Temporary Information Technology Technician II 1 Year Term

About the role

This one-year temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office.

The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs.

What you will do

• Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level; Utilize and maintain service desk management application; Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs; Manage and maintain printers, scanners, and other peripherals including firmware and driver updates; Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary; Set up, configure, install, and document hardware and software; Provide support for mobile computing devices and remote access; Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians; Receive and maintain inventory of IT related assets according to internal control policies; Assist with creating and closing user accounts; Provide backup assistance to the Courtroom Technology Administrator and other IT staff; Participate in local or national conferences and similar gatherings to continue professional development; and Perform other related duties, as assigned.

Requirements

• Employees must be United States citizens or eligible to work in the United States.
• Employees will be hired provisionally pending the results of a background investigation.
• Employees are required to adhere to the Code of Conduct for Judicial Employees.
• Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.
• Positions with the United States District Court Clerk's Office are Excepted Service appointments.
• Excepted service appointments are at will and can be terminated with or without cause by the Court.

Education

High school graduation or equivalent required. College degree preferred.

How you will be evaluated

We will review your resume and support documentation to ensure you meet the basic qualification requirements. If your complete application meets the basic qualifications, it will be forwarded to the hiring official for further consideration and scored on your level of experience and competencies needed to perform the duties of the position.

Documents you must provide

• A cover letter, detailed resume, an Application for Federal Judicial Branch Employment (located under Related links on the Employment page of our website at ***), and a list of professional references.

What to expect next

Applicants who receive the highest ratings will be contacted for an interview. Other applicants will not be contacted.

Additional information

To view the full job announcement please visit our website at *** The United States District Court is an Equal Opportunity Employer.