Assistant Case Manager

About the role

This position is located in the Multi-Door Dispute Resolution Division of the Superior Court of the District of Columbia (Multi-Door).

Multi-Door is dedicated to serving the District of Columbia community by providing accessible and effective mediation and alternative dispute resolution services that educate the public, facilitate communication, and empower parties to develop self-determined solutions that result in lasting agreements and strengthened community relations.

What you will do

• Serves as a primary point of contact for mediation-related questions, provides effective customer service, and responds promptly and professionally to all inquiries from litigants, attorneys, court staff, judicial officers, and neutrals.
• Provides case-related information and procedural interpretation to judicial officers, law clerks, attorneys, and court staff, including case status updates, location of case documents, and more detailed explanations of Civil Branch, Family Branch, and court rules, including mediation intake, assignment, and scheduling procedures.
• Independently monitors and manages mediation program calendars, reviews scheduling changes, and adjusts case assignments based on mediator availability, program needs.
• Ensures continuity of service to avoid gaps or delays in mediation coverage.
• Receives, reviews, and validates mediation session documents ensuring all required signatures, case information, and mediation court dates are accurate and compliant.
• Independently enters, updates, and maintains mediation case information in the Court's case management system ensuring accuracy, consistency, and compliance with court procedures.
• Evaluates case information, confidential settlement statements, case types, complexity of issues, and mediator expertise to support appropriate assignment of cases to neutrals, exercising independent judgment within established guidelines to ensure effective case placement.
• Prepares, issues, and finalizes mediation-related case documents, including reminder letters, mediation notices, remote access instructions, and legal assistance information, ensuring compliance with Civil and Family Branch rules and court procedures.
• Maintains accurate and detailed case notes documenting all party interactions and case actions.
• Ensures availability during mediation sessions to respond to mediator inquiries regarding case scheduling, procedural questions, and operational issues, and provides real-time assistance with scheduling or technology-related issues as needed to support mediation proceedings.
• Maintains a high level of proficiency across all Division systems and applications.
• Generates statistical reports for mediator term reviews, updates mediator profiles in the Web Mediator Management System, and produces program data and vouchers in the Web Voucher System (WVS) to support operational reporting and compliance requirements.

Requirements

• A background and security investigation is required.
• A probationary period of one (1) year must be successfully completed.

Education

You must upload a copy of your college transcript or degree for consideration of substitution for years of experience.

The transcript must show the name of the college or university, your name, degree conferred date, a list of courses with credit hours, major(s), and grade-point average or class ranking.

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at the time of application to receive credit for that education. For further information, visit: ***

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above. Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the basic qualification requirements. Answers submitted in the questionnaire must be supported by your resume.

Your resume must reflect the relevant experience and demonstrate that you meet the minimum qualifications, or your application will not be considered. You may preview the assessment questionnaire by clicking here:***

Documents you must provide

• Resume Completed Vacancy Questionnaire Documentation /Proof of Education (e.g. copy of high school diploma, GED certificate, college transcript or degree) Three (3) professional references

Benefits

This is not a federal position. The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C.

Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.

Please click on the following for more information about these benefits: *** The DC Courts leave policy is as follows: Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly.

After three years of service this increases to six (6) hours biweekly, and at 15 years it increases to eight (8) hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.

Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four (4) hours of sick leave biweekly. This leave can be accrued without limit.

In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.

What to expect next

Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service. Please note there is a mandatory one-year probationary period for all new court employees. All required information must be received by the vacancy announcement closing date.