Telecommunications Manager

About the role

This position acts as manager of the communications center which is located in the San Francisco Field Office Dispatch Operations Center of the United States Park Police. The Dispatch Operations Center operates 24-hours a day/ 7 days a week and serves as a Public Safety Answering Point (PSAP) and 911 Emergency Call Center.

Incumbent is responsible for efficient management of the communications center. This announcement will have an applicant limit of 150 applicants.

What you will do

• Managing, coordinating, and administrating operations of a communications center Direct supervision of public safety dispatch supervisors and public safety dispatchers Preparing the annual division budget Establishing performance standards Reviewing work performed and taking necessary corrective actions.
• Participates in regional and national public safety communication organizations and initiatives Recruitment and hiring of subordinate positions (Dispatch Supervisor and Dispatcher)

Requirements

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check.
• To learn more, visit ***
• Must possess and maintain a valid driver's license throughout employment.
• Pre-employment and random drug testing is required.
• You will not be appointed to the position if a verified positive drug test is received.
• You must obtain a government charge card for travel purposes.
• You mayy be required to wear a uniform and comply with the United States Park Police uniform standards.
• A uniform will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• As a condition of employment for accepting this position, you may be required to serve a 1 year probation to evaluate your fitness and whether your continuation of employment advances the public interest.
• This probation period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.
• In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. *Additional Requirements located under qualifications*

Education

This position does not allow substituting education for experience.

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages.

Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Administration and Management Customer Service (Clerical/Technical) Planning and Evaluating Telecommunications To be considered for this position, you must complete all required steps in the process.

In addition to the application and application questionnaire, this position requires successful completion of additional assessment(s), including a structured resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job.

All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

DUE WEIGHT: Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official.

The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, you must submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration.

Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP).

To be considered under CTAP/ICTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

Documents you must provide

• Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time).
• Your resume must clearly show how long you have held each grade/rank.
• Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted.
• The minimum font size is 10-point for all body text.
• All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.
• Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed.
• Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements.
• Resume Builder: *** Complete All Required Assessments.
• Performance Appraisals and Awards: All applicants must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor.
• If the performance appraisal is not dated within the last 18 months OR no performance appraisal is available, you must submit a statement as to why it is not available (including if any prior performance appraisals/evaluations were at an acceptable level).
• Documentation that you met the basic requirements of the postion.
• All College Transcript(s), if qualifying based on education.
• Eligibility Documentation: Current and former Federal employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held.
• Time in grade will be determined by reviewing your resume and required SF-50s.
• If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year.
• Do not submit award SF-50s.
• Veterans Preference Documentation: Veterans eligible under VRA (GS-11 & below only), VEOA, 30% or more Disabled, or Disabled Veterans Enrolled in a VA Training Program must submit the most recent Documentation of Service and Separation under Honorable Conditions (e.g. DD-214) as listed on the SF15.
• If you are a Parent or Spouse of a Disabled or Deceased Veteran, you must submit all documentation as listed on the SF15.
• You may request a copy of the VA letter from ***
• If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active-duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
• Land Management Workforce Flexibility Act (LMWFA): If you are applying under LMWFA, you must submit ALL Appointment AND Termination SF-50s for EACH appointment verifying the Position Occupied code 1-Competitive Service (block 34); AND Documentation of satisfactory performance for each period of temporary employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period.
• Special Appointing Authorities: If you are applying under a special appointing authority (i.e. Schedule A, Peace Corps, Military Spouses, etc.), you must submit appropriate documentation to verify your eligibility.
• If you fail to submit proof, you will not receive consideration.
• If you're eligible for an authority not listed, you are responsible for submitting documentation that's appropriate for that specific authority.
• CTAP/ICTAP eligibles MUST submit proof of eligibility including a copy of the agency notice, most recent performance rating, and most recent SF-50 showing your position, grade level, and duty location.
• For more information visit: Career Transition Programs (CTAP, ICTAP, RPL).
• Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package.
• It is your responsibility to ensure all required documents have been submitted.
• Do not submit photographs with your application package.
• Do not upload Adobe portfolio documents.

What to expect next

Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.

After the evaluation is complete, you will receive another notification regarding the status of your application. You can find your path with the Department of Interior at *** Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration.

We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Additional information

Additional vacancies may be filled using this job announcement. If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed.

For information visit: Recruitment Incentive or Relocation Incentive. A continued service agreement may be required if it is determined you are eligible for a permanent change in duty station (PCS), recruitment, or relocation incentive.

All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior.

Physical Demands: The work requires long periods of sitting/standing in one position at a computer terminal, intense concentration, and working at top speed for several hours at a time. The incumbent may be under constant degrees of stress.

The work environment is intense, with multiple voice and data messages and alerts arriving at the same time and requiring immediate response and listening to voices of various levels of intensity talking. Therefore, the ability to hear and to communicate clearly, both orally and in writing, is paramount. There is some degree of light to moderate lifting required.

Shift work or non-standard tours of duty are involved and maybe required. The incumbent is an essential employee, therefore is required to come to work on time, regardless of weather conditions. Additionally, in exigent circumstances, the incumbent may be required to work past a normal end of shift in order to maintain the efficiency of the United States Park Police.

Working Conditions: The work area is adequately lighted, heated, and ventilated in a temperature-controlled room. The work area is in a large open space which also contains computer work stations, alarm equipment, and radio equipment.

The Incumbent may be required to be deployed to other locations and areas for special assignment which may include work outdoors or in other areas that are not climate controlled or adequately lighted.