Supervisory CBP Officer (First Line-POE)

About the role

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, San Francisco Field Office, Area Port of San Francisco, located in Sacramento, California.

What you will do

• Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise to detect and prevent terrorists and instruments of terror from entering the U.S. Apply for this exciting opportunity to strengthen Homeland Security by performing law enforcement activities such as inspection, intelligence analysis, examination, and interpretation of laws and regulations.
• This position starts at a salary of $121,248.00 (GS-13, Step 1) to $157,625.00 (GS-13, Step 10).
• In this first-line supervisory position you will become a key member of a team of Homeland Security professionals detecting and preventing terrorists and instruments of terror from entering the U.S. Typical work assignments include: Supervising shift operations and providing technical advice to subordinate staff on a wide range of operational and enforcement issues related to the arrival and departure of persons, merchandise, and conveyances at the port of entry Finding ways to improve production or increase the quality of the work Coaching and mentoring employees while planning and scheduling work on a daily basis Planning and carrying out assignments, projects, studies, or investigations intended to explore and resolve operations and law enforcement problems, or to improve new procedures Performing primary and secondary inspections while interpreting laws and regulations of a broad range of Federal, state, and local agencies, relating to the admissibility of people, cargo, and conveyances; international mail compliance; and arrival and departure of vessels and aircraft CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity.
• Learn more about CBP's mission, core values and careers at ***

Requirements

• You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation and/or polygraph CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures You must have taken the required CBP Officer Promotional Assessment component and have a passing Total Score Firearm Requirement: This position requires that the incumbent meet initial and continuing qualifications in the use of firearms as outlined in the Gun Control Act of 1968, amended by the Lautenberg Amendment of 1996.
• An applicant whose background includes any of the following will be ineligible for consideration: 1) convicted of a crime punishable by imprisonment exceeding one year; 2) has any outstanding warrants or is a fugitive from justice; 3) unlawful user of or addicted to any controlled substance; 4) adjudicated as a mental defective or has been committed to a mental institution; 5) illegally or unlawfully in the United States; 6) renounced U.
• S. citizenship; 7) subject to a court-ordered restraining (protection) order from harassing, stalking, or threatening an intimate partner (spouse, former spouse, parent of applicant's child, individual who cohabitates or has cohabitated with the applicant), or child; or 8) convicted under Federal, State, or Tribal Court of a misdemeanor crime of domestic violence against an intimate partner or child.
• Motor Vehicle Operation: You must possess the Ability to operate a Government Owned Vehicle.
• A valid, non-restricted driver's license is required.
• DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This position is not covered under the bargaining unit.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

How you will be evaluated

You will only be considered for the Eligibilities for which you claim in the job questionnaire AND you must provide the supporting documentation. You will not be considered for Eligibilities for which you did not claim, regardless of the documentation submitted with the application. ***

A series of vacancy questions will be used to determine your eligibility. If you meet those basic requirements, your application package may be referred to management for selection consideration. Falsification of your application will remove you from consideration and could subject you to disciplinary action.

You will be ranked on the basis of the scores received on your Promotional Assessment.

You must have a current, valid score by 09/16/2026 if you have not held the GS-13 on a permanent basis, or if you have been demoted due to performance or conduct reasons.

You do not need to have a current, valid test score if you have permanently held a position at the GS-13 or higher. Your application record will remain in a pending status until after the announcement closes, at which time we will upload test scores.

The following competencies or knowledge, skills, and abilities (KSA's) needed to perform this job are: Knowledge of a wide range of laws, regulations, policies, and procedures concerning the legal entry of persons, merchandise, and conveyances into the United States Ability to deal with widely varying and complex or sensitive situations; identify possible violations; and to distinguish criminal intent and admissibility Knowledge of the elements and circumstances of search, detention, and arrest, as well as enforcement techniques and tools, such as selective enforcement, behavioral observation, questioning, and use of automated processing and enforcement systems Ability to interpret and apply Customs and Border Protection laws, regulations, and precedents as well as CBP Officer processes, techniques, activities, and law enforcement procedures to enforce and administer laws related to the arrival and departure of persons, conveyances, and merchandise at a POE Knowledge of law enforcement methods, including interrogating, searching, seizing, arresting, and self-defense for use in the apprehension of terrorists, inadmissible noncitizens, or others suspected of illegal activity Ability to communicate orally and in writing to all levels of internal and external contacts Ability to plan and schedule work daily We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements.

