SUPPORT SERVICES SPECIALIST (T5)

About the role

THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.

This National Guard position is for a SUPPORT SERVICES SPECIALIST (T5), PD# T5901600 and is part of the RI 282nd Combat Communications Squadron. The primary purpose of the position is to provide Information Management (IM) support to the Group.

What you will do

• Serves as the Group Orderly Room Manager, functioning as senior advisor to the Director of Readiness and Support for all orderly room and information management unit support functions.
• Initiates workday reports and manages orders publications procedures.
• This includes preparing, tracking, publishing, and distributing civilian and military travel orders, annual training orders, special training orders, and other orders to include special authorizations.
• Directs and provides administrative training in Air National Guard automated order systems for all Unit Orders Clerks.
• Reconciles orders publication with the workday accounting program.
• Maintains orders files for all unit personnel.
• Advises the Unit Resource Advisor on the status of workday account balances.
• Provides technical guidance to all personnel on matters pertaining to the various administrative requirements associated with orders production.
• Incumbent ensures that unit-wide disposition of records (including such records as state and federal activation, travel, promotion, awards and decorations, and Military Personnel Authorization [MPA] orders) is in accordance with USAF and ANG regulations.
• Manages transmission of record groups to staging facilities and ultimately to permanent storage facilities at the National Personnel Records Center.
• Establishes overall orders publication procedures and ensures orders clerks receive initial, advanced, and update technical training for all types of orders handled by the organization.
• Schedules workday report reviews and manages the coordination between orders publications clerks, host base travel and military entitlement offices, the primary resource advisor, and appointed workday control officers to minimize overdue commitments and obligations.
• Formulates, develops, and directs the implementation of IM policies and procedures.
• Recognizes need, initiates action, directs or personally formulates new administrative policies and procedures, and recommends changes designed to improve administrative efforts or services.
• Analyzes AF, NGB, ANG Instructions, memoranda and directives pertaining to correspondence and mail management, preparation of correspondence and messages, and other administrative services and determines their effect upon the Group.
• Develops and establishes procedures to implement these changes.
• Plans, organizes, and implements electronic media systems and computer systems throughout the unit.
• This includes electronic records management, electronic publications distribution on the Local Area Network (LAN), automated maintenance of the base and functional libraries (on computer disks), use and application of computer generated graphics, desktop publication, etc. Works with Base Network Control Center (BNCC) Manager installing/deleting user software.
• Provides software application assistance for commonly-used office automation and telecommunications applications.
• Works with supported users in performing Information Risk Management (IRM) concepts such as data base recovery for resident programs, moving files from one media to another, configuring user software, modifying software configuration, and performance of basic configuration management functions.
• Ensures all electronic communications are identified properly, preserved, maintained, and disposed of in accordance with established directives.
• Assures Privacy Act and Freedom of Information Act records are properly identified and protected.
• Manages training plans for IM personnel assigned throughout the organization.
• Develops and implements training for IM systems and such unit IRM and core software as E-Mail, word processing, spreadsheet, database, graphics, and internet/intranet.
• This includes managing the scheduling and coordination of training classes to include the development of lesson plans on IM training.
• Develops and implements Work Group Administrator (WGA) training for the assigned IM specialists.
• Serves as unit web master.
• Utilizing counsel and guidance from the Public Affairs, Legal Office, and Communications-Computer offices, incumbent plans, implements, maintains, and establishes local policy on the base/group external and internal World Wide Web Telecommunications Home Pages.
• Manages transfer of information internal and external to the base/group to include manual and electronic telecommunications.
• Implements policy and monitors usage of mail systems at servicing units.
• This includes training and validating users for official mail to include the Base Information Transfer System (BITS), US Mail, Defense Messaging System (DMS), and E-Mail.
• Defines and trains users of archiving, suspending, and disposition requirements as they pertain to the appropriate medium.
• Performs other duties as assigned.

Education

Substitution of Education for specialized experience - Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university, meets the GS-5 level requirements.

One full academic year of graduate-level education is creditable for GS-7; 2 years or a master's or equivalent graduate degree is creditable for GS-9; and 3 years or a Ph.D. or equivalent doctoral degree is creditable for GS-11. If you are using Education to qualify for this position, you must provide transcripts or other documentation to support your Educational claims.

To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position. College transcript(s), if qualifying based on education, must be submitted in English.

Failure to submit the required documentation will result in automatic disqualification.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature.

Knowledge of the theory and principles of management and organization, including such administrative practices and procedures common to organizations as those pertaining to channels of communication, delegation of authority, routing of correspondence, filing systems, and storage of files and records.

Must possess and exercise in-depth knowledge of the organization, programs, missions, and functions of an ANG Combat Communications Air Operations Group.

Must possess and exercise in-depth knowledge all facets of an ANG Combat Communications Group Air Force Air Operations Center (AOC), Joint Air Operations Center (JAOC) and Combined/Coalition air Operations Center (CAOC) for the purpose of providing information management support to assigned AOC operations.

Must possess and exercise in-depth knowledge of major issues, program goals, objectives, work processes, and administrative operation of a Combat Communications Air Operations Group.

Must possess and exercise in-depth knowledge of Initial Qualification Training (IQT), Mission Qualification Training (MQT), and Continuation Training (CT) requisites outlines in applicable Group AOC AFl's and related MAJCOM directives related to training of IM personnel supporting the UTC.

Must possess and exercise in-depth knowledge of Group AOC command and control computer systems used by MAJCOMS, NATO, and coalition forces that unit IM personnel train with in support of the operations and training requirements of the Group AOC augmentation mission.

Must possess and exercise in-depth knowledge of military and civilian technician personnel systems and programs and proficiency in form accomplishment including unit accession, promotion, and retention procedures as they relate to personnel morale and advancement opportunities and boundaries and standards of legal and ethical conduct, on an as-required basis.

Must possess and exercise in-depth knowledge of technologically advanced and independent computer systems to include the Microsoft Office, the Integrated Deployment System (IDS), and such automated systems as the parent service acquires and distributes to ANG units.

Must possess and exercise in-depth knowledge of the responsibilities of the in-garrison and deployed Orderly Room operations.

Must possess and exercise in-depth knowledge of means of access to electronic informational resources and training to include the Air Force Electronic Publications Library and other internet sites for regulatory and procedural reference.

Documents you must provide

• Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
• Assessment Questionnaire SF50 (To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2,or 3).) Other supporting documents: (Optional): Cover Letter Related Professional Certificates DD214 Transcripts Performance Appraisal Assessment What NOT to include in your resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, sex, religious affiliation etc. Password-protected documents Other supporting documents, such as college transcript(s) if qualifying based on education, must be submitted in English.
• Failure to submit the required documentation will result in automatic disqualification.
• Please ensure your resume accurately reflects the duties and responsibilities under each position you have held with each employer.
• In describing your experience, please be clear and specific.
• It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/ YYYY; and total hours worked per week).
• If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.
• Any and all resumes must be written in your own words, plagiarism is considered to be dishonest and unethical and will automatically disqualify you from the position.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

Persons appointed within their 2-year conditional trial period may be separated when their services are no longer needed. Conversion from Conditional to Permanent tenure will occur after successful completion of the trial period. Previous federal service may potentially be credited as time served for trial period completion.

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (***).