CUSTOMER SERVICE CLERK

About the role

About the position: This position is Non-appropriated Fund (NAF) and is located at the Vehicle Operations facility, Yokota AB, Japan. This is a Flexible position, 0-40 hours per week.

What you will do

• Greets patrons and routes incoming calls.
• Provides and response to general routine inquiries and information to the public in person, by telephone, or by electronic mail.
• Represents program to potential patrons, providing information about programs, events, services prices, and policies.
• Assists and provides customers with information such as handouts about the activity, with an emphasis on customer courtesy.
• Maintain and adequate supply of handouts.
• Verifies patrons' eligibility, sells shuttle tickets or issues courtesy tickets.
• Maintains ticket control number log.
• Accepts reservations for U-drive Rental vehicles.
• Assists patrons in completing any necessary forms and/or written contracts.
• Reviews documents and verifies accuracy of information contained within.
• Prepares applicable toll tickets, books, and keys for rental patrons prior to customer pickup.
• Issues and explains the governing rules, regulations, features, and policies of the U-drive Rental vehicles.
• Accepts returns of vehicles and performs preliminary inspection.
• May be required to carry emergency cell phone after duty hours for assisting U-drive customers.
• Assists patrons with chauffeured transportation reservations.
• Coordinates with Transportation Dispatch and administrative personnel to coordinate chauffeured transportation requests and changes.
• Performs cashier duties by receiving payments and completing related sales records.
• Maintains control log for customer receipts.
• Contacts vehicle maintenance personnel to coordinate vehicle inspections and basic maintenance on the U-drive fleet.
• Closes cash register and completes all applicable funds accountability controls requirements daily.
• Separates the deposit and beginning cash fund and secures in bank bags.
• Maintains any necessary suspense controls.
• Files documents in accordance with office file plan.
• May be required to open and/or close the facility using standard procedures.
• Performs other related duties as assigned.
• If interested in this position please preview the online application: ***

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Documents you must provide

• The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.).
• The below documents are required and must be submitted with your application: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office.
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

What to expect next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Additional information

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.

All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.

Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.

LQA is not authorized. Post Allowance is authorized for Regular Full Time employment category. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Please contact the servicing HR Office with any questions.