IT SPECIALIST (CUSTSPT)

About the role

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D2182P01 and is part of the NE 155 CF, National Guard.

What you will do

• As a IT SPECIALIST (CUSTSPT), GS-2210-7/9/11, duties include: 1.
• Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
• Plans, coordinates, installs, and continuously analyzes system design, hardware and software.
• Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
• Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
• Performs system audits to assess security parameters and performance of IA controls within the network environment.
• Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
• Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.
• Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.
• Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs, process or equipment which will resolve operational problems.
• Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service.
• Oversees and initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.
• Troubleshoots and diagnoses system failures to isolate source of problems.
• Performs testing, troubleshoots, corrects problems, and distributes workload relative to interface and interoperability of system components such as hardware, systems software, and applications programs.
• Provides proactive consultation and instruction with system users and technical specialists to ensure seamless implementation of changes.
• Assesses and mitigates security vulnerabilities of installed system hardware and software.
• Provides customer technical assistance and support for all users.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Works with customers to ensure efficient operations which support each units' requirements.
• Assists in solving problems associated with delivery of hardware and software orders.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions.
• Reviews purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure.
• Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system.
• Works with the CFP and customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.
• Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
• Identifies and documents system requirements for specific needs of customers.
• Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.
• Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment.
• Ensures upgrades to the base IT and communications infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds.
• Cooperates and works with unit personnel in planning and developing new or additional infrastructure/architecture capabilities.
• Identifies potential performance or capacity problems.
• Performs other duties as assigned.

Education

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. Your answers to the assessment questionnaire will be verified against information provided in your resume and other supporting documentation.

Be sure that your resume clearly supports your responses to all the questions addressing experience and education relevant to this position. In describing your experience, please be clear and specific, we will not make assumptions regarding your experience.

If, after reviewing your resume and supporting documentation, a determination is made that you have inflated your qualifications or experiences, your rating will be adjusted or you may be excluded from consideration for this position. Your qualifications will be evaluated against general and specialized experience under the "Qualifications" section.

Documents you must provide

• To apply for this position, you must submit a complete Application Package which includes: 1.
• Your resume showing: Contact Information-your name and the best way to contact you.
• Relevant work experience-include the employer's name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job.
• Federal jobs should include series and grade.
• Education, certifications or licensures.
• Other supporting documents (optional) Cover Letter DD-214 SF-50

What to expect next

Once your online application is submitted; you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Qualified candidates will be referred to the selecting official in the following order: 1. Fully qualified Area 1 applicants 2. Fully qualified Area 2 applicants 3.

Fully qualified Area 3 applicants The initial cut-off date for first consideration is 11:59 pm, CST, 11 JUN 2026; applications received by this date will have the first opportunity for review. Applications received after this date will be given consideration only if there is a need for further review.

If further reviews are required, they will occur weekly or until a certificate of eligibles is exhausted.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (***). Individuals with military incentive bonuses may be subject to recoupment.

As a condition of employment for accepting this position, you may be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.