Supervisory Airway Transportation Systems Specialist (SSC Manager)

About the role

Serves as a front line Supervisory Airway Transportation Systems Specialist (SATSS), for a System Support Center (SSC). Serves as the System Support Center (SSC) manager.

What you will do

• Directs the work of subordinate employees for at least one organizational unit/project/program within a major subdivision.
• May be responsible for supervising employees in more than one SSC/duty location.
• Duties typically include planning/communicating the organization's vision and objectives, setting priorities, assigning tasks and responsibilities, monitoring and evaluating performance, coaching and developing employee capabilities, approving leave, and taking, recommending, or approving corrective/disciplinary action as appropriate.
• Exercises authority for supervisory responsibilities over staff, including staff scheduling and approval of leave.
• Assures equity of performance standards and rating techniques developed for subordinates.
• In addition to evaluating work performance, justifies recommendations for awards/bonuses for positions in the unit for higher-level approval.
• Performs critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements.
• Identifies developmental training needs of employees and self and requests for and/or arranges needed developmental and operational training.
• Communicates unconventional training requests with higher level management to determine accessibility, available funding and best use of resources.
• Gives advice, counsel or instruction to employees on technical, operational, and/or administrative matters.
• Hears and resolves complaints from employees at the informal stage, referring group grievances and more serious, unresolved complaints to the higher level manager.
• Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases.
• Fosters a fair and equitable work environment.
• Applies advanced knowledge of the technical aspects of the work directed, and advanced knowledge of budget, human resources, and other administrative policies and procedures, and an advanced understanding of the objectives of the organization.
• Responsible for applying program resources to meet defined requirements.
• Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future.
• May have frequent contact with customers, other government entities, and other external parties to interpret policies/procedures or for other project/program purposes.
• Has authority to make commitments for subordinate organizational units, within guidelines.
• Defines, acquires, and allocates budget, staff and other resources necessary to accomplish the goals and/or objectives of the SSC.
• Participates in planning and executing organizational goals utilizing strategic planning and sound management principles in order to accomplish mission objectives.
• Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion.
• Resolves all but unique problems without the intervention of higher-level management.
• Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.
• Individual and organizational performance is typically reviewed periodically by higher-level management, usually through status reports and organizational performance measures.
• Consults with higher level management to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision.

Requirements

• We are not accepting applications from noncitizens.

Education

Education may not be substituted for experience.

How you will be evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Documents you must provide

• Applicants must apply on-line to receive consideration for this vacancy announcement.
• Faxed, mailed or e-mailed applications cannot be accepted.
• If you need to submit additional documents to supplement your on-line application, e.g., SF-50 or Supervisory Endorsement, you may upload these documents with your application in USAJOBS.
• Supplemental documentation can also be faxed to *** on or before the closing date of this announcement.
• Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Information (PII), such as social security number and date of birth.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system ***

What to expect next

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request.

Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Additional information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. *** This position is covered by the Department of Transportation's Drug and Alcohol Testing Program.

Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the application in the hiring process for all announcements.

Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA or Leadership and Management Dimension.

In lieu of providing a KSA narrative response in the text box listed below each Technical Requirement or Leadership and Management Dimension in your work history, please include information that provides specific examples of how you meet the response level or answer you chose. Your work history examples should be specific and clearly reflect the highest level of ability.

Your answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

All applicants are encouraged to provide NARRATIVES for each "Managerial Selection Factors" and addressed with description and/or level/percentage of experience. Please include specific examples and details which illustrate your knowledge, skills, and abilities. Please include applicable date ranges.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions listed in the announcement.

Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or priority grouping and referred to the selecting official for consideration. Some, all or none of the applicants may be interviewed. "Position will be realigned based on approved reorganization".

This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA