Health Services Administrator (O-6 Billet) Supervisory

About the role

Supervisory Health Services Administrator oversees healthcare operations at a medium to large ICE facility, ensuring compliance with policies and accreditation standards. Manages staff, contracts, budgets, and facility programs. Requires a master's degree (preferred), leadership experience, and CPR/BLS.

Correctional health experience preferred. This position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

What you will do

• Serves as the Responsible Health Authority (RHA), overseeing the day-to-day operations of the healthcare services mission within the facility.
• Ensures the organization and delivery of health care in the facility maintains compliance with all applicable policies, accreditation standards, laws, and regulations.
• Collaborates with the Clinical Director and Nurse Manager, as a function of the Triad of leadership, to establish necessary processes and procedures ensuring provision of consistent high-quality standards of care are equally accessible by all detainees.
• Serves as the final approving authority for the facility schedule to support the mission.
• Maintains a collaborative working relationship with ICE-ERO, Custody, and outside agencies as applicable.
• Performs supervisory responsibilities to include, training and mentoring of the Assistant Health Services Administrator (AHSA) and Facility Healthcare Program Manager (FHPM).
• Provides administrative supervision to government employees within their rating chain and manages personnel issues, and potential resolutions when applicable.
• Addresses all other government personal issues through their respective supervisory chain of command.
• Maintains full responsibility for planning, directing, organizing, coordinating, and controlling overall administrative operations through supporting managers who possess technical expertise in their respective areas.
• Collaborates with the RHSA and Chief of Health Operations regarding complex personnel and operational issues, providing potential resolutions.
• Employs high level judgment, analysis and decision-making skills when delegating tasks and responsibilities to the multidisciplinary workforce.
• Provides program direction to supporting managers in various administrative areas for necessary mission accomplishment and accreditation standards.
• Serves as Government Technical Monitor for all contracted services at the facility, to include: personnel/staffing services, translation services, laboratory services, biological and hazardous waste disposal services, air management services, medical and dental equipment inspection and recalibration services, radiology services.
• Monitors on-site contracts to ensure services rendered are consistent with the contract.
• Reviews all invoices and vouchers for accuracy in a timely manner in accordance with the Prompt Payment Act.
• Identifies and addresses discrepancies prior to validation.
• Collaborates with the headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) policy for purchasing and procurement, and appropriate implementations of all contracts.
• Administers and monitors policies and procedures and identified objectives of all programs established by IHSC to include: staffing, training, records management, clinical services, nursing services, mental health services, pharmacy services, dental services, medical records, and administration; quality assurance programs, safety and security standards, public health, environmental control standards.
• Develop and implement policies and procedures at the local level that are coordinated with and supportive of clinical activities.
• Monitor compliance of all required elements within DHS/ICE/IHSC policies, regulations, and the rules of all associated accrediting bodies (ACA, NCCHC, PBNDS, FDS) by monitoring operations, performing internal assessments, and initiating changes where required.
• Monitors and directs all required programs, documentation, reports, and mission related data in accordance with established timelines, policy, and accreditation standards.
• Monitors incidents, sentinel events and potential litigation situations, providing documentation of corrective actions accordingly, to include developing, evaluating, and adjusting local operating processes and procedures.
• Ensures all required meetings are held and documented in compliance with established policies and accreditation standards.
• Ensures fiscal responsibility through appropriate management of the clinic budget.
• Ensures government furnished property and supplies which includes medical equipment and administrative supplies are properly accounted for and in good condition sufficient to meet mission requirements.
• Oversees the local government purchase program (P-Card) ensuring the proper level of medical equipment and supplies are available and accessible for full clinic operations.
• Effectively communicates resource and funding needs to the proper agency authorities with all required supporting documentation.
• Travel required up to 25% as directed by the Unit Chief of Health Operations.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Minimum of a master's degree in healthcare administration or related field of study preferred.

Must have three years leadership experience, two years management of programs and services experience, and one year management of personnel experience as a uniformed service officer.

If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain status. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.

