Supervisory POS Specialist

About the role

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

What you will do

• Provides application support in efforts to deliver software solutions and services for the Point of Sale (POS) systems for Marine Corps Community Services worldwide.
• Participates in software system development, and life-cycle maintenance of in-house developed solutions and COTS solutions to include: collecting and defining requirements, analyzing, designing, developing, testing, deploying and maintaining software systems and system documentation.
• Responsible for contributing to system status reporting and change control.
• Proactively engages with POS support staff to address system issues and opportunities to improve efficiency and effectiveness.
• Works with functional users and vendors to troubleshoot and solve system problems.
• Collaborates with System Administrators, Network Administrators, Database Administrators, Cyber Security, other related tech staff and Software System vendors as appropriate to achieve comprehensive solutions and to provide satisfactory services for the customer.
• Assists in maintaining a Payment Card Industry (PCI) compliant environment.
• Contributes, as needed, to MCCS' annual Report on Compliance (ROC), gathering required documentation and samples.
• Coordinate/perform the Risk Management Framework required tasks as designated by the Cyber Security Branch.
• Assists in overseeing the physical and logical architecture, design, implementation, and administration of the components that make up the POS applications and tools.
• Assists in giving input for near and long-term vision for the POS architecture and procedures through development and maintenance of quality control best practices to ensure data is accurate and secure.
• Assists in evaluating and recommends appropriate technologies, tools, and methods for data management, application functions, and reporting.
• Assists in the on-going administration and support including user and security administration, performance tuning, application installation, and upgrades.
• Contributes to detail status reports indicating accomplishments for the reporting period as well as identifying any project related issues.
• Attends weekly meetings with project members to discuss any project related matters as well as providing business related information.
• Contributes to the update of project schedules and requirements.
• Keeps abreast of technological changes and innovations in the data processing field.
• Provides expertise for the functional needs of business users in the field and at Headquarters.
• Assist functional departments identify and solve their most critical information, reporting and analytical challenges.
• Translates business needs into systems requirements and ensures appropriate testing and quality assurance on solutions.
• Implements and audits system set up to support business/operational goals.
• Minimizes any disruption of service to all supported business users.
• Gains approval for any system change that could affect business operations from supervisor/senior management.
• MCCS has a process that partners IT with Business Functions.
• This position in the organization could be part of the process therefore the individual could have the overall responsibility to serve as a strategic interface with particular areas of the business.
• During this process, this individual would be responsible for Business Case Development, New Solution Research and Evaluation and collaboration across IT and business functions on research, initiatives and risk profiling, IT architecture, solutions roadmaps and other areas as designated.
• Plans, prioritizes and supervises full performance NF4 employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment.
• Must be alert to substance abuse and take appropriate action.
• Provides World Class Customer Service with an emphasis on courtesy.
• Assists customers and communicates positively in a friendly manner.
• Takes action to solve problems quickly.
• Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
• Adheres to safety regulations and standards.
• Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
• Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
• This is a white-collar position where occasional lifting up to 20 lbs. may be required.
• Performs other duties as assigned.

How you will be evaluated

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Documents you must provide

• Varies - Review "OTHER INFORMATION"

Benefits

The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

What to expect next

All applicants who submit an application via our Careers page at *** will be able to view their application status online.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: *** As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.

Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).

For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy *Resume that does not exceed 2 pages **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer.

Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.

Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.