Travel Management Specialist

About the role

The Division of Administration (DA or Division) directs the innovative internal management of the Commodity Futures Trading Commission's (CFTC or Commission) business, human resources, financial, technological, security, and strategic operational resources.

What you will do

• The incumbent of this position serves as Travel Management Specialist and is primarily responsible for the day-to-day operations of the CFTC Travel Office that includes assisting travelers and the agency's travel team lead within the CONUS and between the United States and foreign countries.
• The services are provided to all CFTC employees' agency wide.
• The incumbent exercises good communication and customer service principles within a fast-paced and complex environment.
• As a Travel Management Specialist, the major duties may be: Provides travel services by assisting travelers in the handling of their travel requests in accordance with prevailing per diem and travel allowances as specified by the Federal Travel Regulation (FTR) and related entitlements as prescribed by law.
• Responds to both verbal and written complaints; researches and analyzes nature of complaints for adherence to established policy and determines whether existing policies should be revised.
• Recommends improvements and/or enhancements to current travel initiatives based on analyses of current program objectives.
• Performs the cost comparisons, carrier selections, quality control and claims activities associated with government-wide travel programs.
• Coordinates on a continuing basis with agency legal, finance, procurement, and operations program elements and with travel regulatory bodies in conducting analysis of the travel program.

Requirements

• Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Written and Oral Communication - Writes in a clear, concise, organized, and convincing manner for the intended audience and expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial).

Education

There is no Education Requirements for this position.

How you will be evaluated

This recruitment will utilize the following assessment tool: SME Evaluative Review When the application process is complete, we will review your resume and other supporting documentation, to ensure you meet the hiring eligibility and qualification requirements listed in this announcement.

To qualify for this position, your resume must demonstrate sufficient knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. For the first level of review, your resume is the key evaluate your skills, knowledge, and abilities as they relate to this position.

Therefore, we encourage you to be clear and specific when describing your experience. Your resume cannot exceed more than 2 pages. SME Evaluative Review: Subject Matter Expert(s) (SMEs) will review your resume to determine your technical qualifications for this position based on the required competencies listed in the "Qualifications" Section of this announcement.

SMEs will review ONLY your two (2) page resume. SMEs will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume). If you are found qualified, you may be referred to the selecting official.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may preview questions for this vacancy.

Documents you must provide

• Resume showing all relevant and related experience (two pages max).
• If selected, your resume will be used to determine your initial pay setting decision; Cover letter (optional); Most recent performance appraisal (optional); SF-50 showing you meet time in grade requirements, if applicable; Transcripts (unofficial final copy with date degree was awarded; unofficial copy is accepted for application package, but an official copy is required prior to firm offer letter being extended; Schedule A, Persons with Disabilities: Schedule A letter from a physician, local, state or federal rehabilitation office citing eligibility under 5 CFR 213.3102 (u).
• If you want consideration under a Veteran's hiring authority (VEOA, 30%+ disabled, etc.), submit your supporting documents: DD‐214 (Member 4 preferred or any copy showing dates and character of service), VA letter, SF‐15, and any other required proof.
• Active-duty members must provide an official statement of service from their command.
• Other Special Hiring Authorities: If you are claiming eligibility under a Special Hiring Authority, you must submit supporting documents to receive consideration.
• Interagency Career Transition Assistance Program (ICTAP): The ICTAP provides eligible displaced federal competitive service employees with selection priority over other candidates for competitive service vacancies.
• If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.
• To be well qualified, you must score 85 or better on established ranking criteria.
• You must provide proof of eligibility with your application to receive selection priority.
• Additional information about ICTAP eligibility is at: *** Career Transition Assistance Program (CTAP).
• Provides eligible surplus and displaced competitive service employees in the CFTC with selection priority over other candidates for competitive service vacancies.
• If CFTC has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.
• To be well qualified, you must rate equivalent to the Well Qualified or better category using established rating criteria.
• You must provide a copy of your written notification of CTAP eligibility with your application.
• Additional information about CTAP eligibility is at: ***
• ICTAP/CTAP Candidates MUST submit: 1.
• A copy of their agency reduction-in-force notice; 2.
• A copy of your most recent Performance Rating; 3.
• A copy of your most recent SF-50 noting current or last position held, the grade level, and the duty location; and 4.
• A copy of your notice of proposed removal for declining a directed reassignment or transfer of function outside the local commuting area or documentation showing you were separated as a result of RIF or declining a directed reassignment or transfer of function outside the local commuting area.
• These links provide information on eligibilities for various hiring authorities: 1.
• 30% or more disabled veteran 3.
• Individuals with disabilities 4.
• Peace Corps & AmeriCorps VISTA 9.

What to expect next

For information on what each Application Status means, visit: *** Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Additional information

This position is not in the Bargaining Unit. Relocation: Relocation expenses will not be paid. Probationary/Trial Period: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary or a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary/trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Time-in-Grade: You must meet time-in-grade requirements within 30 days of the closing date of this announcement, if applicable.

More than the number of positions listed may be filled through this vacancy announcement. The overall salary range is provided for informational purposes as it represents the full range that is applicable to current employees in this occupation/grade.

A new hire's direct and overall experience are critical factors in determining a salary offer, therefore, it is important that your resume fully reflects all of your work experience.

Note that the upper end of each range is typically applicable only to candidates with significant years of work experience and qualifications Please review the CFTC Compensation Program website for additional information. The law prohibits public officials from appointing, promoting, or recommending their relatives.

The law prohibits requesting, making, transmitting, accepting, or considering political recommendations for employment or other personnel actions for non-political positions. This includes recommendations from Members of Congress, Congressional employees, elected state or local officials, and political party officials and any recommendation based on party affiliation.