Intake Coordinator

About the role

The position is located in the Court Services and Offender Supervision Agency (CSOSA) for the District of Columbia, Office of Behavioral Interventions (OBI), within the Intensive Cognitive Behavioral Intervention Unit (ICBIU).

The Agency works closely with the criminal justice system and community partners to provide comprehensive services that support the fair administration of justice, increase public safety, prevent crime, and reduce recidivism.

What you will do

• The Intake Coordinator supports the Intensive Cognitive Behavioral Intervention Unit (ICBIU) by conducting and coordinating intake activities for supervisees referred to or ordered into in-house cognitive-behavioral programming.
• The incumbent reviews supervision records, assessments, toxicology results, and court documentation to determine eligibility and appropriate intervention pathways.
• The person in this position conducts intake interviews, schedules required assessments and enrolls supervisees into the correct interventions based on criminogenic needs and Risk-Need-Responsivity (RNR) principles.
• The Intake Coordinator maintains timely and accurate case documentation in SMART, monitors participation and progress across interventions, and works closely with Community Supervision Officers and interdisciplinary team members to coordinate case movement, address barriers, and support discharge planning.
• The incumbent prepares routine reports, assists with program operations and quality assurance activities, and serves as a point of contact for internal and external stakeholders regarding referrals, eligibility, enrollment status, and program requirements.
• Intake Coordinator (DVIP) Brief Description of Duties: The Domestic Violence Intake Coordinator supports the Domestic Violence Intervention Program (DVIP) by conducting intake interviews, gathering required documentation, and assisting with eligibility determinations for supervisees referred to or court-ordered into domestic-violence programming.
• The incumbent updates and maintains case records in SMART, schedules intake appointments and group sessions, and communicates with Community Supervision Officers, court personnel, victim-service providers, and program staff to coordinate enrollment and monitor compliance.
• The position assists with tracking attendance, documenting case activity, reporting safety concerns, and supporting routine program operations to ensure accurate records and timely service delivery.

Education

ARE YOU USING YOUR EDUCATION TO QUALIFY?

You MUST provide transcripts or other documentation to support your educational claims.

Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis.

If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

For further information, visit: ***

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Documents you must provide

• -Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).
• To apply for this position, - Your 2 page resume showing work schedule, hours worked per week, dates of employment and duties performed. - Other supporting documents: - Cover Letter, optional - College transcript(s), if qualifying based on education - Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service) - DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities. *** - Noncompetitive appointment authority documentation, if applicable - Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) If you fail to provide these documents, you will be marked as having an incomplete application package and will not be considered any further.

What to expect next

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement.

You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended. Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

(***) If you are an eligible Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other applicants for this position.

Individuals who have special priority selection rights under the CTAP or ICTAP must be well qualified for the position. To be well qualified, applicants must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) of the rating criteria for all factors or the established cutoff score.

CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C.

8337(h) or 8456. Additional information about ICTAP and CTAP eligibility is at: *** This vacancy announcement may be used to fill future vacancies for identical positions within the next year.

Relocation expenses are not authorized. Only experience and education obtained by the closing date of this announcement will be considered.

You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.

CSOSA is an Equal Opportunity Employer. Position is Mission Essential and is not subject to administrative dismissal in emergencies based on inclement weather conditions, or other emergency situations, as appropriate.

A Mission Essential employee is required to report for, or remain at, work in emergency situations; dismissal or closure announcements do not apply to him/her unless his/her supervisor instructs otherwise.