Supervisory IT Specialist (Policy and Planning)

About the role

The Area Manager is located in the Office of Information and Technology, End User Services, End User Operations Southeast District. The Area Manager provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage IT End User Operations.

What you will do

• Advance IT concepts, methodologies and best business practices in applying solutions that will enhance operations.
• Extensive knowledge of hardware, software, peripherals, and their relationships with the operational, technical and system architectures.
• Identifies and resolves root causes of problems that degrade delivery of essential Information Technology services.
• Provides direction, leadership, and mentoring to develop and foster the leadership and management skills of subordinate staff.
• This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 801 - Project Management 803 - Product Support Management 805 - Technology Program Auditing.
• For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: *** Position Description/PD#: Supervisory IT Specialist (Policy and Planning)/PD17823A Work Schedule: Monday - Friday, 8:00 am -- 4:30 pm Tour of duty may be subject to change based on organizational needs.
• Compressed/Flexible: As determined by the Agency policy.
• Telework: Adhoc telework may be authorized at management discretion.
• Virtual: This is not a virtual position.
• Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Designated Drug Testing Position: Not Applicable Bargaining Unit: Ineligible Financial Disclosure Report: Not Required Travel Required: Up to 25% travel be required, as needed, for this position.
• Physical Demands: The work is sedentary.
• Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site.
• Travel requirement is up to 20% of the time.
• Some employees may carry items, such as papers, books, or small parts, or drive a motor vehicle.
• The work does not require any special physical effort.
• Working Conditions: The work area is adequately lighted, heated, and ventilated.
• The work environment involves every day risks or discomforts that require normal safety precautions.
• Employee may occasionally be exposed to uncomfortable conditions in such places as research and production.

Requirements

• You must be a U.S. Citizen to apply.
• To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
• A pre-placement physical examination is not required.
• You may need to serve a probationary period and complete a background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no educational substitution at this grade level.

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Documents you must provide

• Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (Schedule A) Disability Letter (VA) License Mandatory Technical Qualifications (MTQs) OF-306 Other (1) Other (2) Other (3) Other (4) Other (5) PCS Orders Performance Appraisal Professional Certification Proof of Enrollment Proof of Marriage Status Reasonable Accommodation Documentation Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Supplemental Application Transcript Writing Sample Please review the above list(s) to ensure you have included all necessary documents required for your application.
• Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
• Applicants will be deemed ineligible if supporting documentation is not submitted.
• You will not be contacted for additional information.
• Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
• Qualified veterans will, however, be given full consideration for this position.
• It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
• Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.
• Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
• All required documents must be uploaded at the time you submit your application.
• The system supports only one submission.
• Applicants will not be able to edit their application or upload additional documents once it has been submitted.Applications that are incomplete-including those missing required documentation-will not be considered.
• Applicants are responsible for reviewing the Required Documents section and ensuring all mandatory materials are included prior to submission.
• Note: Applicants will not be contacted for missing information.
• It is the applicant's responsibility to provide all documentation necessary to determine qualification and eligibility

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully.

Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Additional information

This is not a remote position. OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used for changing duty locations.

If selected, and not on an approved exemption, you will continue to report to your current duty location. If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.

To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at ***