Branch Head, Merchandising NF5

About the role

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

What you will do

• Serves as the Branch Head/Program Manager oversees a complex, Marine Corps-wide merchandise operation, ensuring it aligns with policies, regulations, and operational goals.
• This role involves developing operational guidelines, implementing merchandising strategies, and driving customer-centric approaches to enhance loyalty and shopping experience.
• The Branch Head leads the development of program plans, integrates projects, and manages resources to meet Marine Corps Community Services (MCCS) objectives.
• The role requires negotiation, conflict resolution, and collaboration with internal and external stakeholders to ensure successful program execution.
• Responsible for implementing a comprehensive merchandise strategy, mitigating operational risks, maintaining quality assurance, and solving problems as they arise.
• The position also includes presenting expert briefings, conducting program reviews, and identifying documentation requirements.
• Drives customer-centric merchandising strategies to enhance loyalty and shopping experience.
• Stay updated on industry trends, ensuring the team adapts quickly to new market changes.
• Develops programs to meet customer demand and local needs.
• Build strategic alliances with retail partners, suppliers, and Military Resale organizations, while coaching the team to strengthen supplier relationships.
• Continuously evaluates program operations, monitoring progress toward goals and making adjustments for improvement.
• Identifies issues, assesses information accuracy, and uses sound judgment to recommend program enhancements.
• Stays current on process engineering methods, metrics, and tools, proposing new approaches based on expertise and evaluation of needs and trends.
• Organizes work, sets priorities, and determines resource needs, establishing both short- and long-term goals and strategies.
• Coordinates with other organizations to achieve objectives and evaluates outcomes.
• Develops minimum standards for program policies and procedures and ensuring compliance with statutory and regulatory requirements.
• The Branch Head also provides leadership in coordinating efforts across various teams and organizations.
• Reviews program changes to ensure compliance with statutory and regulatory requirements, identifying and recommending corrective actions for inconsistencies with federal law.
• Determine the need for coordination efforts, formulating strategies to achieve results through collaboration while managing conflicting objectives.
• Advises and counsels agency representatives, patrons, and federal or local officials.
• Negotiates with professional societies and organizations to resolve conflicts and disputes over guidelines and program operations.
• Supervision: Manages performance-level employees, including assigning tasks, providing feedback, and ensuring adherence to EEO principles and sexual harassment prevention.
• The role also involves overseeing Divisional Merchandise Managers to ensure product offerings align with the MCX brand and customer expectations.
• Ensure Divisional Merchandise Managers and buying teams align products with the MCX brand and customer expectations.
• Drives plans to meet financial goals and in-stock metrics.
• Develops pricing strategies based on cost, competition, and demand while ensuring profitability and value for MCX patrons.
• Oversees markdown and promotional strategies, aligning sales and promotional activities with corporate goals.
• This requires close collaboration with Visual Merchandising and Store Support teams to ensure effective execution at the command level.
• Analysis and Evaluation: Use analytical skills and management expertise to evaluate planning processes and recommend improvements.
• Responds to audit requests and briefs executive leadership on Marine Corps-wide programs.
• Demonstrates strong analytical and problem-solving skills with a data-driven approach.
• Recommend corrective actions and conduct follow-up inspections.
• Plans and analyze current and projected programs to achieve goals.
• Collects, verifies, and adjusts data, performing both manual and automated qualitative analysis.
• Evaluates results and consults with experts to identify key trends and produce meaningful data.
• Proficient in merchandising tools, systems, and analytics.
• Uses data to inform decisions on assortments, inventory, and pricing strategies.
• Reviews program changes for compliance with federal, state, and regulatory requirements.
• Strong communication and interpersonal skills for collaboration and influence at all organizational levels.
• Budgeting: Formulates and monitors the operating and capital budgets, establishing proactive controls and taking corrective action when variances occur.
• The role includes preparing financial reports, analyzing profit and loss statements, and forecasting budgets for short- and long-term planning.
• The Branch Head presents financial summaries to executive personnel to inform decision-making.

How you will be evaluated

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Documents you must provide

• Varies - Review "OTHER INFORMATION"

Benefits

The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

What to expect next

All applicants who submit an application via our Careers page at *** will be able to view their application status online.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: *** As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.

Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).

For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy *Resume that does not exceed 2 pages **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer.

Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.

Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.