Service Center Director

About the role

As a Service Center Director, you will manage, direct, and coordinate the Center's activities, functions, and operations. Location of position: Federal Acquisition Service (FAS) - Office of Acquisition Solutions Development. We are currently filling one vacancy, but additional vacancies may be filled as needed.

What you will do

• Plans, develops, manages, directs, and coordinates contract compliance activities for GSA MAS and non-MAS contracts which are long-term government-wide contractual vehicles with commercial firms providing government customers with direct delivery of state-of-the-art, high quality commercial products and services.
• Performs the full range of supervisory and managerial duties for assigned staff, which includes but is not limited to the following: Establishes organizational structure, allocates work force and financial allocations, and delegates authority and responsibility as needed.
• Participates with higher level management in formulating long-range plans for the organization.
• Sets objectives, priorities, and goals for the Service Center.
• Provides valuable input and recommendations concerning ongoing projects, significant trends, recurring problems and recommends or applies proven solutions for significant Service Center projects.
• Undertakes and directs special studies as needed and prepares special reports or position papers involving a plethora of highly complex and intricate contract compliance issues.
• Maintains compliance data and history, along with other indicators of Center execution and effectiveness, and compiles data for statistical management reports.
• Prepares and gives briefings on contract compliance matters.
• Reviews and resolves the most complex, sensitive, and controversial quality and supplier operational issues facing the Center, such as those involving highly specialized or unique commodities, critical contractors, or other service providers, high profile and/or extremely hostile quality conflict and recommends policy adjustments for persistent or critical quality programs.
• Evaluates the effectiveness of existing contract compliance strategies and implements policies and procedures leading Supplier Compliance Service Center business initiatives.

Requirements

• The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
• Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 4 investigation level).
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position Serve a one year supervisory or managerial probationary period, if required.

How you will be evaluated

A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

Knowledge of business and industry processes including knowledge of the supplier operations and quality assurance operations, requirements and processes to define problems, analyze alternatives, design and implement solutions and adapt equipment or techniques to resolve a diverse and complex range of quality assurance and technical problems.

Skill in providing comprehensive oversight of activities, functions, and operations within an assigned organization and providing leadership and technical direction to employees. Expert skill in managing compliance programs and supervising employees.

Verbal and written communication skills sufficient to provide briefings to diverse audiences with diverse acquisition, procurement, and/or contracting needs, requirements, responsibilities, and/or roles; meet with executive and other management and staff personnel within the employing or other federal agency and private sector organizations/entities to communicate, defend, and/or justify extensive, costly, and/or highly complex activities, operations, proposals, recommendations, and similar matters; and conduct management reviews and present final decision packages, proposals, and comparable documentation/information to a wide variety of individuals at all levels of government and business organizations.

Comprehensive knowledge of supplier operations, information technology and supply chain risk management and methods employed for commodity production and evaluation of supplier capacity for information technology supply and services and potential for production of commodities needed by GSA customers.

Knowledge of administrative laws, legal codes, court procedures, precedents, legal practices and documents, government regulations, executive orders, agency rules, government organizations and functions related to supplier operations and contract compliance. Demonstration of these KSAs must be supported by your application.

Applicants should also make note of each KSA, as you will be asked to address them later in the application process. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration. You may preview questions for this vacancy.

Documents you must provide

• ALL required documents must be submitted before the closing date.
• Review the following list to determine what you need to submit.
• Resume: Must not exceed two pages.
• Refer to the Qualifications section for resume requirements.
• Current GSA employees: You must submit a legible copy of your most recent SF-50, Notification of Personnel Action, AND a SF-50 reflecting the highest grade held if different from your recent SF-50.
• Promotion Consideration: If your most recent SF-50 became effective within the past year, it may not demonstrate that you meet the one-year time-in-grade requirement.
• In that case, submit additional SF-50(s) (such as promotion, within-grade increase, grade/range increase, or an SF-50 with an effective date more than one year old) that clearly document you meet the time-in-grade requirement.
• GSA OIG Employees: Submit latest SF 50 (other than award SF 50) If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
• Current or Former Political Appointees: Submit SF-50.

Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development

What to expect next

After the closing date/deadline: ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.

SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard. Thank you for your interest in working for the U.S. General Services Administration!

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.