Senior Outreach Education and Assistance Advisor

About the role

EBSA plays a vital role in protecting the retirement, health, and other job-based benefits of America's workers, retirees, and their families. We issue effective regulations, offer comprehensive education and assistance to workers, plan sponsors, fiduciaries, and service providers, and rigorously enforce the law.

We serve workers, families, and the broader employee benefits community by protecting the security and integrity of the nation's benefit systems.

What you will do

• Serve as the senior technical advisor on ERISA and related health, retirement, and welfare benefit laws, including COBRA, HIPAA, MHPAEA, the Affordable Care Act, the No Surprises Act, and related regulations.
• Advise OEA, EBSA leadership, regional offices, benefits advisors, and external stakeholders on complex program and policy matters.
• Manage and resolve highly complex participant and compliance assistance matters, including urgent health issues, financial distress cases, high-profile disputes, congressional or media-sensitive inquiries, and matters requiring senior-level intervention.
• Collaborate with EBSA offices, the Solicitor's Office, other federal and state agencies, congressional liaisons, attorneys, plan officials, fiduciaries, public interest groups, and private-sector stakeholders to exchange information, resolve issues, and support consistent application of benefit laws.
• Draft, review, and edit standard operating procedures, training materials, outreach publications, presentations, webinars, website content, policy language, official responses, and other written products related to OEA and EBSA programs.
• Set well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Education

There is no substitution of education for the required specialized experience for this position at the GS-15 level.

How you will be evaluated

Your resume and supporting documentation will be used to evaluate your qualifications.

You may preview application questions for this vacancy here: *** USA Hire You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reasoning Self-Management Stress Tolerance Teamwork Click here for evaluation details.

The information you provide may be verified by a review of your paid, unpaid, and volunteer, as it demonstrates the competencies or skills required for the position to be filled.

Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.).

INFORMATION FOR CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP, you must be well-qualified for the position to receive consideration. CTAP eligible(s) will be considered well-qualified if they attain at least a rating score of 85 in a numerical rating scheme.

Be sure to review the eligibility questions to reflect that you are applying as a CTAP eligible and submit supporting documentation.

From Additional Information Section Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Documents you must provide

• The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.
• ELIGIBILITY REQUIREMENTS: Applicants must meet the eligibility requirements of time-in-grade (52 weeks at the next lower grade), time-after-competitive-appointment (90 days), and minimum qualifications (52 weeks equivalent to the next lower grade in federal service).
• These requirements must be met within 30 days of 09/18/2026 the announcement closing date.
• The following documents are required from all applicants (PLEASE READ CAREFULLY): AGENCY EMPLOYEES: Please provide a copy of your last or most recent SF-50, Notification of Personnel Action, which shows your appointment eligibility for the position for which you are applying.
• Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, Grade/Pay Band, and career status.
• Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility. *WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status.
• For current DOL employees, an award SF-50 DOES NOT indicate grade and step.
• Resumes are required- provide a resume either by creating one in USAJOBS or uploading one from your profile.
• To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for experience listed on your resume.
• We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.
• NOTE: In alignment with the Presidential Memorandum titled Merit Hiring Plan, dated May 29, 2025, applicants may only submit a resume limited to two (2) pages.
• Only the résumé uploaded under the 'Resume" document type in USAJOBS will be reviewed.
• If the resume submitted exceeds two (2) pages, the application will be deemed ineligible for further consideration.
• Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted.
• If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, CTAP applicants must submit this document - see the CTAP link below for more details.
• The following documents are required (if applicable): Displaced Employee Placement Documents: Only required if requesting priority consideration under Career Transition Assistance Plan (CTAP) Eligibility.
• Click/Review this CTAP link to confirm what must be submitted as proof that the requirement has been met.
• Cover Letters are not mandatory and will not be used to verify experience but may be submitted.
• Do not upload password-protected documents.
• Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
• As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

What to expect next

Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome.

A selection is expected to be made within 30 calendar days of the issuance date of the certificate. For instructions on how to check the status of your application, go to USAJOBS Help Guide. USAJOBS will no longer send status alert email notifications.

You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.

To verify that your application is complete, log into your USAJOBS account, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.

You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION This position is inside the bargaining unit.

The position will be included in the Local 12, AFGE bargaining unit. Non-Supervisory Financial Disclosure: This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521).

Therefore, if selected, you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest(s) and your prospective position with DOL. This information will be required annually. For more information, click Telework Position Information.

This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy. Based on agency needs, additional positions may be filled using this vacancy.

The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment.

If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.