Failure to demonstrate sufficient detail in the body of your resume may impact your final rating.

Please note you are not required to provide specific narrative responses to the skills and competencies described in this section. If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. Information about CTAP eligibility can be found here. View information about CTAP eligibility on OPM's Career Transition Resources website.

You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Documents you must provide

• A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed.
• A resume in English is required.
• It must contain your full legal name, phone number, relevant, work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable).
• For additional required items, see the link.
• It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality.
• Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords. *Note: Limit your resume to no more than two pages.
• The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Your responses to the job questionnaire: *** Are you a current or former federal employee?
• ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34.
• Additionally, you should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND a SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position.
• Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above.
• Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
• Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP)?
• You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C.
• Age Requirement Waiver Documents: If you do not meet the age requirement but are entitled to veteran's preference eligibility under 5 U.S.C § 3312 you must submit the following documents to verify your claim: DD 214 (Member Copy 4) and If you are a veteran with a service connected disability; A VA Disability Award letter dated 1991 or later If you are currently serving on active duty: A statement of service from your unit identifying the branch of service, period(s) of service, type of discharge, campaign badges or expeditionary medals earned, and the date you will be separated or on approved terminal leave.
• If you supply a statement of service at this stage, your preference will be verified by a DD 214 (Member 4 Copy) upon separation from the military.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee?
• Submit a copy of your initial and termination SF-50s.
• You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.

What to expect next

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.

Once the job opportunity announcement has closed, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. You will be notified by email after each of these steps has been completed.

Stay informed of changes to your application status by signing up for automatic email alerts with your USAJOBS account. If you are referred, you will receive a final notification of the disposition of the announcement. We expect to make a tentative job offer within 60 days after the close of the announcement.

If you are selected, we may conduct a suitability/security background investigation. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance and Office of Management and Budget plans and policies concerning hiring.

These authorities are subject to change.

Additional information

Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment. All first-line appointed supervisors, who have never completed a supervisory probationary period are required to successfully complete the Essential Supervisory Skills (ESS) course during their supervisory probationary period.

Failure to successfully complete the ESS course within the supervisory probationary period will result in the employee being removed from the position.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied. Rotation of Assignments/Duty Locations: You may be required to rotate assignments and duty locations. Uniform: This position requires you to wear an officially-approved uniform while in a duty status.

Physical and Environmental Conditions: The work environment includes offices, aircraft operation areas, airline passenger and cargo areas, and marine docks. Periods of outdoor work may be required in snow, rain, or extreme heat. Occasional periods of outdoor work may be required in remote areas with no modern comfort facilities.

The work may involve the use of toxic chemicals, pesticides and fumigants. Protective clothing may be required such as hard hats, gloves, goggles, hearing protection, and respirators. Training: This position has a training requirement.

Selectee(s) are required to attend and successfully complete 101-days of paid training at the CBP Field Operations Academy (FOA) in Glynco, GA. Prior to arriving at the FOA, selectee's must complete approximately 7-10 days of pre-academy training.

Upon successful completion of FOA training, selectee's must complete an additional 14-17 weeks of post-academy training at the selectee(s) assigned duty station. You may be required to successfully complete the training requirement as a condition of employment.

Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.

Data Systems: You will be required to maintain access to all data systems necessary for duty execution. Shift work: You may be required to perform work on a shift and rotational basis. Overtime: You must be readily available to work overtime on a scheduled or unscheduled basis in excess of the 40-hour work week.

Please view the video "Protecting America 24/7" to learn more about CBP's Office of Field Operations.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707.

Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.