SUPPORT SERVICES SPECIALIST

About the role

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a SUPPORT SERVICES SPECIALIST. This position is located at the Joint Force Headquarters in the Chief Information Office.

The primary purpose of this position is managing, planning, and coordinating a variety of administrative support services , communication, correspondence, records management, mail and task management, procurement, budget, protocol, reports, personnel, and special programs.

What you will do

• Supports official records and information management programs and initiatives.
• Implements records management with directorates and units within the installation and/or state.
• Coordinates with subject matter authorities/experts and records coordinators to ensure process is fully integrated with the organization's records management program.
• Acts as a Records Manager for the agency's automated archive records management system, with organization-wide responsibility for ensuring the creation and preservation of official mission records throughout the installation and/or state.
• Reviews and approves agency file plans for installation and/or state, ensuring compliance with and enforcement of National Archives and Records Administration (NARA), Dept. of Defense (DOD),and Dept. of Army (DA) policies and rules governing management information requirements under the Army records management system.
• Freedom of Information Act / Privacy Act Program Management.
• Serves as the installation and/or state Privacy Act Officer and FOIA Officer.
• Develops policies and procedures necessary for the effective administration of the Freedom of Information/Privacy Act (FOIA/PA) Program.
• Ensures compliance with state and federal laws.
• Coordinates FOIA/PA requests with the installation and/or state Judge Advocate General (JAG) for a legal determination regarding releasable information.
• Records Management Plans and Policy: Executes plans, policies, and objectives for automated records management program administration.
• Recommends updates to policies and procedures to ensure compliance with established/approved/implemented directives.
• Provides technical advice to management on maintenance and disposition of records.
• Identifies areas of improvement based on policy issuance, higher-level directives, and new initiatives.
• Conducts studies of installation and/or state to validate essential business operations processes performed, with a specific focus on information technology solutions and applications relative to electronic records management.
• Interfaces with personnel within the same organization, local users, NGB, other agencies, and vendors in resolution of problems, recommendation of data base application changes and system upgrading or enhancements.
• Provides interpretations of limited and/or conflicting regulations and guidance concerning database management and coordinates with appropriate personnel concerning the resolution of problem areas encountered.
• Printing and Publications Management: Serves as an Assistant Printing and Publications Control Officer, responsible for providing guidance and input in order to carry out the provisions of the installation and/or state Publishing and Printing Program.
• Assists in leading the installation and/or state Printing and Reproduction Program and/or Facility.
• Assists in the management of an electronic publishing facility as required.
• Serves as a point of contact for office and units who must meet printing and publishing requirements through outside agencies.
• Implements state-wide policy for print management.
• Provides input for budget estimates for printing operations.
• Serves as an subject matter expert in the management of the publications and forms development process.
• Implements policy for electronic and digital publishing, providing technical guidance to headquarters staff and subordinate headquarters and organizations.
• Responsibilities include providing technical assistance to state staff and subordinate organizations with participation in special printing and publishing studies, work groups, meetings, conference and seminars, conducting evaluations and advice for electronic publishing matters.
• Implements life cycle management and guidance on publications and forms, and provides review of new/revised administrative publications prior to signature.
• Provides input to the installation and/or state field printing program regarding the limitations and capabilities of all types of commercial printer and multi-function devices (MFD).
• Mail Management : Serves as the Assistant Mail Control Manager for the installation and/or state.
• Oversees installation official mail operations to include unit official mailroom inspections, training for personnel who will be handling unit mail, post locator and re-direct mail services, official mail and distribution, and postage metering of all outgoing official mail.
• Ensures Mail Operational Security and Safety Measures are established and enforced.
• Provides oversight of digital postal meters.
• Fosters public relations with local United States Post Master for delivery of Official Mail to military installations.
• Oversees reporting of expenditures to the Military Postal System.
• Performs other duties as assigned.

Education

If you are using Education to qualify for this position, You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Documents you must provide

• To apply for this position, you must submit a complete Application Package which includes: 1.
• Your resume showing: Contact Information-your name and the best way to contact you.
• Relevant work experience-include the employer's name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job.
• Federal jobs should include series and grade.
• Education, certifications or licensures.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).