VCS - Program Support Assistant - EPD

About the role

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic Program Support Assistant for our St. Louis, MO VA Medical Center Canteen.

Join our fast-paced environment if you have a passion for our Veterans and their families!

What you will do

• Act as the main point of contact for collecting delinquent debts, including those in the Treasury Offset Program (TOP) and referred to the Debt Management Center.
• Customer Support for Electronic Payroll Deduction (EPD): Provide primary customer service and technical support for the Electronic Payroll Deduction (EPD) program.
• Transaction Research and Adjustment: Research transactions in variance databases and make necessary account adjustments to correct system errors Data Privacy and Professional Conduct: Maintain a high level of professionalism and ensure compliance with policies regarding Personally Identifiable Information (PII) and sensitive data.
• EPD System Monitoring and Issue Escalation: Monitor EPD system operations, verify payments each pay period, identify misuse (e.g., shoplifting), and ensure system interfaces function properly and escalate issues as needed.
• Additional Duties: Perform other related duties as assigned.

Requirements

• As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: - Your performance and conduct - The needs and interests of the agency - Whether your continued employment would advance organizational goals of the agency or the Government - Whether your continued employment would advance the efficiency of the Federal service Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Additional Conditions of Employment include: -Selective Service Registration is required for males born after 12/31/1959. -Subject to background/security investigation.

Education

High School Diploma or GED required. Associate Degree preferred, but not required, in Business, Hospitality, or Management.

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Documents you must provide

• Resume The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal Employees), etc. Most recent SF-50 Performance Appraisal Separation Notice (RIF) Veterans' Preference: Since the Veterans Canteen Service falls under 38 U.S.C.
• 7802, traditional Veterans' Preference rules do not apply.
• Qualified Veterans will, however, be given full consideration for this position.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.

Information regarding your application status can be found in the USAJobs Help Center.