Supervisory Vocational Rehabilitation Counselor

About the role

The Supervisory Vocational Rehabilitation and Employment Officer (VREO) manages the Vocational Rehabilitation & Employment (VR&E) division and is responsible for providing administrative and technical direction and professional leadership to a professional and technical staff of Vocational Rehabilitation Counselors and clerical staff.

What you will do

• Directs the Vocational Rehabilitation and Employment (VRE)Program, which performs technical, administrative, and professional work.
• Serves as the Regional Office's professional and technical expert in conducting, administering, and advising in the areas of education, training, testing, evaluation, counseling, rehabilitation, psychology, job development, job placement, and entitlement.
• Provides administrative and technical direction and professional leadership to a professional and technical staff of Counseling Psychologists, Rehabilitation Counselors, Vocational Rehabilitation Specialists, Employment/Program Specialists, and support staff as well as providing oversight of contractors.
• Oversees a team of Vocational Rehabilitation Counselors (VRCs) and other staff in the Veterans Benefits Administration (VBA) Regional Office (RO), RO Out-based office locations, VetSuccess On Campus (VSOC) school sites, or Integrated Disability Evaluation System (IDES) locations on military installations.
• Develops short- and Long-term plans to assure work is accomplished in a timely manner, is of acceptable quality, and accomplishes the changing initiatives and emphasis established by VA Central Office managers, as well as local management policy changes and procedural modifications.
• Ensures that his/her staff provides expert and high-quality services to the Veterans with a service-connected disability such as vocational counseling and consultation; counseling interventions; and superb case management.
• Responsible for managing allocated budgetary resources and for authorizing and supervising the expenditure of funds such as staff travel, beneficiary travel, tools, supplies, equipment, revolving fund loans, tutoring or reader services, individual instructor fees, tuition, and subsistence allowances.
• Provides counseling, training, and employment services to all eligible beneficiaries within the State of Arkansas through two full-time offices.
• Activities and services provided by the VR&E Program directly .and significantly impact a wide range of agency activities.
• The VR&E Program deals with the direct payment of benefits to veterans and dependents as well as providing payment for educational programs which can typically cost many thousands of dollars.
• Meets with senior managers at the Regional Office, State or Labor representatives, focal VA Medical Centers, Outpatient Clinics, and other facilities.
• Incumbent must frequently contact high-ranking civilian managers, supervisors, and technical staff regarding contracting of services.
• Other professional contacts are with physicians, psychiatrists, clinical psychologists, social workers, program and administration officials with VA and other local, state, and federal agencies.
• Given the interrelated nature of the various contracted services, state and federal Vocational Rehabilitation programs, the level of these contacts has a decided impact on the successful performance of the work.
• Develops short- and Jong-term plans to assure work is accomplished in a timely manner, is of acceptable quality, and accomplishes the changing initiatives and emphasis established by VA Central Office managers, as well as local management policy changes and procedural modifications.
• Takes a variety of personnel-related actions such as hearing/resolving grievances or complaints, proposes disciplinary and adverse actions, evaluates performance of rehabilitation professionals; decides on nonroutine training needs, approves expenses relative to employee travel and overtime; recommends within-grade increases, awards, bonuses; and recommends changes in position classification.
• Work Schedule: Full time, Monday - Friday 8:00 am - 4:30 pm Telework: This position is eligible for situational (ad hoc) telework only.
• The selectee is required to report to the official duty station each scheduled workday.
• Telework may be approved only on a case-by-case basis with supervisory approval.
• Routine or recurring telework is not authorized for this position.
• Virtual: This is not a virtual position.
• Position Description/PD#: Supervisory Vocational Rehabilitation Counselor; PD38428A Relocation: Authorized.
• Relocation expenses and services (Permanent Change of Station - PCS) are authorized.
• PCS covers the relocation of a household for government convenience when transferring between duty stations.
• By accepting PCS, the selectee agrees to remain in Federal service for 12 months after the move.
• Failure to complete the service period may require repayment of PCS expenses.
• Click here for more information./ Financial Disclosure Report: Required.
• This position requires completion of a Confidential Financial Disclosure Report (OGE-450) under 5 C.F.R. § 2634.904(a).
• The selectee must submit the form before entering on duty and annually thereafter.

Requirements

• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Education

Transcripts is need only if you are using education to qualify. (Unofficial and/or Official) must also show that the degree has been awarded/conferred and the date awarded. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

You can verify your education here: *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: *** You may submit unofficial transcripts when applying.

However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

Analysis and Problem Solving - Applies the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action, and selection or recommendation of the preferred solution or course of action.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Management and Organizational Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.

Additional competencies to be assessed: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the application questionnaire, click the following link:*** The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Narrative responses are not required at this time.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully.

Errors or omissions may affect your rating or consideration for employment.

Documents you must provide

• To apply for this position, you must provide a complete application package to include the documents detailed below.
• Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible.
• It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
• We will not request additional documentation or accept late or missing documents after the announcement has closed.
• Resume, limited to 2-pages, detailing specialized experience and competencies as they relate to this position.
• For each position in your resume, you must specify the start and end dates (month/year) and a description of duties.
• If the position was Federal, you must also indicate the grade level.
• Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
• Transcript if you are using education to qualify.
• Your transcript must show coursework and the total number of credits earned to include graduation date and degree.
• A diploma is NOT sufficient to determine qualifications.
• A copy of your TWO most recent performance appraisals (FY2024 and FY2025- VA Form 0750) (annual rating of record *with a documented rating*) and associated performance standards.
• NOTE: Applicants unable to provide your most recent performance appraisal MUST provide a valid written explanation for its absence.
• Your most recent NON-AWARD SF-50.
• The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade (e.g., Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
• Current VBA Employees: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent appointment SF-50 and an SF-50 that reflects when you entered your highest grade and step as described above.
• Additional Documents accepted: Award SF-50s CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal.
• Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Referred applicants may be contacted at any time during the hiring process. Please check all forms of communication (including email, voicemail, and spam folders), based on the contact information provided with your application, regularly to ensure you don't miss any updates.

Failure to respond to communications may result in you being disqualified from consideration.

You will receive a final notification of results once a decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at *** Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.

The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO).

Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), *** Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments.

(***) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.