Survey Clerk OA

About the role

This vacancy is for a Survey Clerk OA position at the Department of Commerce, U.S. Census Bureau, Field Division, Denver Regional Office located in Lakewood, Colorado.

What you will do

• Coordinate a variety of tasks required in the collection, control, field review and report statistical data obtained in a major survey or combination of surveys.
• Provide technical assistance to field staff by using automated tools including addresses and/or respondent search through the internet or other search applications including mapping software.
• Perform automated searches for case status, documentation for case outcomes, and following up with field staff on missing or inadequate case information.
• Establish working relationships with all levels of management external parties, and stakeholders.

How you will be evaluated

Category Rating Procedures: If you meet the minimum qualifications stated in the job opportunity announcement and scoring requirements for all applicable assessments, you will be placed in one of three pre-defined categories.

These categories are "gold," "silver," and "bronze." Your resume and/or optional cover letter must support your responses to the questionnaire, or your score may be lowered. Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.

How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).

For more information on category rating, please go to: OPM: Competitive Hiring - Category Rating Online Assessment: Applicants must complete the online USA Hire Competency Based Assessments measuring critical general competencies required to perform the job. Examples used in the assessment may include general situations not directly related to this position.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

CTAP and ICTAP candidates: CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100.

Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website, The Employee's Guide to Career Transition.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Do NOT include the following types of information in your application, if included on your resume you will not be considered for this position: Social Security Number (SSN) Date of Birth (DOB) Photos of yourself Personal information: such as age, gender, religious affiliation, etc. We recommend that you preview the online questions for this announcement before you start the application process.

To preview the application questionnaire, click the following link: ***

Documents you must provide

• Your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
• Your application package should include the following documents: Resume: Your resume must not exceed two (2) pages.
• If your resume exceeds the two-page limit, you will be deemed disqualified and removed from consideration.
• Your resume must include your educational and relevant work experience for the position for which you are applying to include the title and dates (mm/yy) of employment along with the number of hours worked per week.
• If your resume does not contain this information, your application may be marked as incomplete, and you will not receive consideration for this position.
• Veterans' Preference Documentation: Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim.
• For more information regarding eligibility requirements, please go to: Veteran's Resource Page.
• Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable: CTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice).
• A copy of your SF-50 "Notification of Personnel Action" noting current position, grade/band level, and duty location; A copy of your latest performance appraisal including your rating; and Any documentation from your bureau/operating unit that shows your current promotion potential.
• ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
• A copy of your SF-50 "Notification of Personnel Action", documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc.; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential.
• Education Documentation: If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned.
• This also applies to Census Bureau employees.
• Education completed in foreign colleges or universities may be used to meet the requirements.
• Please refer to OPM's Qualification Policy for more information.
• You are not required to submit official documents at this time; copies are sufficient.
• Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities.
• Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree.
• You must provide a copy of the letter containing the results of the equivalency evaluation with a course-by-course listing along with your application.
• Failure to provide such documentation when requested will result in lost consideration.
• For further information on the evaluation of foreign education, refer to the U.S. Department of Education's web site at Academic and Professional Mobility | International Affairs Office (ed.gov).
• NOTE: You will not be considered if you fail to provide all required documents.

What to expect next

You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at *** and clicking on "Applications." The status will be visible next to the corresponding positions.

The four points of notification are: Application Received or Application Incomplete; Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met; Referred or Not Referred; and Selected or Not Selected. By submitting your application, you are certifying the accuracy of the information contained in your application.

If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will be required to submit official documentation prior to appointment.

The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).

Additional information

Applicants who apply under this Job Opportunity Announcement may opt-in (at their request) to allow the sharing of their resume, and other associated documents with other Federal Agencies who have vacancies within the same occupational series, grade and pay band (or its equivalent), and full performance level in the same duty location or commuting area of the duty location listed on the Job Opportunity Announcement.

Individuals who have received a Voluntary Separation Incentive Payment, otherwise known as a buyout, must repay that incentive if they are reemployed by the Federal Government within five years of separation.

Additionally, the following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures or be eligible for a non-competitive appointment.

VRA (GS-11 or below) VEOA (permanent positions) 30% or more disabled veteran Military Spouse Persons with disabilities CTAP ICTAP Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. The Department of Commerce also provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office.

The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, ***.