Telecommunications Specialist

About the role

"The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard America's people, property, and institutions." We are a unique inter-agency organization preparing the next generation of law enforcement officers to meet our Nation's most pressing security challenges." Click here to learn more.

What you will do

• Serving as a Telecommunications Specialist GS-0391-12 makes you a valuable member of the Federal Law Enforcement Training Centers (FLETC) team and mission.
• This position is located in the Directors Office (DO), Office of Public Affairs (DO/OPA), Media Support Branch (DO/OPA/MSB).
• The primary purpose of this position is to support the planning, acquisition, testing, integration, installation, utilization, and modification of telecommunications systems, facilities, services, and procedures.
• Typical duties include: Providing technical support for audiovisual, video teleconferencing, telecommunications, or multimedia systems used to support meetings, conferences, graduations, ceremonies, training events, or other large-scale events; Operating, troubleshooting, testing, maintaining, or configuring equipment such as projectors, monitors, audio systems, microphones, assisted listening systems, control panels, video teleconferencing equipment, presentation systems, or customized audiovisual systems; Coordinating event production requirements with customers, management officials, technical staff, vendors, contractors, facilities personnel, or other stakeholders to ensure events are properly scheduled, staffed, tested, and supported; Reviewing, preparing, or troubleshooting presentation files, audio/video materials, graphics, or other multimedia products to ensure accuracy, completeness, formatting, synchronization, and operational readiness; Supporting the planning, maintenance, upgrade, or integration of audiovisual, video teleconferencing, telecommunications, or network-connected systems; Developing or applying standard operating procedures, schedules, checklists, records, or technical documentation for the use, operation, maintenance, or security of telecommunications, audiovisual, or multimedia systems; Assisting with budget, procurement, warranty, maintenance contract, property accountability, or inventory activities related to telecommunications, audiovisual, information technology, or multimedia equipment; and Identifying technical issues, operational risks, resource needs, or system improvement opportunities and recommending solutions to management.
• View common definitions of terms found in this announcement: Common Definitions.

How you will be evaluated

A resume must be no more than two pages. If an applicant's resume exceeds two pages, the USAJOBS database will not allow the application to be submitted. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessment required for this position.

To be considered for this position, you must complete all required steps in the process, including the application and the USA Hire assessment. Online assessment: Applicants must complete the online USA Hire Competency Based Assessments measuring critical general competencies required to perform the job.

Examples used in the assessment may include general situations not directly related to customer experience. Applicants submitting complete application packages and completing the online assessment will move on to the next phase of the assessment process. If you are the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

To preview the application questionnaire, click: *** Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must be 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

(Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets.) Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

After FLETC completes its hiring, the resumes of the remaining candidates referred for selection consideration may be shared with other DHS Components. During the application process, you may choose to opt-in if you would like your name, application material, and assessment results to be shared.

There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.

Documents you must provide

• Your resume (click the link for information on what to include).
• If you are a current or former Federal employee, your resume must indicate the GS or pay band level for each position held.
• Limit your resume to no more than two pages.
• The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Your responses to the job questionnaire *** Are you current Department of Homeland Security (DHS) employee?
• Submit a copy of your most recent SF-50 showing your current grade and tenure; An SF-50 showing highest (permanent) grade ever held, if different from your current grade.
• Please note: Performance award, Details, and Realignments are not acceptable SF-50s.
• If you are applying for a higher grade, please provide an SF-50 or SF-50s which show the length of time in the current/highest grade (examples of appropriate SF50s include promotions, With-in Grade/Range Increases, and SF-50s dated one year apart within the same grade/job) to support meeting time-in-grade requirements.
• Are you claiming special priority selection rights under the DHS Career Transition Assistance Program (CTAP)?
• Submit the following: A copy of your agency notice, A copy of your most recent performance rating, and A copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
• You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.

What to expect next

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process.

We expect to make a job offer with 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration of Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Note: If you receive a final job offer to onboard, please complete the onboarding forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Any Offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Multiple selections may be made from this announcement. This announcement may be used to fill additional vacancies during the next 90 days. This could result in a few or many vacancies being filled from this announcement.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: *** The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707.

Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement.

Pursuant to Executive Order 12564 and FLETC policy, FLETC is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment.

Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at FLETC are subject to drug testing resulting in a negative test result. Background Investigation: To ensure the accomplishment of our mission, FLETC requires every employee to be reliable and trustworthy.

To meet those standards, all selected applicants must undergo and successfully pass a background investigation for suitability as a condition of placement in this position. This review may include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.