IT SPECIALIST (CUSTSPT)

About the role

THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION WITH NO MILITARY REQUIREMENT.

This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number PDT5906P01 and is part of the Mississippi National Guard.

What you will do

• As a IT SPECIALIST (CUSTSPT), GS-2210-11, you will work in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations.
• The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.
• Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
• Plans, coordinates, installs, and continuously analyzes system design, hardware and software.
• Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
• Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
• Performs system audits to assess security parameters and performance of IA controls within the network environment Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
• Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.
• Provides customer technical assistance and support for all users.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Works with customers to ensure efficient operations which support each units' requirements.
• Assists in solving problems associated with delivery of hardware and software orders.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions.
• Reviews purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure.
• Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system.
• Works with the CFP and customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.
• Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
• Identifies and documents system requirements for specific needs of customers.
• Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.
• Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability.
• Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
• As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs.
• Uses benchmarks, performance measurement, and evaluation data in conjunction with modeling and simulation techniques in planning for increased capacity and to support additional workloads.
• Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations.
• Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations.
• Performs other duties as assigned.

Requirements

• Must obtain and maintain a minimum of SECRET clearance.
• However, TOP SECRET (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI) may be required based on the highest classification level utilized in the state.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968.
• An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• THIS POSITION CONDUCTS INFORMATION ASSURANCE FUNCTIONS.
• THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION.
• CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION 8570.01-M.
• May be required to travel by car, in military and/or commercial aircraft, and by other means of transportation as appropriate to perform temporary duty assignments.
• The employee may be required to travel in military and/or commercial vehicles to perform temporary duty assignments.
• Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
• Participation in direct deposit is mandatory.
• This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration.
• This designation will not exceed 14 calendar days per year unless otherwise approved in advance by the TAG.

Education

At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Documents you must provide

• To apply for this position, you must submit a complete Application Package which includes: 1.
• RESUME Your resume MUST BE IN PDF document format.
• The resume maybe submitted in any writing format but must support the specialized experience described in this announcement.
• To avoid plagiarism, DO NOT copy and paste the positions description or qualifications from this announcement into your resume.
• 1If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• For qualifications determinations your resume must contain HOURS WORKED PER WEEK, AND THE DATES OF EMPLOYMENT FOR EACH JOB.
• Example: $55,000 per year; 40 hours per week, January 2001-July 2009 or January 2001-present.
• If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.
• D214 If you have recently retired from military service in the last 180 days, you must upload your retirement DD 214 with your application.
• Block 24 must show character of service.
• Veterans' Preference (if applicable): When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your MEMBER COPY 4 DD214(s) which shows dates and character of service (honorable, general, etc.).
• Documentation is required to award preference.
• An SF-50 is not sufficient to adjudicate preference.
• ONLY MEMBER 4 COPY OF DD 214'S WILL BE ACCEPTED.
• Disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" AND required proof as stated on the form.
• SF-50 If you are a CURRENT OR FORMER Federal employee, a copy of your most recent SF-50 is required.
• The SF-50 must indicate proof of status (for example, whether you were a career or career-conditional Employee); proof of duty station location, and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
• If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of current status.
• If you are a prior Federal employee, you are responsible for enclosing a copy of at least 2 SF-50's to determine Time-in-Grade.
• For example, a WGI/WGI SF-50 showing that you went from a step 1 to a step 2 would prove that you held the grade for at least 52 weeks.
• Do NOT submit an award SF 50, Tenure Change, or a General Adjustment SF-50 for proof of Time in Grade.
• Award/General ADJ SF-50's do not show a step change and do not prove you held the job for more than 52 weeks.
• Current MSNG applicants can verify your eligibility, by retrieving a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) from MyBiz, *** OR eOPF, ***
• Applicants claiming Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible must submit the following documentation: Military Reserve and National Guard Technician PPP Self Certification Checklist (DD 3145-3) Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility Notice of Separation confirming of eligibility.
• Applicants claiming Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement must submit the following documentation: Military Reserve and Technician Disability PPP Self Certification Checklist (DD 3145-2) Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility Notice of Separation confirming of eligibility.
• Applicants claiming DOD Military Spouse preference must submit the following documentation: Marriage Certificate Spouses PCS Orders Military Spouse PPP Self Certification Checklist 10.
• Applicants claiming DoD Retained Grade preference must submit the following documentation: Retained Grade PPP Self Certification Checklist (DD3145-1) SF-50 effecting the placement in retained grade status, and A copy of the notification letter received (RIF or classification downgrade) If you are unable to provide the required documents, it is your responsibility to inform the hiring agency before the job closes.
• Incomplete applications will not be considered.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (***).