VCS NFS FSW - Concierge - Danville

About the role

Join us in making a difference for our nation's Veterans and their caregivers. The Veterans Canteen Service (VCS) is currently conducting a recruitment search for the position of Food Service Worker - Concierge in Danville, IL.

Responsibilities of this position include customer service, dietary software management, quality assurance, inventory control, and supporting daily food service operations while maintaining compliance with prescribed diets and established standards.

What you will do

• Serve as primary contact for patients, guests, and staff.
• Answer inquiries, assist with menu selections, resolve meal-related concerns, and escalate issues as needed.
• Patient Dietary Education & Meal Management: Provide basic guidance on modified diets and ensure meal selections comply with prescribed diet orders and established policies.
• Refer complex dietary questions to appropriate clinical staff.
• Dietary Software & Patient Information Management: Use COMPUTRITION, VISTA, and other systems to enter, update, and verify patient meal orders, dietary information, and tray tickets.
• Maintain accuracy during system outages.
• Patient Meal Preparation & Quality Assurance: Assemble and inspect patient trays for accuracy, temperature, completeness, and presentation.
• Maintain sanitation standards and assist with meal delivery and cart retrieval.
• Inventory, Records & Quality Improvement: Maintain inventory, menu, and quality records; monitor supplies; report service concerns; and participate in satisfaction surveys and quality improvement activities.
• Food Service Operations & Staff Training: Assist with food preparation, dishwashing, cleaning, and equipment operation.
• Maintain organized work areas, train new associates, and perform assigned kitchen, VCS/NFS, and concierge duties.
• Additional Responsibilities & Flexibility: Perform and adapt to additional responsibilities as needed.

Requirements

• As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: - Your performance and conduct - The needs and interests of the agency - Whether your continued employment would advance organizational goals of the agency or the Government - Whether your continued employment would advance the efficiency of the Federal service Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Additional Conditions of Employment include: -Selective Service Registration is required for males born after 12/31/1959. -Subject to background/security investigation.

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Documents you must provide

• Resume The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal Employees), etc. Most recent SF-50 Performance Appraisal Separation Notice (RIF) Veterans' Preference: Since the Veterans Canteen Service falls under 38 U.S.C.
• 7802, traditional Veterans' Preference rules do not apply.
• Qualified Veterans will, however, be given full consideration for this position.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.

Information regarding your application status can be found in the USAJobs Help Center.