Work and Family Life Coordinator

About the role

This position is assigned to Commander Navy Installation Command (CNIC), Fleet and Family Readiness Department (N9), Family Readiness Division (N91), Work and Family Life Branch (N911). Incumbent serves as the Work and Family Life Coordinator.

The position also plans, manages, coordinates, implements, and evaluates training, education, and outreach for Work & Family Life (WFL) Programs for Joint Base Pearl Harbor-Hickam in Oahu, HI.

What you will do

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.
• Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
• Duties include but are not limited to: As a coordinator and facilitator of various military QOL programs and services, provide individual and group WFL education, training, information, and referrals to commands, military leadership, service members, military families, Ombudsmen, and Family Readiness Groups.
• Work independently or with other FFSC staff and stakeholders to provide services.
• Employ the no-wrong door approach to interview and assess the customer's needs and concerns, such as relocation, mobilization and deployment readiness, career and employment readiness financial readiness, personal and family life readiness, etc. Regularly review all new and existing WFL programs, in accordance with Region and CNIC policies, and recommend changes to supervisor.
• Conduct personal and family life readiness education and training to address the wide range of challenges identified in the community.
• Assist leaders at all levels with developing individualized training plans for specific commands/units based upon community needs assessments.
• Collaborate with Military Family Readiness Coordinating Committee stakeholders and FFSC colleagues, to include IPCs, DRCs, and command leadership, on training needs and to plan, schedule, and execute training/educational services to ensure the effective and efficient delivery of various educational programs and services to service members.
• Maximize various forms of service delivery, including virtual services via webinar, video, email, phone, R&R support to deployed service members; and group classes, one-on-one consultations, and I&R services in-person, via online webinar or video, telephone, and email to service members ashore and afloat.
• Collaborate with military and community based QOL strategic partners on executing multi-departmental installation QOL primary prevention events and activities.
• As a command representative, coordinate with various FFSC staff and leadership to have FFSC staff brief at scheduled workshops, programs, command briefs and GMTs presented at commands and at other locations, as needed.
• Plan, manage, and evaluate WFL programs in accordance with CNIC FFSP certification standards.
• Maintain, and timely and accurately update program and administrative reference materials, project files, policies, procedures, records, and written instructions from the supervisor utilizing the approved CNIC database repository and applicable databases.
• Advise and work closely with command leadership, installation stakeholders, and FFSC personnel to leverage resources and coordinate QOL programs and services that meet the needs of the community.
• Analyze new legislation to determine impact on program operations and management, making program adjustments and/or providing recommendations to the Director, as appropriate.
• Evaluate the impact of changes to laws, regulations, policies, standards, or procedures, such as costs or benefits to WFL programs, and adjust and/or provide recommendations to the Director, as appropriate.
• Comply with DOD, DON, Federal policies, CNIC and local directives.
• Compile and evaluate program data/information and develop comprehensive and thorough reports of findings on program effectiveness.
• Collect and consolidate data from diverse sources to write reports, to include correspondence, point papers, briefs, and other presentation mediums.
• Monitor various databases and take appropriate action to respond to reports regarding program planning and strategies.
• Develop and thoroughly review SOPs and service delivery processes to ensure adherence to laws, policies, certification standards, confidentiality standards, and quality assurance.
• Participate in strategic planning, plan for short- and long-term projects, and identify resources required to respond to DON and DOD trends.
• Utilize and conduct self-assessments and community assessments, using official Navy survey processes to identify trends, organizational needs and necessary program and process improvements to meet the needs of the Navy community.
• Use various measurement tools to identify trends, organizational needs, and Navy and unit demographic profiles, and consult with and brief leadership on trends and issues.
• Research, write articles, prepare, and deliver briefings on programs and services.
• Establish, maintain, and update resource and promotional materials.
• Develop local information and referral resource guides and maintain up-to-date listings on available services and providers.
• Perform other duties as assigned.

Education

This position does not have a positive education requirement.

How you will be evaluated

Resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents are required at the time of application: Resume: limited to two pages, must use Times New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirements Proof of education: official transcripts only if qualifying all or in-part based on education; diplomas and degree audits are not acceptable.
• Failure to provide official transcripts will result in an ineligibility rating.
• Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable) If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 Note: Failure to provide the required documents may impact eligibility, qualifications determination.
• All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major).
• Your degree must be from an accredited college recognized by the U.S. Department of Education.
• If qualifying all or in-part based on education, official college transcripts must be submitted at time of application in order to be considered.
• Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered.
• Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization.
• Credential evaluations are not free and applicants are responsible for the cost of the selected service.

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

This position is located at Joint Base Pearl Harbor-Hickam in Oahu, Hawaii. If selected, relocation to the local commuting area (50 miles) is required. Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs.

According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.