duties in the conduct of projects and studies of substantive functions to improve the overall work operations.
• Plans, schedules, conducts analysis, studies, and surveys, which are directed to improve quality.
• Analyze program areas to discern trends in program delivery such as effectiveness of incorporating various applications into audit and compliance processes, analysis of consolidated report data to measure effectiveness in meeting baselines, or the degree to which program plans and achievements support strategic initiatives.
• Develops documentation, reports and briefings to include analysis of findings.
• Analyzes and evaluates work processes and procedures and provides recommendations to systems and processes to improve effectiveness and efficiency.
• He/she uses quantitative and qualitative analyses to evaluate program metrics.
• Maintains automated systems to record, reconcile, validate and track data; identify discrepancies and perform various analytical studies.
• Utilizes automated tools and other systems to create graphics and charts for inclusion in presentations to senior officials.
• Participates as an active team member in planning, monitoring, and conducting special projects, studies, and initiatives.
• Analyzes problems, identifies significant factors, gathers and interprets pertinent data, and apply established rules and procedures in order to recommend effective solutions.
• This work directly impacts the safety of air traffic operations and the NAS.
• Applies established policies/procedures for most assignments, which allow considerable discretion to select the appropriate approach or recommend solution.
• Work is reviewed periodically, at major milestones and at completion, for policy compliance, and alignment with the requirements of projects and/or other work activities.

Requirements

• We are not accepting applications from noncitizens.

Education

Not Applicable

How you will be evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Documents you must provide

• In addition to the online resume, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• Note that your most recent SF-50 may not contain Blocks 15, 17, 18, 19, 22, and 24.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system ***

What to expect next

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request.

Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Additional information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. *** Interviews: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed.

Incomplete Applications: Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. Security Requirements: Non-Sensitive Low Risk (1): This position requires completion and favorable adjudication prior to appointment unless a waiver is obtained.

Subject to a 5-year period reinvestigation. Reorganization: Position will be realigned based on approved reorganization. Links to Important Information: Locality Pay, COLA