IT Specialist (PLCYPLN)

About the role

As an IT Specialist (Policy & Planning) at DMDC, you will lead enterprise infrastructure using ITIL and ITSM (ServiceNow) to resolve challenges, optimize services, and develop SLAs. Lead cross-functional teams, leverage analytics for improvement, and shape IT policies.

You will advise senior leadership, manage strategic projects (agile/traditional), and architect IT solutions directly impacting Department of War (DoW) missions.

What you will do

• Resolves the complete range of problems within the scope of the IT infrastructure support and refers problems requiring highly specialized expertise to the appropriate IT specialty office.
• Also conducts trends analyses to identify areas where additional training and assistance is needed and initiating appropriate action, such as defining new training requirements.
• Consults with experts in other specialty areas to develop integrated action plans, issues technical bulletins via the intranet to inform customers of problems and to instruct them intaking necessary actions and develops and updates customer support policies and procedures to ensure appropriate responses to future incidents of a similar nature.
• Reviews technical and design specifications; recommends changes as needed, to address customer support requirements; develops specifications for user instruction manuals based on customer's needs; and defines procedures for providing post-implementation support.
• Plans, implements, and manages problem management systems designed to effectively recognize, report, track, and resolve problems and evaluate the feasibility of adapting new methods to enhance customer satisfaction.
• Represents the infrastructure support branch and the IT Operations Division in planning for the installation and implementation of new systems, e.g., to upgrade to a new operating system and lead efforts to define post-implementation support requirements.
• Develops service level agreements (SLAs) that define requirements and expectations for the delivery of infrastructure support services and develops and implements performance criteria to ensure that requirements are achieved.
• Prepares and presents briefings to senior agency management on complex/ controversial IT problems and issues.
• Evaluates and makes recommendations concerning overall plans and proposals for complex agency IT projects impacting the accomplishment of DOD strategic directives, including new interpretations and recommendations for additional policies and interpretive guidance.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

How you will be evaluated

We will review your resume and supporting documents, to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant work experiences as it relates to fundamental competencies, identified below, required for this position.

Traditional rating and ranking of applications does not apply to this vacancy. Your application (resume and supporting documentation) will be evaluated to determine if you meet the minimum qualifications required as listed on the announcement under qualification requirements.

Veterans Preference: If you are entitled to veterans preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency.

For information on entitlement see *** Appointment of Military Spouses (5 CFR 315.612) (NonComp Mil Sp): To receive this preference, you must choose to apply using the " Appointment of Military Spouses (5 CFR 315.612) (NonComp Mil Sp)" eligibility.

If you are claiming Military Spouse eligibility and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager. Information and required documentation for claiming Military Spouse eligibility may be found at the General Applicant Information and Definitions link below.

Documents you must provide

• The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.).
• Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• The following documents are REQUIRED 1.
• Your resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages.
• If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
• The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position.
• Must include the work schedule, hours worked per week, dates of employment, and duties performed.
• If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible.
• The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages.
• We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX).
• We do not accept PDF portfolio files.
• Page margins should be 0.5 inches, and font styles must be legible.
• Consider using 14-point size font for titles and 10-point for the main text.
• We recommend using a font like Lato, if available.
• Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
• Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job?
• The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

What to expect next

A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.

REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.

This announcement may be used to fill additional vacancies.

Additional information

This is an open continuous announcement to fill current and future vacancies. RE-EMPLOYED ANNUITANT: This position DOES NOT meet criteria for re-employed annuitant.

The DoD criteria for hiring Re-employed Annuitants can be found at: *** All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.

Males born after 12-31-59 must be registered or exempt from Selective Service (see Who Needs to Register | Selective Service System : Selective Service System (sss.gov))