SUPPORT SERVICES TECHNICIAN (OA)

About the role

You will serve as a SUPPORT SERVICES TECHNICIAN (OA) in the ADMINISTRATION (N1) DEPARTMENT of CNATRA. Salary Clarification: GS-06: $45,630 - $59,318 GS-07: $50,706 - $65,919

What you will do

• You will be the primary Command Pay and Personnel Administrator (CPPA) responsible to the command as the critical link between the individual Sailor, the command, and the supporting Transition Service Center (TSC) and Regional Support Center (RSC).
• You will maintain and organize electronic case files for current directives, forms, and reports, and manage database tracking of the current status, including currency and cancellation.
• You will provide computer software support, training, technical advice, and assistance to employees concerning directives, forms, and reports management.
• You will administer and manage travel arrangements using the Defense Travel System (DTS), including booking travel, preparing travel authorizations, and processing vouchers.
• You will track and reconcile travel-related expenses, ensuring all expenditures are within budget and properly documented.
• You will serve as a point of contact for travel-related inquiries, providing guidance and resolving issues for travelers.
• You will review and approve travel authorizations and amendments to ensure they comply with agency regulations.
• You will implement and improve office procedures and systems to enhance operational efficiency.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience: One full year of graduate level education that is directly related to the position being filled; OR A combination of experience and graduate education as described above that equates to one year of experience.

Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

How you will be evaluated

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position.

Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement.

You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Information Management Written Communication Oral Communication Clerical Support Functions Office Automation Travel Management This recruitment will utilize the following technical assessment tools: USA Hire & Structured Resume Review.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Please follow all instructions carefully.

Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.

Documents you must provide

• You are required to provide documentation that supports the eligibility and qualification claims made in your resume.
• You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package.
• Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager.
• Cover letter is optional.
• A complete resume is required.
• Resumes are restricted to no more than 2 pages.
• Illegible/unreadable resumes will not be considered.
• Your resume must show relevant experience, job title, duties and accomplishments.
• Your resume must show complete information for each job entry to support minimum qualifications.
• The following information should be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience.
• TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.
• Are you applying for a promotion?
• For GS positions, to be considered for promotion, you must provide SF-50(s) that shows you held the next lower GS grade for at least one year.
• SF-50s that have an effective date within the past year (e.g., General Adjustment SF-50 from this year or Within Rate/Grade Increases (WRI/WGI) SF-50 within a year) do not clearly show you meet the one-year time-in-grade requirement.
• That means if you submit an SF-50 dated within the last year, you must submit another SF-50 that is dated more than one year ago to clearly demonstrate you meet the time-in-grade requirements.
• If you are a DoD employee, you can obtain a copy of your SF- 50(s) from MyBiz.
• Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials?
• Check the Conditions of Employment section above to see if any are required.
• If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.
• Are you using education as a substitute for some or all of the experience requirement?
• Is there a basic education requirement for this position?
• Check the Education section above to see what is allowed and what is required.
• Any claims you make in your resume regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school.
• While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position.
• You may submit a copy your degree(s) if specific coursework does not have to be verified.
• Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference?
• You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service.
• If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service.
• If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too.
• If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor Are you a disabled veteran or claiming 10-point veterans' preference?
• If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.
• You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). ***
• Are you an active duty service member?
• Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command.
• The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
• Application documents, including supplemental ones, may be shared outside the Human Resources Office.
• Supplemental documents may contain your SSN, DOB, or personal information of others (e.g., on military orders, marriage certificates).
• You may redact this information before submitting; however, if selected, you must provide unredacted originals.

What to expect next

When the application process is complete, your complete application will be reviewed to determine if you meet the hiring eligibility and qualification requirements for which you requested consideration.

You will be rated based on the information provided in your resume and responses to the questionnaire and USA Hire Assessment, along with your supporting documentation to determine your level of knowledge, skill, and ability related to the job requirements.

If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire Competency Based Assessments.

Generally, only best qualified candidates will be referred to the hiring manager. Sometimes well qualified and minimally qualified candidates are referred. Occasionally, candidates eligible for priority consideration are referred, and no other candidates are referred.

The hiring manager may choose to conduct interviews. You will be notified of our rating and referral decision. If you are referred, you will be notified when a hiring decision is made.

NOTE: If you have any questions or need assistance, please email the DON Employment Information Center at ***

Additional information

This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area.

Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary.

Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes.

Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.

Policy information may be found at: *** PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher.

ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate.

For more information about ICTAP eligibility please review the following link: *** Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ).

A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Vacancies filled from this announcement may be filled at any grade level listed. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.