Service Delivery Service Center Director

About the role

As a Service Delivery Service Center Director, you will provide strategic direction and subject matter expertise for program office service delivery. Location of position: FAS, Office of Centralized Acquisition Services Duty location to be determined upon selection. We are currently filling one vacancy, but additional vacancies may be filled as needed.

What you will do

• Serves as the principal authoritative expert acquisition, marketing, and outreach strategist for centralized acquisition contracting, procurement centralization, and other program office business assignments.
• Oversees or provides centralized acquisition/procurement centralization stakeholder business analysis, guidance, and coordination for program office subdivisions.
• Serves as a principal advisor and consultant to program office and primary point of contact for stakeholder management and staff on a wide variety of matters related to acquisition centralization and consolidation and business content, outreach, and partnership functions and as principal service delivery liaison establishing and maintaining mutual understanding and cooperation with a variety of entities (e.g., strategic communication, acquisition, finance, customers, vendors).
• Implements actions in business operations matters, ensuring adherence to content, outreach, and partnership guidelines and standards.
• Directs or implements business operations changes and solutions to associated problems.
• Communicates, leads, and/or monitors coordination of content, outreach, partnerships, process improvement, and stakeholder experience initiatives and other efforts for the wider program office.
• Provides overarching review and monitoring of resource allocations, financial actions, guidelines (e.g., policy, regulations), and requirements for overall program office business operations.
• Collects, organizes, and reviews research, development, reporting on, and documentations of business requirements, budgetary considerations, and management plans for stakeholder program content, outreach, and partnerships functions within the employing organization.
• Provides high level centralized acquisition technical expertise in identifying, resolving, and/or making decisions on highly complex and/or unprecedented issues related to agency partnerships, outreach functions, stakeholder engagement, and content.
• Provides a full range of technical and administrative supervision to and oversees the daily operations of the organization directed.
• Ensures agency policies and priorities are followed.
• Plans work to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completing work.
• Finds ways to improve production and/or increase the quality of work of the organization directed.

Requirements

• The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­ Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
• Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Undergo and pass a background investigation (Tier 5 investigation level).
• You must be granted this clearance before you can start the job.
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position Serve a one year supervisory or managerial probationary period, if required Any applicant tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment.
• Appointment to the position will be contingent upon a negative drug test result.

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and responses you provide on the application questionnaire. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

You will not be considered for the position if you fail to complete the assessment. You will be assessed on the following competencies: Supervisory Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle. If additional assessments are used, you will be provided with further instructions.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.

If selected, you may be required to provide supporting documentation. If you are eligible under GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority. You may preview questions for this vacancy.

Documents you must provide

• ALL required documents must be submitted before the closing date.
• Review the following list to determine what you need to submit.
• Resume: Must not exceed two pages.
• Refer to the Qualifications section for resume requirements.
• Current GSA employees: You must submit a legible copy of your most recent SF-50, Notification of Personnel Action, AND a SF-50 reflecting the highest grade held if different from your recent SF-50.
• Promotion Consideration: If your most recent SF-50 became effective within the past year, it may not demonstrate that you meet the one-year time-in-grade requirement.
• In that case, submit additional SF-50(s) (such as promotion, within-grade increase, grade/range increase, or an SF-50 with an effective date more than one year old) that clearly document you meet the time-in-grade requirement.
• If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
• Current or Former Political Appointees: Submit SF-50.

Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development

What to expect next

After the closing date/deadline: ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.

SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard. Thank you for your interest in working for the U.S. General Services Administration!

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.