Service Center Director - Pacific Northwest Service Center

About the role

As a Service Center Director - Pacific Northwest Service Center, you will manage and direct a Service Center organization and promote the effective operation and management of all Federally controlled space and leased facilities within the Service Centers. Location of position: GSA-PBS-Office of Facilities Management (PM).

We are currently filling one vacancy, but additional vacancies may be filled as needed.

What you will do

• Directs all activities of a Facilities Management Service Center providing a high level of technical expertise and administrative skill.
• Delivers a full range of building management services and programs, Leading a team of Supervisory Building Managers who lead Building Managers, Lease Administration Managers and Project Managers in the execution of operational activities to include Building operations, Building Maintenance, space management, lease enforcement etc.) Collaborates and strategizes with other senior managers to continually explore and implement a full range of facilities management processes, for example, building operations, construction management, contract administration, and lease administration business and operating practices that create a streamlined, efficient organization that delivers safe, high-quality space and services to agency customers.
• Provides strategic leadership and oversight of all facilities operations by supporting: Long-term master plans, Operating and capital budgets, Alignment of facilities initiatives with organizational goals, Oversight of compliance with safety, environmental, and regulatory requirements.
• Leads multi-disciplinary teams who provide direct maintenance, utilities, custodial, and grounds operations.
• Responsible for ensuring the reliability of critical building systems and delivering below below prospectus capital construction and renovation projects in federally controlled facilities Advises the Enterprise Commissioner and Assistant Commissioner on important matters relating to the management of large, complex Federally-controlled buildings within the Service Center area, including but not limited to facilities-related, customer-focused or community-related issues.
• Participates with higher-level management in formulating long range plans for PBS.
• Provides input and recommendations concerning capital investment projects, facilities operations, significant service trends, recurring problems and similar management concerns and opportunities.

Requirements

• The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
• Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee.
• We will use the Department of Homeland Security's e-Verify system for this.
• Any discrepancies must be resolved as a condition of continued employment.
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
• Serve a one year supervisory or managerial probationary period, if required.
• Participate in the Continuity of Operations Plan (COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than your primary work site (which may be outside of your commuting area).

How you will be evaluated

A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

Knowledge and understanding of operating programs relating to building management, architectural, engineering, contracting, space management services and programs for federally-owned and leased facilities within the area of responsibility Service Centers.

Knowledge of qualitative and quantitative techniques and data interpretation required to perform extensive coordination and fact-finding in order to identify client agency and building tenants' facility needs in relation to customer satisfaction; and technical and program data to analyze the effectiveness and efficiency of facility management leasing operations and contractual profitability initiatives.

Ability to manage projects impacted by multiple competing priorities and requirements and to successfully integrate these requirements to meet the goals and objectives outlined. Skill in allocating fiscal, staff and time resources to produce maximum results.

Provides written and oral reports to advise senior leaders on the effectiveness of all program operations and the progress in fulfilling management objectives and the actions taken to correct deficiencies and implement service enhancements.

Comprehensive analytical skills to apply a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness. Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.

If selected, you may be required to provide supporting documentation. If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.

You may preview questions for this vacancy.

Documents you must provide

• ALL required documents must be submitted before the closing date.
• Review the following list to determine what you need to submit.
• Resume: Must not exceed two pages.
• Refer to the Qualifications section for resume requirements.
• Federal employee (includes current GSA employees): You must submit a legible copy of your most recent SF-50, Notification of Personnel Action, AND a SF-50 reflecting the highest grade held if different from your recent SF-50.
• The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1".
• Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2".
• Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable.
• The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency.
• Promotion Consideration: If your most recent SF-50 became effective within the past year, it may not demonstrate that you meet the one-year time-in-grade requirement.
• In that case, submit additional SF-50(s) (such as promotion, within-grade increase, grade/range increase, or an SF-50 with an effective date more than one year old) that clearly document you meet the time-in-grade requirement.
• Reinstatement Eligible: Submit your separation SF-50 If you are claiming veterans preference: (a) DD-214 that shows your type of discharge, character of service and the dates of your active duty service.
• (b) If you are claiming 10-point preference or derived preference (spouse, widow/widower, or parent of a deceased or disabled veteran), you must submit documentation that establishes your entitlement in addition to the DD-214: VA disability rating letter or other official documentation (refer to SF-15 for complete list).
• SF-15, Application for 10-Point Veteran Preference Note: If sufficient documentation is provided to establish 10-point preference, preference may be granted based on the supporting documentation even if the SF-15 is not submitted.
• If selected, a completed SF-15 will be required prior to appointment.
• IF YOU ARE: Active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
• Former Peace Corp or VISTA volunteer: Submit your Description of Service.
• Current or former Land Management Agency Employee - Submit a and b: (a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
• (b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
• ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
• Current or former political appointee: Submit your SF-50.
• Applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority.
• See USAJOBS for more information.
• If you have a disability: Submit proof of eligibility.
• For information on eligibility and required documentation, refer to USAJOBS page for more information.

Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development

What to expect next

After the closing date/deadline: ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.

SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard. Thank you for your interest in working for the U.S General Services Administration!

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility.

On a case-by-case basis, the following incentives may be approved: · Recruitment incentive if you are new to the federal government · Relocation incentive if you are a current federal employee · Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.