Obtains level II Contracting Officer Representative (COR) Certification within 12 months of hire. Maintains clinical and administrative professional skills via continuing education opportunities and completion of competencies to aid in support of TDY as needed. Correctional Health experience preferred.

Knowledge of issues confronting the health care delivery system, including specific problems and concerns of special population groups. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. High degree of independence, initiative, and follow-through on a wide range of sensitive, complex, and program issues.

Proven ability to respond 24/7 to staff for consultation. Maintains basic readiness status. Maintains current CPR/BLS certification.

How you will be evaluated

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Documents you must provide

• To apply for this position, you must provide a complete Application Package.
• Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.
• A complete application includes: U.
• Public Health Service Officers Cover Letter/Letter of Interest.
• (Place under "Diploma/GED") Professional license.
• (If applicable) Additional professional certificates.
• (If applicable) Three professional references.
• (i.e., name, title and contact information) Official USPHS Promotion CV - e.g., relevant experience, education, training.
• (Place under "USPHS Promotion CV") You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
• A copy of your Certificate of Investigation (located in your eOPF). *Three most recent Commissioned Officer Effectiveness Reports (COER).
• (Place under "Performance Appraisal") For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
• If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

What to expect next

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process.

To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Additional information

This position is located within the Department of Homeland Security, Immigration and Customs Enforcement, Enforcement and Removal Operations, ICE Health Service Corps (IHSC), Office of Deputy Assistant Director of Health Systems Support (DAD-HSS), Health Operations Unit (HOU).

The Health Services Administrator (HSA) will report directly to the Regional Health Services Administrator (RHSA) with the Chief of Health Operations (CHO) as reviewing official. The Health Services Administrator, as the responsible health authority, serves as chair of the local leadership team (TRIAD) working in collaboration with the clinical director and nurse manager.

This is a supervisory position. Incumbent serves as the Health Services Administrator for one of the ICE Health Service Corps (IHSC) medium to large health care facilities or medium to large staging facilities located across the nation.

A medium to large facility and a medium to large staging facility are defined as greater than 400 beds, generally houses complex medical patients, and has medical housing unit (sub-acute inpatient) capacity.

Staffing is a complement of Public Health Services (PHS) Officers, federal General Schedule (GS) employees, and contractors totaling 41 or more for medium to large facility and 71 or more for medium to large staging facility. The HSA supervises the Assistant Health Services Administrator (AHSA) and the Facility Health Program Manager (FHPM).

The HSA serves as the Government Technical Monitor for all contract personnel and collaborates with the CD and NM in monitoring all federal staff. IHSC provides direct care daily to approximately 15,300 detainees. The health care provided includes medical, dental, and mental health care, and public health services.

IHSC provides medical case management and oversight for an additional 22,600 detainees housed at non-IHSC staffed detention facilities daily across the country. In addition, IHSC oversees the financial authorization and payment for off-site specialty and emergency care services for detainees in ICE custody.

The ICE detainee population is approximately 34,000 detainees daily, with an average length of stay of approximately 30 days, surpassing 400,000 detainees annually. IHSC provides medical support during ICE enforcement operations in the air, on the ground and at sea. SUPERVISORY CONTROLS: Incumbent reports to the Regional Health Services Administrator.

Assignments are usually of a long-term, recurring or broadly defined nature. Officer plans, and organizes own work, determines sequence of assignments, selects, and develops methods and seeks assistance from experts only rarely. Work is reviewed for attainment of objectives.

Guidelines may be applicable to some but not all parts of assignment and may contain some inconsistencies and be partially unconfirmed. Selection and adaptation from available possibilities involving a moderate amount of modification and innovation is required.

The officer uses judgment in interpreting and adapting guidelines such as policies, regulations, accreditation standards, precedents, and work direction for application to specific situations and work products. The officer analyzes requirements and recommends changes in guidelines and program policies.

Innovations and modifications to accepted procedures must be approved and clearly documented. The officer keeps the supervisor informed of the status on projects and consults with him/her on any significant problems encountered.